Manager Customer Service
Resume:
Randy Schwartz
ab46fb@r.postjobfree.com
Experience:
Assistant instructor for the 63rd RSC Hands on Training (HOT) program at the Center of Excellence,
San Antonio, Texas:
• Train soldiers and Mil-Techs to enhance their readiness skills. Since receiving my EPA 609
certification I began instructing soldiers in the maintenance and repair of air conditioning on
military vehicles. I instruct Welding, First Line Leader, Power Generation, Light and Heavy
Equipment maintenance and 63RSC Inspector courses. Coordinate with USAR maintenance
facilities and USAR Units on training request and assistance.
12/1/2005 - 5/1/2010
Supervise, guide and instruct 15 employees in the refurbishment (complete tear-down, rebuild
and spot painting) of 5 different types of trailers- M1061, M796, M129A2-A3, and the M871A2.
Also the M939 series 5-tons (as needed) and the 350gpm pump. Oversee the nightly operation of
the shop floor:
• Assist with employee’s human resource problems.
• Assist with welding and fabricating when lead welder is off site
• Research parts problems and act as a buffer between the employees and management and resolve
problems at the lowest level.
• Give evening safety, risk management, and information briefings.
• Issue daily work assignments.
• Work along with the employees and assist them with day to day maintenance related problems.
• Assist with tool accountability and inventory.
• Monitor time expended on each task and work-orders.
• Evaluate new employees,
• To perform 90 day and annual evaluations on all tech I and TECH II on night shift.
• Responsible for physical security of shop and tools at close of business.
• Assist in QA, initial inspections and perform inspections prior to going to QC for final inspection.
• Perform road testing of refurbished equipment.
• Operate various forms of equipment when needed.
• Assist in identifying Additional Work Effort
• Help oversee waste containment, inventory, and disposal (turn-in) for the TX0063 site on the
second shift.
• Assist in the work packet procedures and information pertaining to the refurbishment set up and
to insure packets are correctly done during refurbishment process.
• To insure that the safety standards are in place and that all employees adhere to them regarding
work habits and PPE requirements.
• I am the lead instructor for the SARC sight training for ongoing “HOT” Mission training program
through USARC. Conducting training for soldiers helps me convey and cultivate lessons easier to
my subordinates at VSE.
2002 to 2005 Assistant manager, West Marine- San Antonio Texas
As assistant manager of retail boating supply store my responsibilities included opening and closing
operations and customer service. Parts ordering and inventory management were also my responsibility.
1999 to 2002 Facilities and maintenance manager, Rio Lago Cruise- Tempe Arizona
As the facilities and maintenance manager for Rio Lago Cruise’s boat tour company I Supervised and
trained up to thirteen employees. Maintained mandatory parts inventory and was the OSHA safety officer
for the company. I also took care of all opening and closing procedures.
1996 to 1999 Boat mechanic, Yanguana cruises- San Antonio Texas
As a Boat mechanic I was involved with servicing of more than 40 tour boats with compressed natural
gas propulsion systems. I am proficient in 12-volt troubleshooting of small marine engine and repair to
include rebuilding.
Military work experience:
1991 to 1996 U.S.ARMY
4 years US ARMY performed 10 and 20 level maintenance on all wheeled vehicles including the
HUMVEE, 2 ton and 5 ton trucks, 6k and4k forklifts and the HEMMTT.I specialized in 12 and 24 volt
electrical systems while with the military and as a civilian.
End Item Hardware Experience:
• Automatic Test Equipment
• Chemicals
• Maintenance Systems
• Metals Identification
• Trailers Maintenance
• Wheeled Vehicles Maintenance
Specific Technical Skills:
• Alternative Fuels 5 year
• Computer based training 7 years
• Maintenance Training 9 years
• Transportation Technology 6 year
• Support Equipment 6 years
• Management 8 years
• Maintenance 18 years
• Inspection 18 years
• Installation 18 years
• Inventory Control 3 years
• Risk Assessment 10 years
• Risk Management 10 years
• Safety Analysis 10 years
• Safety Training 10 years
• Support Equipment 9 year
• Technical Manuals 8 years
• Telemarketing 1 year
• World Wide Web Browsers 12 years
• Business Management 7 year
• Marketing 4 years
Professional Affiliations:
N/A
Awards and Commendations:
N/A
Publications:
N/A
Security Clearance:
N/A
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