Engineer Technician
Resume:
Joseph L. Wright
Raleigh, NC 27606
*********@*****.***
www.linkedin.com/pub/joseph-wright/58/b2/653/
OBJECTIVE
A highly skilled, detail oriented professional; Seeking a rewarding
career supporting the information technology needs of any size environment.
EXPERIENCE & WORK HISTORY
IBM Test Engineer, Network Engineer, Linux Systems Admin, Contractor
through CTG
August 2010 to August 2013, RTP, NC
. Test low level system code and developmental level hardware
. Network engineer for lab network supporting 7,000+ end devices, mostly
Cisco Catalyst, some BNT infrastructure
. Systems administrator primarily on Linux & Windows based servers and
clients
. Webmaster of intranet using Apache, MySQL and Joomla CMS
. Root cause analysis of hardware level vs code level failure
. Test fixes for critical system failures found in the field
. Weekend work & long shifts as required on demand with short notice
Kabanas Beach Burgers Webmaster
February 2013 to current, Noosa Heads, Queensland, Australia
. Webmaster for restaurant's online presence
. Developer and designer of the entire website
. Update website as required
. Work with web hosting provider as needed for service failures/outages
. http://www.kabanas.com.au
Robert Half Technology Tier II helpdesk and site support, The Triangle and
Sanford, NC
July 2010 to August 2010, various clients
. Provide Tier I and Tier II helpdesk break/fix support for the Durham
Public School system
. Active Directory client/user management
. Cisco Unity IP phone system support and deployment
. Deskside support as required
. Testing site engineer for NC Board of Law Examiners Bar Exam
. PC and network infrastructure migration during a construction project
BB&T Field Technician, Deployment Team Leader, Contractor
Decenber 2009 to June 2010, Southeast & Midwest USA
. Install and configure desktop PCs to replace legacy systems for
migration
. Update PC configuration VIA network infrastructure and client's
statement of work
. Construct training environments, including cabling and systems
. Handle Colonial Bank migration to BB&T systems
. 100% travel, including expense documentation and report submissions
Piper Technologies Field Technician, Team Leader, Trainer
September 2009 to November 2009, Delhaize Americas, Eastern USA
. Install, upgrade, and configure server, desktops, thin clients,
firewalls, Cisco equipment and small racks per SOW
. Test new installation, including point of sale and all client systems
. Replace cabling infrastructure on an as-needed basis, based on
judgement.
. 100% travel, including expense documentation and report submissions
. Train new hires in the field on customer jobsites.
Icarus Studios Server Operator
June 2009 to August 2009, Cary NC
. Monitor mission critical servers to ensure continuous operation.
. Responsible for routing server crashes to the appropriate on call
teams
. Ensure immediate restoration of services form server outages
. Test application environment and write bug reports as needed
. Assist with some issues within the live application environment
. Assist with issues involving interaction of client-side software and
Microsoft Windows XP and Vista
. Worked varying shifts: third during the week and first on weekends.
Flextronics Lead Test Technician, Contractor
August 2008 to June 2009, Morrisville, NC
. Custom configuration of all HP servers, including blades for trail &
trade show purposes
. Custom configuration of laptops, desktops, thin clients and All-in-one
PCs for trial & trade show purposes
. Test, update, upgrade and configure various HP Procurve network
devices.
. Custom configuration and build of server cabinets, including power,
KVM switch, network and operating systems.
. Licensed forklift and PTR machine operator
. Documentation of standard operating procedures & assist with
development of new processes, including technical writing and training
manuals, and process/workflow environment design
. Creation of automated system to restore machines to factory defaults
for each different deployment
. Maintenance and initial configuration of test automation equipment
. Technical advisor to various levels of management, support teams and
line technicians.
. Direct point of contact for support regarding various issues on the
production line
. Training of new hires, and new process as needed
. Certified trainer for multiple processes and procedures within the
production environment.
1 Peak 10 Datacenter Solutions NOC Support Associate, Contractor
2-2008 to 5-2008, Morrisville, NC
Performed daily monitoring for managed customers
Remote and direct troubleshooting per client request
Run low voltage structured cabling
Perform facility maintenance including monitoring of Liebert CRAC
units, PDUs, & UPS units.
Direct point of contact for high profile customers
Troubleshooting of all issues to the extent of my expertise.
Creation and escalation of support tickets through a web based
ticketing/ remote device monitoring system.
Maintain daily/weekly/monthly rotation of backup tapes for various
customers.
Education and Additional Skills
Certifications:
CompTIA A+ (COMP001006521090)
CompTIA Network+ (COMP001006521090)
MCP Windows XP Pro (MCP ID 6073553)
MCP Windows Server 2003 (MCP ID 6073553)
Additional Knowledge & Experience:
Red Hat Enterprise Linux 5 & 6 DHCP & PXE
CentOS 5 & 6 SAS 12Gb
Ubuntu Linux 10 - 13 Symantec Antivirus
SLES 10 SP4 & 11 SP2/SP3 Norton Ghost
Windows Server 2008, 2008R2, & 2012 Windows 9x, 2000, XP, Vista, 7
Android Devices Microsoft Office
Cisco Catalyst layer 2 and 3 devices Structured Cabling
Soldering Project Management
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