Project Manager Management

Shubhashree Thekahally

*** * * ***** ******* Edmond OK 73025

**********@*****.*** ? 802-***-****

VALUE PROPOSITION

IT management professional with more than 15 years of experience in IT

strategy, IT Governance, business process improvement, project management,

and SDLC. Broad global experience in industry across countries India, the

UAE, Oman and the USA Horizontals include aviation, higher education and

international banking

Unique qualifications and preparation for assuming a leadership role

include:

. Thought leadership, actionable high-impact results and advise on IT

governance maturity, business alignment and IT strategy

. Business process re-engineering to augment revenue, achieve business

goals and control chaos

. Proficient in COBIT and ITIL frameworks and BPM methodology

. Prioritized, developed roadmaps and performed Technology Impact

Analysis of Application Portfolio

. Facilitated organizational transformation solutions that focused on

people, process, technology and information

. Cross-functional, Collaborative, highly-organized and detail oriented

. Leading CMMI implementation, deployed Six Sigma projects

Technical Skills

Databases: Microsoft and Oracle products

Programming Languages: C, Microsoft and Borland Products

Portfolio, Project & process Management: Rational Portfolio Manager, MS

project, MS Visio, MS Office Suite

Collaboration Tools: MS Sharepoint, JIRA and Confluence

Security Clearance: Public Trust

Professional Experience

Objectstream Inc., Oklahoma City 09/09 -

present

Client: FAA

IT Governance Lead, Project Manager and Process Engineer

In this position, I was responsible for establishing, leading, and

implementing enterprise-wide, IT governance engagements. Majority of my

work has been in the areas of portfolio and process governance initiatives,

which were cross-functional, supportive of strategic and business goals.

I was accountable for:

.

> Develop recommendations that facilitate organizational transformation

solutions based on ITIL best practices that focused on people, process,

technology and information

> Deliver value added solution that focus on IT Service Management,

business transformation and organizational change management

> Defining, designing, and delivering processes as part of the FAA's

strategic initiatives

> Developing communication plans for interfacing with IT leadership,

business managers, teams and external vendors/partners

> Implementing process governance and advocating process initiatives and

improvements

> Designing processes and workflows in support of existing data governance

policies

> Strategizing, planning and implementing change management plans

> Gain FAA/ATO-IT CIO's buy-in and executive support

> Analyzing and communicating the survey results with the IT group managers

and generated reports to ATO IT leadership team.

> Survey data, charts and inferences were communicated to the responders

via email and subsequent presentations

> Ensured deployed solution and process automation are in alignment with

the FAA's technology goals and objectives

> Research best practices throughout the industry and other relevant

benchmark groups such as Gartner, Forrester and assessments from IBM and

Gartner.

> Serve as liaison with external consulting groups related to metrics,

process and data needs.

My responsibilities included:

> Contribute to the IT Governance Operating Model

> Contribute to the Governance board charter

> Develop, enhance, and maintain "trusted advisor" relationships with the

ATO-IT IT Leadership team, ATO-IT CIO and the ATO-IT LOB at large

> Maintain proactive leadership role of proficiency in leveraging and

understanding business specific knowledge relative to an assigned

vertical line of business

> Delivering value-added services in alignment with business goals

> Identifying and monitoring risks as well as processes for risk mitigation

and escalation

> Identifying and building metrics to measure program success

> Reviewed Federal IT. OMB and DOT processes, policies, and orders

> Managed, developed and led the survey for assessing management awareness

of ATO-IT management processes.

> Managed, developed and led the survey for assessing management awareness

of ATO-IT management processes.

> Continuous process improvements

> Share and present survey data, charts and inferences to responders

> Managing artifact creation and associated analytics and quality reviews

> Served as SME in IT and portfolio governance

> Led scope, change requests, risks and resource related forums as part of

program/project management and administration

Streamlined Operations and Controlled Chaos

Led and managed design and implementation of Release Management Process

(RMP) for ATO-IT's Solutions Delivery's Deployment Sub-team.

> Successfully converted chaotic department to structured team

> Designed and implemented structured processes to stream-line operations

> Initiated and established mature practices such as risk registers and

logs for known errors

> Incorporated process governance to implement accountability

> Integrated risk mitigation practices to implement policies and inter-

group MOAs

> Minimized communication-related chaos by managing stakeholder and

customer expectations

> Eliminated unproductive tasks by making processes transparent and

ensuring documentation trail

> Included tools to aid development of knowledge management repositories

> Socialized the product and gained buy-in from stakeholders and the

customers of the Deployment sub-team

> Set up a dashboard to monitor tasks, activities, resource usage in real-

time and ensured automated timely communication

. Status of tasks as they advance to next stages

. Resource Usage and availability

. Communications with customer and stakeholders

. Risks raised, mitigated and customer acceptance of the mitigation

strategies

. Deployment failures along with causes and next course of action

. Escalations

Established Quality Operations

Led, developed and implemented Quality Management Processes (QMP) to

establish operations for the FAA/ ATO-IT's newly formed quality sub-

team.

> Reviewed IEEE, SWEBOK, and COBiT models to aid designing processes that

confirmed with Solution Delivery's business model

> The QMP reviewed the SDLC and PMLC processes followed by ATO-IT's

Solutions Delivery Group

> Recommended and implemented process governance controls where

appropriate

> Recommended and designed activities to facilitate annual reviews of the

QMP as part of process improvement activities

> Ensured balance between transparency and control by identifying and

setting hierarchy of recipients, activities and metrics

> Identified and gained buy-in from senior management for the team's

proposed model

Managed Source code Reduction

Designed and Implemented a solution to help non-NAS ATO-IT achieve their

business goal to reduce source code by 5%. The solution included

designing and implementing an automated business process to decommission

software assets. The Application Retirement Process (ARP) is an

enterprise-wide process interacting with four groups of ATO-IT.

> Performed a detailed Technology Impact Analysis of the application

portfolio for ATO-IT's Solutions Delivery group including assessing

the impact of Windows 7.0 rollout on ATO-IT's application inventory.

> Developed roadmaps to refine and align TRM, BRM and SRM with new

strategic initiatives

> Recommendations included refreshing, retiring and replacing impacted

applications including prioritizing applications based on mission

criticality, architecture and dependencies

> Findings included identifying applications to be re-written and

applications to be redesigned using COTS product from vendors such as

TSRI.

> Established processes that ensured structured decommissioning of

software assets in a predefined logical sequence

> The process design included ITIL-based access management processes

> Identified and incorporated metrics into the process design that

computed savings, reclaimed computing resources, and measured process

efficiency

> Collaborated with other functions and departments to define and

establish appropriate metrics and reporting needed for each area to

effectively meet business needs and drive actionable results.

> Incorporated appropriate levels of approvals and authorizations that

served as stage gates ensuring receipt of documentation,

accountability and timely completion of tasks

> Process design included process exceptions and contingencies

Application Portfolio Management Governance

Led and managed APM governance processes for non-NAS ATO-IT application

portfolio in accordance with ECM goal for APM maturity (Gartner APM

maturity level 3). The project objective was to determine application

portfolio usage to keep it current and identify integration points with

other management and governance areas. COBiT framework was adapted to

implement the APM processes. The APM governance was part of the larger IT

Governance project.

As project Manager of the APM Governance team

> Development project mission, vision, and identified critical success

factors for the APM Governance

> Developed and shared roadmap to achieve Gartner APM maturity level 3 with

ATO-IT's Leadership Team

> Actively supported and represented the APM governance process

> Identified COBiT control processes, objectives and practices to develop

and implement APM governance operating model

> High-level presentation to the FAA/ATO-IT CIO with an objective of

acquiring his approval and buy-in with subsequent sponsorship

> Developed high level conceptual model for To-Be APM governance operating

model and identified integration points with other governance areas

> Engaged ATO-IT senior management and stakeholders to form the focus team

for APM Governance

> Identified processes that require to be re-engineered and improvised

> Conducted workshop on capturing capability assessment for the APM

Governance team

> Developed and shared process vision for the APM Governance processes

In addition to supporting my client FAA, I also contribute to the internal

projects of Objectstream. I also project managed the development of

Objectstream's corporate website (www.objectstream.com). The outsourcing

model was onsite/offshore delivery model. I was leading CMMI implementation

for Objectstream.

Champlain College, Burlington, VT

08/01-06/09

Program Manager

Strategic:

. Proposed new Master's degree program in ITAG (Information Technology

Assurance and Governance). The proposed major was based on the framework

recommended by isaca.org and included models such as COBIT.

. Helped initiate SWEET by redesigning the software engineering major to

better meet emerging markets and industry demands.

. Served on the search committees that recruited the dean and a director

for a technical major

. Instituted "Microsoft Best Coder Award" resulting in Champlain-Microsoft

partnership

. Continue to build Software Engineering Advisory Board, generating

employer involvement, internship/employment opportunities, and loyalty to

the College.

. Incorporated best practices to aid data governance

. Recommendations included analysis to implement privacy act

. Developed data standards, data definitions, data quality and access rules

. Assessing and analyzing data to strategize, and execute data governance

policies

. Served as liaison between IT and other departments

. Develop plans that complied with corporate SDLC policies, FERPA and

privacy act

. Analysis included FERPA requirements to ensure IT systems were aligned

with governing policies

Supervisory:

. Served as Faculty Coordinator, which involved hiring, mentoring and

reviewing talent

. Managed Software Engineering Lab, monitored software inventory and

overseeing budget for the major.

. Employed Six Sigma DMAIC methodology for internal business processes

resulting in savings and elimination of unproductive processes

. Assisted interim-dean with program review, assessment and administration

for NEASAC requirements

. Coordinated with related departments to ensure proper implementation of

FERPA, generated supporting documents and ensured proper procedures were

followed across all campuses

Technical:

. Responsible for administration of the program's servers and maintenance

of the software engineering lab

. Database Administration of databases used and maintained

. Managed and led software product development for non-profits in the

community

. Experienced user of DATATEL and Banner

Project Manager, Special projects, Champlain College

Managed and led several BPM projects as part of internal continuous

improvement activities. For the industry and participating businesses on my

advisory board, I managed, led and designed several software development

projects. My role was to serve as a liaison, representing Champlain College

in addition to managing the projects. Managing projects involved:

> Liaised with clients, business, functional and IT department to prepare

and develop business process and software system requirements

> Managed risk, critical success factors and recommendations for mitigation

> Facilitated requirements gathering meetings and Joint Application

Development with all stakeholders

> Interpreted and evaluated data to develop integrated business analysis

> Developed the vision and scope document

> Facilitated joint application development with all stakeholders

> Responsible for project management, milestones and project schedules

> Managed risk and critical success factors

> Responsible for Application Architecture and Functional Design

> Developed vision and scope document, risk assessment, and configuration

management plans

> Managed and led the development team

> Oversaw the SDLC process

> Responsible for UAT

Business Process Engineering

Augment revenue

> Assessed current marketing and sales processes to review decreased

enrolment leading to reducing revenue

> Redesigned the existing process to capture the market early

> Shared the findings with the marketing department and the Interim-dean.

Constructive action implemented to fix area that could lead to increased

enrollment.

Scheduling Process

> Implemented Six Sigma methodologies to fix scheduling errors for the

software engineering major.

> The project resulted in developing a matrix that was piloted in the Fall

of 2007

> The new process saved the school 400,000 USD per semester or 1.2million

USD per year. The process can now be completed in 30 minutes as against

90 minutes and with no rework leading to improved customer and employee

satisfaction.

Institutionalization of Coding Standards

> Led and created standards for coding across the software engineering

major.

> The Six Sigma project resulted in savings of 370,000 USD per year.

> Improved quality of teaching and standardization enabled in better

understanding coding standards, optimum use of instructor time.

Standardization of Course Development

> Employed Six Sigma to assess the rework being done in course development

every year.

> The project yielded $10,000 in benefits and $23,000 in savings per

course. The software engineering major has 20 core courses. Total savings

of 660,000 USD.

> Continuous Improvement of course contents leading to rework of courses to

meet industry needs and employer requirements. This is an ongoing effort

to meet business goals. Develop and navigate new courses, rework them to

reflect the latest technology and best practices

Software Development Projects

E-LITMS eLearning Department, Champlain 1/09 - 3/09

College

E-LWOPS eLearning Department, Champlain 1/09 - 6/0

College

FDRSmobile Colchester Fire Department, 9/08 - 12/08, Vermont

ETCDM Mercy Connections 10/06 - 2/08

FDRS Colchester Fire Department, 11/05 - 4/06

Vermont

LHCS, CEDO, City of Burlington 12/04 - 5/05

Past Experience

The World Bank - Washington, DC Database Developer

4/01- 6/01

Inter Connect Network Systems - Dubai, UAE IT Consultant

12/97 - 2/01

NIIT Ltd. - Bangalore, India Systems Executive

11/92 - 11/97

EDUCATION

PhD in Management Walden University - Minneapolis, MN 2013

(anticipated)

M.S. in Managing Innovation and Information Technology, Champlain College

- Burlington, VT

B.A.in Math and Statistics, 1989 Nizam College, Osmania University -

Hyderabad, India

Professional Credentials

. Microsoft Certified Solutions Developer

. Six Sigma Black Belt

. ITIL v 3.0

Additional Accomplishments

. Gartner Research Circle - Member

. Author of a White paper: http://www.objectstream.com/images/ARP-

WhitepaperV2.0.pdf

. Steering committee member of OKCSUG (Oklahoma City SharePoint Users

Group) from Oct 2009 to Dec 2010

. Served on the 1175.5 Standards Working Group for IEEE Computer

Society/ Software and Systems Engineering Standards Committee from

June 2009 to June 2012

. Top of Form

. Bottom of Form

. Reference in Mass High Tech Journal :

http://www.masshightech.com/stories/2006/05/15/story5-Software-

developers-aid-rural-fire-teams.html

. Founding member of VTDotNet Users' Group and responsible for launching

initial meeting with 51 attendees.

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