Customer Service Administrative Assistant

LISA Vaphiades-ETHIER

*** ********** ****, ********, ** 508-***-**** (

****.*********@*****.***

PROFESSIONAL PROFILE

BUSINESS ADMINISTRATION EXPERT

Office Manager ( Administrative Assistant ( Executive Assistant ( Customer

Service

Proactive, versatile professional with extensive experience providing top-

quality business administration services to organizations within several

industries. Adept at developing and implementing strategies that improve

operations processes and streamline daily workflows. Recognized by

colleagues, leaders, and customers for exceptional communication,

relationship-building, and interpersonal abilities. Organized, detail-

focused contributor with demonstrated talent for managing multiple projects

concurrently and producing high-quality deliverables on time and within

budget in high-pressure environments. Motivated business partner, dedicated

to supporting the achievement of both short- and long-term corporate

objectives. Computer / technical skills include MS Office Suite (Outlook,

Word, Excel, Access, PowerPoint) Virpack, and net oxygen.

Selected Achievements

> Earned "Employee of the Month" award within first six months of tenure

at Mortgage Master.

> Selected as one of two to drive successful transition to VIRPACK

paperless system for $6.7B corporation; currently training all staff

at multiple sites.

> Managed all corporate bookkeeping and re-structured corporate health

plan to generate multiple millions of dollars.

> Voted "Best in Boston" by Boston Magazine for purchasing skills.

> Spear-headed and organized fundraising group to send families to

Disney World.

Areas of Expertise

( Calendar / Schedule Management ( File / Database Management (

Project Management

( Travel Arrangements ( Event Planning / Execution ( Marketing /

Sales Support

( Customer Service ( Decision - Making ( Fundraising Initiatives

( Problem Resolution ( Data Gathering / Compilation ( System

Implementation

( Business Document Creation ( Business Correspondence ( Process

Improvements

PROFESSIONAL SUMMARY

MORTGAGE MASTER Walpole, MA

Administrative Assistant 2012 to Present

> Prepare files to facilitate and expedite mortgage closings;

facilitated closure of 24,000 loans in 2012 to generate $7.3B in total

loan volume.

> Manage relationships with group of seven officers and underwriters.

> Gathered information from and scheduled leadership meeting with

borrowers / co-borrowers to facilitate loan closure.

> Accurately maintain and update calendar for one senior manager.

> Helped improve customer-facing marketing collateral.

> Support team that provides informative webinars.

> Plan corporate events and internal parties, including food and

accommodations.

ENVY CLOTHING Norwood, MA

Executive Assistant 2007 - 2012

> Served as liaison and point-of-contact between owner and landlord,

outside vendors, contractors, property developers, leasing agents, and

construction professionals.

> Created briefing materials and correspondence for meetings between

vendors, owner, and buyers.

> Effectively managed critical, time-sensitive documents, such as

financial reports and delivery documentation from hundreds of vendors.

> Assisted two teams on such internal projects as advertising options /

promotions, buying strategies, creative design, and fundraiser events.

> Accurately maintained and updated complex calendars for staff members,

including senior-level management; also coordinated domestic and

international travel arrangements.

> Facilitated increased revenues by fielding customer and potential

customer calls, promoting products, and providing samples.

> Developed and implemented strategies that improved inventory

standards.

> Expanded market footprint and developed business by contributing to

community trade and networking events; scheduled meetings and planned

buyer events and fundraisers.

PREVIOUS RELEVANT EXPERIENCE

As Office Manager at John Alden Insurance in Boston, MA:

> Provided administrative support to three senior managers; effectively

maintained administrative workflow and performed such office

management duties as calendar management, travel / accommodation

planning, scheduling, and event coordination.

> Partnered with long-term account holders to streamline and improve

health insurance services; facilitated repeat and referral business by

quickly resolving problems.

> Effectively planned and scheduled time-sensitive meetings and events.

> Supported Sales and Marketing teams by providing assistance to

customers and potential customers.

> Designed and maintained efficient filing and tracking systems.

> Developed correspondence and forms.

> Processed and underwrote short-term medical application and processed

medical insurance claims.

EDUCATION & PROFESSIONAL DEVELOPMENT

Business and Marketing studies - Fisher Junior College - New Bedford, MA

CERTIFICATIONS

Life Insurance Industry Accreditation - Fellow Life Management Institute

Life Office Management Associate

Associate Customer Service

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