Customer Service Sales

Kerron K. Fishley

*** ***** **** ****, ***. *** Altamonte Springs, FL, 32714 *************@*****.*** 863-***-**** or407-***-****

Objective

To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I'm a hard worker, quick learner, and precise; I put a lot of pride and integrity into my work. I'm customer and detailed oriented, and I am a multi tasker with excellent customer service skills who works well in a fast paced setting.

Highlights

-Executive team leadership -Inventory report generator

-Market Analysis -Sales management

-Staff training and development -Restaurant management

-Reliable team worker -Culinary knowledge

-Reliable and punctual -Delivers exceptional customer service

Experience

January 2004 -May 2005

Line Cook

Boston Market

Winter Haven, FL

• Preparation of all food served.

• Timed and temped all food prepped.

• Various duties around store.

• Took necessary steps to meet customer needs and effectively resolve food or service issues.

• Served fresh, hot food with a smile in a timely manner.

• Assisted management with monthly inventory control and weekly stock ordering.

• Worked well with teammates and openly invited coaching from the management team.

May 2005- July 2007

Manager

Papa John’s

Apopka, FL

Scheduling, Food Ordering, Inventory, Deployment, P&L, and Bench Planning.

Help management team build sales through a series of marketing events.

Trained and supervised up to 20 employees at a time.

Took necessary steps to meet customer needs and effectively.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Resolved guest complaints promptly and professionally.

Mastered Point of Sale (POS) computer system for automated order taking.

Carefully maintained sanitation, health and safety standards in all work areas.

Feb 2005-December 2005

Omni Hotels

Davenport, FL

House Man

• Cleaned rooms.

• Helped satisfy guests needs.

• Helped in other departments such as customer service and room service when hotel was slow.

• Carefully maintained sanitation, health and safety standards.

Sept 2008- March 2009 Kroger Atlanta, GA

Overnight Stocker

Restocked shelves.

Received inventory.

Unloaded truck.

Helped customers.

Quickly unloaded product shipments and stocked freezers.

Assisted management with monthly inventory control and weekly stock ordering.

August 2007-November 2009

Papa John’s

Atlanta, GA

Manager

Scheduling, Food Ordering, Inventory, Deployment, P&L, and Bench Planning

Help management team build sales through a series of marketing events.

Trained and supervised up to 20 employees at a time.

Greet customers, and make sure they leave happy and satisfied.

Meet certain sales goals in very high volume stores.

Education

08/2003-06/2006

Winter Haven High School

Winter Haven, FL

Graduated, High School Diploma

References Available Upon Request

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