Quality Control Customer Service

RICHARD GIARDINO

** * ******

Cranston, R *****

************@*****.***

Objective:To find a position in Production or Quality Control utilizing my

skills,

abilities, and experience.

Skills:

. Using complex machinery to test samples for quality control.

. Entering results of into computer data bases.

. Weighing products to precise amounts.

. Preparing and packaging products for shipping.

. Filling out appropriate shipping paperwork.

Experience:

Honeywell, Cranston, RI Production, 2010

. Assembling hard protective equipment

. Keeping up with non-stop assembly line

. Boxing completed units

. Entering orders into computer

National Employee Benefits Company (NEBCO)

Warwick, RI 2006-2008, Mail room

. Weighed and stamped outgoing mail on Pitney-Bowes machine

. Collected, weighed, stamped and boxed all outgoing mail

. Made sure all outgoing mail was carted to delivery points on time

each day

. Commended by Director and supervisor for doing an "Outstanding job"

running the mail room.

Technics, Cranston RI, Production 2006

. Weighing Gold Salt to precise amounts

. Using computer to create and print out labels with product

information.

. Packaging gold salt for shipment.

. Delivering gold salt to shipping department and filling out paper

work.

Organic Dyestuffs Corporation, East Providence, RI 2004-2005

Quality Control and Lab Technician

. Selecting samples of dyes to be tested.

. Selecting, measuring and cutting textile samples to be used in

tests.

. Weighing dye samples to precise metric amounts.

. Boiling dyes into liquid form.

. Setting up machines to test liquid dyes on textile samples.

. Heating dyes to correct temperatures.

. Comparing test results to company specs, running more tests if

necessary.

. Entering test results into company data base.

Other experience:

Customer Service Representative, National Employees Benefit

Company

Warwick, RI

. Answering customers' inquiries about their benefit packages.

. Corresponding with customers by phone, fax, and e-mail.

. Working to resolve customers' problems.

. Entering all records of customer contact into account notes

Education: B. A., Journalism and History U.RI. Class of 1991

References upon request

.

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