Customer Service Administrative Assistant

Omeka Dobson

*** ***** *** ****** *********, TN *7115 615-***-****

*********@*****.***

Objective:

Desire a career with a progressive organization where I can utilize my extensive

administrative skills and in turn benefit from the company’s professional growth

opportunities.

Key Skills:

Ability to use initiative, especially with clients

Patient Registration

Attention to detail

Strong customer service skills

High level of stress tolerance

Data entry

Organizational Skills

Customer Service Skills

Ability to multitask and prioritize

Maintain records, reports and files

Able to utilize major Internet search engines

Efficient in Horizon Practice Plus

Efficient in Word Excel, Outlook

Employment History:

Kelly Employment Services Nashville, TN 2011

Meharry Medical Group

Administrative Assistant

• Provided administrative support to peers and senior management.

• Served as the point of contact for customers, patients, vendors, and

partners.

• Efficiently scheduled appointments and promptly responded to inquiries

via email and telephone.

• Assisted Coding and Charge Entry department with charge ticket review,

batching, and registration. Ensuring correct demographic and insurance

information.

• Scanned and recorded patient encounters/charge tickets for processing

retrieval.

Hickory Hardware Nashville, TN 2007- 2011

Quality Control Clerk

• Performed quality inspections on incoming and outgoing products,

ensured products were up to company standards.

• Analyze reports and conducted follow-up effort to resolve any product

discrepancies.

• Coordinate inspections schedules of manufacturing equipment.

• Participate in quality improvement and new product introduction

projects.

Metro Medical Nashville, TN 2003- 2007

Pharmaceutical Supply Clerk

• Verified prescriptions and authorizations by contacting physician’s

offices and / or insurance carriers.

• Inspected and Packaged bulk medication orders for shipping.

• Reconciled medical orders to ensure appropriate reporting.

• Provided administrative support to department supervisors and senior

management team.

Education:

• Columbia Central High – Diploma

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