Manager Customer Service

Eddie Caswell

**** ********** **. ********, ** **181 Phone: 972-***-**** *********@*****.***

OPERATIONS MANAGEMENT PROFESSIONAL

Results-oriented professional with 10 years of hands on management experience throughout the retail,

warehouse, and transportation industries. A proven leader in driving profitable business transformation through

operations excellence, strategic objective execution, and organizational improvement and sustainability, while

surpassing customer service expectations.

Skills & Competencies

Employee Development & Training Client & Vendor Relations Process Improvement

Compliance & Safety Regulations Inventory Management Employee Relations

(OSHA)

Professional Experience

Interstate Batteries, Dallas, TX

#1 battery replacement brand in North America

Shipper (October 2012 – present)

• Pick and Pack merchandise to be shipped out to distributors

• Shipping using UPS, Fedex and LTL carriers

• Forklift inbound and outbound freight

• Inventory control using cycle count

• RF scanner knowledge

The Home Depot, Dallas, TX

The world’s largest home improvement specialty retailer

OPERATIONS MANAGER (2006-2012)

Oversaw store profit and loss, purchasing, safety, compliance, and equipment and maintenance repair.

Supervised front and back end operations, including receiving, freight team, inventory management, cashiers, telephone

center, computer room and vault associates.

Ensured all employees have necessary training and certifications to operate equipment.

Spearheaded the store’s compliance with Occupational Safety Health Administration (OSHA) regulations.

Handled all general liability claims against the store.

Conducted thorough audits to uncover problem areas and opportunities for improvement.

SPECIALTY MANAGER (2003-2004)

Led all specialty areas of the store to meet customer demand.

Trained and developed associates on product knowledge of specialty areas and providing excellent service.

Ensured specialty areas were sufficiently staffed to meet scheduled appointments.

Guaranteed all special order/install customers were satisfied with their purchased product or service.

RECEIVING SUPERVISOR (2003-2004)

Trained associates on safely operating a slip sheet machine, electric pallet jack and forklift, among others.

Worked with the Operations Manager to prioritize tasks of receiving associates.

Ensured merchandise was correctly unloaded, checked, counted and properly keyed into a computer system.

Managed the truck schedule.

RECEIVING ASSOCIATE (2000-2003)

* Unload all inbound freight

* Check Count all freight using RF scanners

* AS400

Federal Express Corp., Dallas, TX

The world’s largest transportation company

COURIER (1993-1999)

RAMP AGENT (1991-1993)

Education & Training

Graduated high school 1982

Some course work in computer operation

Lift Equipment Trainer

Safety Trainer

Hazmat

OSHA

Software Proficiencies

Microsoft Office Word, Excel, Access and Outlook

AS400

References

Available Upon Request

Contact this candidate