Sales Customer Service
Resume:
RAJAT DHAWAN
*********@*****.***
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Objective
Looking for challenging assignments in Sales & Marketing ~ Business
Development ~ Key Account Management
Synopsis
* A dynamic professional with nearly 5 years of experience in the area of
Sales & Marketing, Business Development, Key Account Management.
* A keen planner with demonstrated abilities in devising marketing
activities and accelerating the business growth.
* Demonstrated abilities in implementing strategies for augmenting
business, identifying and penetrating new market segments, assessing
credit, promoting brand for business excellence.
* Expertise in exploring new markets for expanding businesses and
streamlining operations.
* A consistent performer with a proven track record of increasing revenues;
launching new products, credit control management & analysing the market
share.
Proficiency Forte
Business Development
* Analysing business potential, conceptualising & executing strategies to
drive sales, augment turnover and achieve desired targets.
* Monitoring competitor activities and devise effective counter measures.
* Identifying, qualifying and pursuing business opportunities through
market surveys and mapping as per targeted plans as well as through lead
generation.
Key Account Management
* Initiating & developing relationships with key decision makers for
business development.
* Identifying prospective clients from various sectors thereby achieving
business targets.
* Monitoring clients' portfolio performance, conducting profitability
analysis and rendering advisory services.
Client Relationship Management
* Managing customer service operations, ensuring customer delight by
achieving delivery & quality service quality in the shortest possible
time.
* Building, nurturing & maintaining healthy, cordial mutually beneficial
business relationship with customers.
Team Management
* Leading, mentoring & monitoring the performance of the team to ensure
efficiency in process operations & meeting of individual & group targets.
* Coordinating manpower planning, recruitment, selection, induction and
social activities in the organization and involve in policy formulation.
* Creating & sustaining a dynamic environment that fosters development
opportunities & motivates high performance amongst team members.
Experience Chronology
LPS Bossard Pvt. Ltd.(Bossard India)Rohtak (Since Jul'08)
Sales Engineer
It is a joint venture between M/s Lakshmi Precision Screws Ltd., Rohtak and
Bossard AG, Switzerland. Incorporated in November 97, this joint venture
has been christened as LPS BOSSRAD PVT LTD (Bossard India). We aim at
providing the latest in Fastening Technology and C parts management to our
customers in India.
> Joined as Customer Support Officer & rose to the current position
of Outside Sales Person in July'11
Key Result Area
> Tapping the new potential customers for the company.
> Identifying new clients.
> Getting purchase orders from new companies.
> Responsible for doing research in the new segments to tap potential
market and customers.
> Interaction with PPC department.
> Responsible of handling customer enquiries, quotations and RFQ's.
> Responsible of handling the customer grievances.
> Timely follow up with customer for payments.
> Responsible for follow up with SCM for material.
Singla Forging Pvt. Ltd., Rohtak (Jan'08 - Jun'08)
Marketing Executive
Unit is manufacturing turned components. In 1994, it started its Cold
forging unit and excelled in the field of cold forged auto components,
precision turned components and standard as well as special fasteners of
all kinds to cater to automobile industries, especially shock absorber
manufacturing units of two-wheelers.
< Joined as Customer Support Officer & rose to the position of
Marketing Executive.
Key Result Area;
> Tapping the new potential customers for the company
> Responsibility of getting purchase orders from new companies
> Responsibility of doing research in the new segments and potential
market and customers
Academic
Vitae
2008 - M.B.A (Marketing & HR) from Shri Baba Mastnath Institute of
Management.
2006 - B.A. (Public Administration Hons.) from Maharishi Dayanand
University College.
2003 - Higher Secondary from DAV Centenary Public School, Rohtak.
Major Accomplishments;
* Conducted research about Role of Distribution channels of L.P.S.
* Compiled project report on Hero Honda Bikes: A study of customer
satisfaction LEVEL AT Hero Honda.
* Completed certificate course in information and technology from NIIT.
* Conducted research and development project on customer for hydraulic
cylinders
* Getting business from new potential customers
* Developing business from existing potential customers
Others
* Good proficiency in spoken & written English.
* Open for relocation, including overseas.
Personal Vitae
Father's Name Shri Pardeep Dhawan
Date of Birth 10th February 1985
Postal Address Viman Nagar,wadgaonsheri Pune
Cell +91-860*******
E-Mail *********@*****.***
Contact this candidate