Technician Software

Francis N. Godfrey

*** ***** ******** ****** ***. 646-***-****

Bronx, NY 10473-3608 E-mail:

*********@*******.***

http://www.FrancisGodfrey.com

SUMMARY

PC Technician - Network Technician:

Skilled technical professional with many years of experience

in Microcomputing Hardware and Software Support.

Desktop support includes installation and troubleshooting of PC

hardware,

software, operating systems and software applications with

networking support.

Hands-on experience with analogue telephony installation-repair

trained and employed by RBOC.

KNOWLEDGE / SKILLS,

SPECIAL QUALIFICATIONS

Professional Certifications:

A+ Certification, CompTIA; New York, NY. October 2007.

Certificate, Telephone Installation, New York Telephone-NYNEX; New

York, NY.

July 1992.

Proficiencies:

Operating Systems and Networks:

Windows XP/Vista/7, Windows NT (Workstation);

Windows Millennium (ME), Windows 98, Windows 95;

Working Knowledge of:

Linux (Debian Distribution), Macintosh OS X (10.4, 10.5)

OS 9

SunOS, Novell NetWare, IBM VM/SP (CMS).

Computer Languages:

Working Knowledge of:

C++, BASH, C shell scripting, HTML and JavaScript;

Knowledge of:

BASIC, Pascal, C.

Computer Software:

Microsoft Office 2007, Microsoft Office 2000-3;

Microsoft Office 97, WordPerfect

Working Knowledge of

NetObjects Fusion MX.

EXPERIENCE

DNA Entertainment New York, NY, 2001 -

Present:

IT Consultant-

Made recommendations and implemented all necessary computing and support

equipment for SOHO network for Entertainment Production Company and

ancillary services.

Development of office-based file and print servers using through use

converted PC (Debian Linux) as server with hosted Virtual Machines

for remote access facility;

Maintained, analyzed, help troubleshoot, and repaired computer

systems, hardware and computer peripheral;

Documented, maintained, made necessary upgrades or replaced hardware

and software systems;

Performed support and maintenance activities for physical and virtual

servers, including backups and restorations, applying updates and

patches, and resolving event log errors and warnings;

Supports and maintains user account information including rights,

security and systems groups;

Have experience performing on-site network/connectivity

troubleshooting and issue resolution;

Has the ability to troubleshoot and resolve desktop PC, MAC and laptop

issues both remotely and at the desk side;

Familiarity with troubleshooting networking configuration issues;

DHCP, DNS, SMTP and TCP/IP

Routinely investigates availability issues pertaining to

domain/network resources, identifies and resolves specific issues;

Assisted with planning and implemented light-scripting using HTML and

JavaScript for web-pages for Company (eCommerce and portal-pages;

"fansites");

Evaluated and tested new software products individually for

determination of future implementation;

Interacted with other technology companies for best practices and

research;

Employed a wide degree of creativity for technical solutions with some

latitude;

Supervision of IT Department with regard to third-party contractors.

Information & Technology Services, Brooklyn College; Brooklyn, NY,

1996 - 2001:

HelpDesk Technician-

Performed duties for Administrative and Academic Departments regarding PCs

in a mostly MSDOS / Windows networked environment

Installed operating systems (MSDOS/Windows 3.1/Windows 9x/NT

[Workstation]) and application software on WinTel compatible machines;

Installed networking support (software and hardware)

for workstations and printers (Network Interfaces);

Provided friendly customer and general IT service to resolve computer

issues in person and on the phone to all campus clients;

Recorded, tracked, and documented the help desk request and problem-

solving activities, including all successful and unsuccessful

decisions made, and actions taken, through to final resolution;

Accessed software updates, drivers, knowledge bases, and frequently

asked questions resources on the Internet to aid in problem

resolution;

Identified and learned appropriate software and hardware used and

supported by the campus and its departments;

Performed hands-on fixes at the desktop level, including installing

and upgrading software, installing hardware, implementing file backups

and configuring systems and applications;

Performed post-resolution follow-ups to help requests;

Has the ability to log, update, and record actuate and detailed

tracking records;

Has worked closely with others in a team environment and share

knowledge between members of the groups;

Independently worked on projects working with management guidance;

Used experience and judgment to plan and accomplish goals;

Worked with software and hardware vendors for product specifications,

evaluation, technical problems and solutions;

Was highly regarded for tasks performed by external departments and

their heads.

NYNEX-NY; New York, NY, (1 year contract) 1993 -

1994:

Special Project Assistant (New Installations/Public Communications Repair

Technician)- Assisted in installation of emergency public coin and non-coin

telephones (including their supports and their enclosures), and assisted in

circuit design all for a major government agency (New York City Transit

Authority - New York City Subway).

New York Telephone, NYNEX; New York, NY, (3month Contract)

1992:

Service Technician- Repaired and installed subscriber's circuits.

Responsible for layout and maintenance of subscriber's wiring and

rerouting of downed circuits.

EDUCATION

B.Sc., Computational Mathematics, Brooklyn College CUNY; Brooklyn, New

York.

(Candidate: Undergraduate-third year.)

Coursework (23 credit hours), Physics, Syracuse University; Syracuse, New

York.

September 1989 - May 1992

Certificate, Biomedical Sciences (Biomedical Sciences Program), Meharry

Medical College; Nashville, Tennessee, 1989.

Associate in Arts Degree, Liberal Arts (Science Emphasis), E. Seton

College; Yonkers, NY.

1989.

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