Address: H.No. ****,

CURRICULUM Sector **-D,

Chandigarh

VITAE Phone: 017*-*******

921-***-****

Email: ab46vy@r.postjobfree.com.

Supinder Pal Singh

Objective To share and augment knowledge

by working in a progressive work

culture with self determination of

being creative and innovative. To

grow simultaneously with

organization, Endeavoring a

striving position in IT enabled

industry and carve a niche for

myself with the best of my abilities.

•

Skills and Strengths Competent and dynamic

professional with rich &

varied exposure of almost 11

Years in entire gamut of

activities involved in Service

Assurance, Process

Management, Customer

Services, Business

Operations, team

Management, & Client

Servicing.

• Experienced in Customer

Service, Complaint & Query

Management, Recruitment,

Product & Process

Management in Telecom

Industry reflecting

Pioneering Experience &

record breaking

performance.

• Competent to work individually

& within team while ensuring a

customer oriented and

interactive approach.

• Excellent communicator with exceptional talent for

problem solving through analytical thought process,

as attested to by a track record for target

achievement and employer satisfaction.

• My Key role requiring a high level of commitment,

organization and communication, with constant

deadlines and budgets needing to be met. Ideally being

practical, pro-active, level-headed and thrive under

pressure, whilst maintaining a sense of humor in the face

of adversity.

• Well-organized and highly efficient working in a multi-tasking

dynamic environment. Ability to plan, organize and

supervise work of others.

• Ambitious &progressive, team leader with broad-based

achievement in service industry with specialized skills in

operations, quality marketing, sales, services and

problem solving.

Education MBA (Operations) from

Symbiosis – Pune, 2011.

Bachelor of Engineering (B.E. – Electronics& Telecom) with

distinction from S.R.T. Marathwada University, Nanded in 2001.

HSC from S.D. Public School, Sector 32-D,

Chandigarh in 1994.

SSC from Govt. Model Sr. Secondary School,

Sector 35-D, Chandigarh in 1992.

Certified in Web Designing from STG Pvt. Ltd.,

Chandigarh.

Work History / Training Etheric Technology Pvt. Ltd.

Annals Sco – 42, MDC,Sector-5, Panchkula.

CEO – Chief Executive Officer, May’2013 till date.

• Responsible for IT Solution & E-Governance projects

Conceptualization including

Design,Digitization,Scanning projects for

Haryana,Himachal Pradesh,J&K.

• Responsible for providing support for government

departments in planning,managing & Implementation of

various phases & service delivery portfolio of E-

Governance & IT Solution projects.

• Preparing framework for transition of projects,Bidding

documents – Developing Software & Documentation

Inventory, Hardware configuration& Hosting

Services,Create readiness gap analysis & deficiency

plan,Researching on other state E-Government

programs with introduction of Benefit-Based Funding

models..

• Projects done – CENSUS 2011 – Haryana, J & K, NPR

– National Polling Register – Haryana,RSBY- Rashtriya

Sewasthya Bima Yojna – Punjab, BSNL – Punjab

Digitization & scanning project.

• Production and development/testing environments for

E-commerce services including servers, software,

implementation consulting, helpdesk support, PCI

Certification of application and hosting environment.

• Minimizing resource cost and impact to agency to

validate migrations, train agency staff, and modify

interfaces,ensuring continue functioning of online

services.

GCS Computer Technology Pvt. Ltd

(Regional Center PTU). Sco-162-163, Sector-9, Chandigarh.

Operations & Administration Manager,Jan’2012 to Mar’2013.

• Responsible making projections, planning for

adjustments, and analyzing and reporting on the status for

regional center Punjab Technical University - PTU.

• Handling Overall responsibility for construction of new

Regional Center for PTU in Chandigarh & using skills

necessary to combat a myriad of modern challenges as

downsizing, merger mania, restricted finances, an

accelerated business pace, a multidisciplinary world,

rising competition and seemingly ceaseless change,

acting singly and in concert

• Responsible for generating communication materials like

press releases, media alerts and fact sheets

• Handling pending results of students & follow up from

PTU Jalandhar for updating results on website of

university

• Identifies and employs appropriate fiscal management

tools and technology for Regional Center & 100 Learning

centers of PTU in tricity & Haryana.

• Member of CMA-Chandigarh management association

team a 40 Years old organization established in 1966.

Association main objective is to promote development of

professional management practices in Industry, Trade &

Business in private and public sectors.

IBM BUSINESS PROCESS SERVICES PVT. LTD

DLF IT Park, Kishangarh,Chandigarh

Assistant Manager (Operations)June’2007 to Dec’2010.

• Handling Jammu & Kashmir prepaid process of Bharti

Telecom (Airtel) including manpower of 140 CSR’s.

• Rewarded as “Great Manager” (2007-2008) in overall 3-

Business Units in india of IBM for enabling Excellence in

Employee Engagement (Gallup Survey).

• Certified in “Yellow Belt”.

• Responsibility executing the task of interacting &

coordinating with Service Assurance & Service Delivery

Managers.

• Pivotal in initiating, Planning, Execution,

tracking/monitoring, controlling & completing the project

as scheduled and in implementing operational process

for increased efficiency.

• A technically proficient individual managing Operations to

maintain a set level of Fault TT SLA Compliance, Repeat

TT Analysis & redresses, Second Level Desk TAT & FTR

%.

• Assist management in Planning, Quality Control,

standard maintenance of service & design training

programs for service. Proactively led the task of

Developing & Implementing new ideas to Increase C-Sat

& to reduce Churn Proven. Expertise in conducting

customer need analysis & developing new processes

tailored to suit Customers requirements.

E2E SERWIZ SOLUTIONS LIMITED

(Tata Enterprise)

B-75, Industrial Area, Phase-7, Mohali

Team Leader (Operations) Jan’2005 to Jan ‘2006

Promoted as Sr.Team Leader Operations, Jan’2006 to

June’ 2007

• Demonstrated as Best Team leader in the month of June

2005 & February 2007 among 75 Team Leaders of the

company and rewarded as best team leader for two

times in May, 2006 and June 2006 in the process.

• SPOC for handling Infrastructure (Hardware& Software)

Assets of Overall Process.

• Provided Services while being part of UAT (User

Acceptance Test) team for new product rollout from

product team to customer care team. Processed Lay Out

& continuously executed task for product improvement.

• SPOC for ISO 9001-2000 Certification for RTB –Process.

• Coordinated with BPO team to analyze problems /

Issues faced in Wrap Ups, SR & Complaint reports to

answer queries of customers / enterprise and provide

services within agreed TAT & SLA.

• Adroitly and deftly executed Front - End call center team

meeting service levels & delivery results.

• Made Annual operating plans for product related to

process, developed & implemented new ideas to

increase C-Sat to reduce Churn.

RELIANCE INFOSTREAMS PVT. LTD. May’2003 –

Dec’2004 DAKC, Navi Mumbai

Customer Response Executive (NNOC- Operations)

• Monitored & supervised a team of 15-Customer Care

Executives & handled department of SMS, Connectivity

& Back Office Process of Reliance India Mobile since the

initial phase.

• Solving the Trouble Tickets and SR’s raised by the BPO

Reliance India Mobile and send to Front End Office

within SLA.

• Responsible for preparing MIS Reports, Service Assurance/

Service Delivery & Out of SLA Cases.

• Daily monitoring of calls of CSRs using appropriate tools

(NICE) and giving floor support to all CSRs and handling

their queries.

• Feedback session of daily updates along with TL’s and Team

members.

• Managing the CMS-Reports, daily, weekly and monthly basis

and analyzing Break and Aux Schedules.

SPICE TELECOM (FRANCHISE) July’2001- May’2003

Team Leader (Marketing)

Location – Chandigarh

• Implemented training course of new recruits &Profits.

• Reviewed & Interpreted completion after in-depth analysis of

market & executed numerous Brand-Building exercises, Providing training to

different executives & undertake various promotions.

• Established healthy Business relationships within market & other

channels involved & developed rapport within Clients / associates /Customers by

providing excellent customer service .

• My duties includes handling Prepaid &Postpaid Sales, customer

liaison, sales promotion, market research and other duties assigned within our

marketing department.

SOFTWARE TECHNOLOGY GROUP PVT. LTD.

Assistant Marketing Manager May 2000 – Sept

2000

Location – Chandigarh

• Suggested new products that increased earnings by23%

• Managed 15 sales representatives in Chandigarh division.

• Made several tie-ups with local market giants like REEBOK,

EBONY, COKE and organized roads shows, competitions in schools, made a

reputation of my institution throughout the region.

Personal Details

Father’s Name : Late S. Harbhajan Singh (Major in Indian Army)

29th March, 1977

DOB:

Marital Status: Unmarried

Permanent Address: House No. 3210,

Sector 35-D,

Chandigarh

E-mail: ab46vy@r.postjobfree.com

Contact Nos. 017*-*******, 921-***-****

Achievements Represented college in Inter College Competitions

Gold Medalist in 100 Mts. Dash.

Industrial Training As part of Engineering course. I got an opportunity to

undergo Industrial training in Punwire – Punjab

Wireless Ltd. (Mohali) in division RLS – RTS, Radio

Line & Trunk Systems.

Project Knowledge Done project on Artificial Intelligence

A Robotic Arm based on Microprocessor Control and

Design

Hobbies Traveling, People Management & Exercising in

Recreation Center (Gym).

Supinder Pal Singh

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