Customer Service Representative

JOEL DORIS

** ******** ******

516-***-****

Lynbrook, NY 11563

*******@*****.***

OBJECTIVE:

To obtain a computer technology position in a high quality professional

environment while utilizing my skills and

experience.

SKILLS:

. Develop constructive and cooperative working relationships with

others, and maintain them over time.

. Organize, plan, and prioritize while thinking creatively

. Team player

. Demonstrate good problem solving and active listening skills

. Proficient in Microsoft Office, Windows Operating Systems, and Mac

Operating Systems

EDUCATION:

Hunter Business School, Levittown, NY Present

. Currently pursuing the A+ Computer Technology and Networking

Certification

Boces Barry Technology, Westbury, NY April 2010

. Certification in Computer Repair, Operating Systems, and Computer

Diagnostics

The Institute of Audio Research, New York, NY July

2005

. Certification in Music Business, Audio Recording Mixing, Post/Pre

Video Production, Music Production, Ear Acoustics Training

Malverne Senior High School, Malverne, NY June 2004

. High School Diploma

WORK EXPERIENCE:

Parts Authority, Hempstead, NY July 2007-

Present

Customer Service Representative/Auto parts delivery

. Manage delivery of auto parts to customers and auto dealerships

. Perform customer service responsibilities which include credit

. Ensured all work procedures and productivity are met or exceeded

. Provide swift resolutions to customer's complaints

. Functions as a lead trainer/coach for new employees and ensure

quality of service and professional environment

. Viewed as an exceptional professional team player and hard

worker

Macy's East, Roosevelt Field Mall, Garden City, NY November 2005

- July 2006

Customer Service Representative/Shoe Sales Associate

. Served customers in the women shoe department

. Consistently generated additional revenues utilizing product knowledge

and friendly sales techniques to up-sell product specials

. Assist customers with returns, purchasing and opening of new credit

accounts

. Handle customer's inquires, billing questions and opened new accounts

at customer's request

. Managed daily inventory and stock

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