Customer Service Representative
Resume:
Joel Navarro
**** ******* ***** **** ****** NY **554
****.*********@*****.***
STRENGTHS:
Good Communication skills
Experienced on Microsoft Office Suite
Experienced on Computers both Hardware and Software
COMPTIA Network+ Certified
Management skills
Quick learner
Get along well with people
EXPERIENCE:
Stellae International Lake Success, NY 11042 November 2011 – Present
Warehouse Team Member
Key Accomplishments: Receive, pick, pack and ship merchandise.
Pro Staff to "Direct Source" Chanhassen, MN 55317 April 2008 – December 2009
Integration Assistant
Key Accomplishments: Assisted with Integration. Programmed and loaded encryption software to debit pads, trouble shooting, & testing debit pads. Installed windows 2003 server, programmed servers, & programmed routers, and programmed registers.
CSG Systems Eden Prairie, MN 55344 September 2005 – December 2007
Note: Previous Name Comtec
Warehouse Coordinator – Promoted from mail sorter to warehouse coordinator.
Key Accomplishments: Coordinated with client services to verify stock and printing materials. Set up jobs for print room and insertion room, performed manual inventory, ordered supplies, and other miscellaneous duties. Shipped merchandise by DHL, UPS, FEDEX, Koch Logistics and Edina Courier.
Express Personnel to “Comtec” Edina, MN 55344 April 2005 – September 2005
Mail Sorter – Temp to permanent
Key Accomplishments: Assisted insert operator, placed mail to proper bins and operated mail insert machines.
Global Cleaning Plymouth, MN July 2003 – December 2005
Custodian
Key Accomplishments: General Cleaning, Cleaning Office Buildings.
Liberty Consumer Service Commack, NY March 2003 - July 2003
Creditor Relations Specialist
Key Accomplishments: Contacted and negotiated with creditors to cease collection activities on clients.
Mailed or faxed Power of Attorney or Cease & Desist letter.
The Hyaid Group Hicksville, NY 11801 May 2002 – March 2003
Customer Service Representative
Key Accomplishments: Handled 200 to 300 incoming calls a day for Good Times, National Syndications Incorporated and Palladium Press. Gathered information, processed refunds, and complaints. Acted as customer service agent to supply general information on products.
Masterson Personnel “ARCA” St Louis Park, MN April 2001 – July 2001
Customer Service Representative
Key Accomplishments: Responded to incoming calls for ARCA to pick up customers old appliances.
Volkart May & Associates Minnetonka, MN May 2000 – November 2000
Customer Service Representative
Key Accomplishments: Cold called company CFO’s to generate sales leads for Microsoft, Hewlett Packard and many others.
Super America Crystal, MN January 1999 – June 2000
Assistant Manager
Key Accomplishments: Supervised staff, performed cashier duties, Counted the Drawers, Kept the store clean, ordered merchandise, created daily reports, and prepared money to be picked up for deposit to a bank.
Note: Hired as a Cashier. Promoted to Assistant Manager in 5 months.
Education:
Armstrong High School, Plymouth MN 1993 – 1997
Course: General Education
Joseph M. Barry Career & Technical Education Center January 2013 – April 2013
Course: Computer Networking/ Network+
References:
Available upon Request
Contact this candidate