Customer Service Manager
Resume:
LISA NOEL
P.O. Box ****** Oviedo, Florida *****
*********@*****.***
Objective / Summary
. Detail-oriented Office Manager with excellent leadership skills and
extensive customer service experience
. Recognized as a decisive leader and excellent team player
Education and Training
. Master's in Healthcare Administration/Gerontology-(Completed)
. Master's in Administration of Criminal Justice and Security-(In
Progress)
. Bachelor's in Business Administration/Management-(Completed)
Accomplishments
Organizational Development
. Set up a company to use QuickBooks for accounting
. Designed and Implemented a reward program for employees
. Set up and managed a home office
Skills and Abilities
. Customer Service
. Complex problem resolution
. Computer Proficient
. Accounts Payable/Receivable
. Tax Preparation
. Weekly Payroll
. Bank reconciliations
. Inventory Management
Employment Experience
Scoring Evaluator (Kelly Services) May 2013-June 2013
. Temporary Job:
. Scoring state evaluations that students completed in school k-12
Cashier/Head Cashier/Inventory Management (The Home Depot) March 2008-May
2013
. Working with first phone creating pack down lists and order requests
in the store
. Also responsible for placing all new label for price changes and label
changes
. Responsible for ensuring counts of items are correct and changing them
as needed.
. Worked with various forms of POS to include a single station as well
as set of four automated self checkouts
. Was responsible for staging tills in each POS and filling the self-
checkout machines
. Assured associates were receiving breaks and lunches as scheduled and
sending other associates to cover as needed.
. Completed change requests for all POS stations throughout the store.
. Completed paper work affiliated with the front-end department.
. Designed and implemented an award program for employees obtaining
credit applications from the customers. This program included tracking
employee's credit applications that were run and rewarding weekly,
monthly and yearly.
. Received multiple awards for excelling in my position and going beyond
the scope of my job
Realtor/Bookkeeper (Re/Max Victory) January 2007-January 2008
. Worked as a Realtor selling homes and property to both residential and
commercial clients
. Assisted buyers in the purchase of their home or property
. Worked with lenders, title companies and lawyers when closing deals
. Completed the paperwork affiliated with a real estate sale or
purchase.
. Designed all my own marketing and was a member of REALTOR
. Bookkeeper for the real estate office
. Office manager
Property Manager/Realtor (Schroeder Real Estate) December 2005-December
2006
. Responsible for the leasing and maintenance of the approx. 85
properties that were managed by this company.
. Including completing all accounting affiliated with the properties.
. Placed all advertising for properties (signs, ads etc)
. Screened (Credit check and background check) all applicants
. Collected rent,
. Competed work orders for repairs.
. Issued checks to the owners of the properties
. Communicated any problems with the owners such as repairs that were
needed
. Completed inspections of the properties while occupied and unoccupied
. Set up the accounting system to QuickBooks
. Went to court to evict when tenets when rents were not paid
Business Owner/Bookkeeper/Manager (D & L EXPRESS) August 2001- July 2005
. Hiring and terminating drivers,
. payroll for the employees including direct deposit,
. Filing taxes quarterly as well as completing the end of the year's
taxes for the business.
. Prepared ledger in paper form and used QuickBooks on the computer.
. Complete record keeping for the truck including logbooks, fuel and any
other expenses for the truck and the trailer
Certified Nursing Assistant (Trinity Hospice) January 2001-January 2005
. Performed in home personal care for hospice patients
. Assisted the family with tasks they may need help with such as finding
help with different aspects of the patients care such as programs for
respite or medication assistance.
. Completed paperwork affiliated with these visits and logged
information in the patients charts.
Certified Nursing Assistant (Kare-in-Home Health) April 2000- January 2001
. Performed care for patients who were receiving home health benefits
usually due to an injury they sustained.
. Some of these people were in their homes while others were in
facilities.
. Completed the paper work that needs to be completed for these visits
including putting information in the patients chart.
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