Sales Customer Service
Resume:
Objective
Job Coach
Profile
Motivated, personable Social Service Professional with a college degree
and a successful 4 years of experience in the Social Service field.
Talent for quickly mastering policy, procedure and program development.
Strength in curriculum development, PowerPoint Presenting and Staff
Training. Recently completed First Aid & CPR training. Diplomatic and
tactful with professionals and non-professionals at all levels.
Accustomed to handling sensitive, confidential records. Demonstrated
history of producing accurate, timely reports to meet stringent
deadlines.
Flexible and versatile, able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Project Management Computer Savvy Front-Office Operations
Curriculum Development Customer Service Professional
Staff Training Scheduling Presentations
Mentor Marketing & Sales
Professional Experience
Problem Solving Court Coordinator/Father hood June 2011-Present
o Establish relationships with government, non-profit, private and
community based agencies.
o Facilitate routine bi-weekly team meetings with service providers,
court personnel, DCSS staff and PSC treatment team.
o Provide PSC case management/case work based on confidentiality and
HIPPA guidelines.
o Coordinate with technical school/community colleges to create an
educational training plan to meet the needs of the participant's
educational goals.
o Establish relationships with the employers that will lead to self-
sufficiency and the paying of child support.
Family Support Advocate, Easter Seals August 2009-October 2010
o Create and Facilitate all Fatherhood Curriculums and Trainings.
o Completes home visits with families in order to develop Family
Partnership Agreements and follow up on goals and needs.
o Assists with referrals and other processes for children with suspected or
confirmed disabilities to include participation in and monitoring of IEP
and IFSP.
o Works with families to provide for supportive, nurturing, and
developmentally appropriate practices in the home.
o Facilitates and participates in the recruitment and enrollment activities
in order to ensure that funded enrollment is achieved and maintained.
o Maintains case files and tracking systems, including tickler file in
order to facilitate effective and efficient service delivery and ease
of case retrieval.
o Provides case management services to children and families as needed to
address goals
and needs to include making appropriate referrals and follow up
that establish effectiveness of referrals.
SOUTHWEST KEY PROGRAM, JUVENILE TRACKER SEPTEMBER 2008-PRESENT
o Manages behaviors through the use of programmatic and individual
structure.
o Participates in youth's daily program activities, i.e., groups,
recreation, and transportation, as necessary.
o Develops and maintains helping relationship emphasizing youth
accountability.
o Work independently with youth and provides individual counseling.
o Demonstrate a positive role model and leadership skills to the youth.
SALES REPRESENTITIVE, AT&T MARCH 2004-OCTOBER 2006
o Data Specialist: specializes in PDA and wireless technology sales
o Handles personal accounts along with small business accounts up to 50
lines
o Make and receive sales calls through assigned market
o Sells voice and data plans for wireless services
o Averages 120% of sales quota per month
o Build rapport with new and existing customers
Education
University of Georgia
December 2008
Bachelor of Arts and Sciences
Major: Sociology
Minor: Speech Communications
HONORS AND
ACTIVITIES
University of Georgia Football Athletic Scholarship 1996-2000
University of Georgia Track Team 1996-1997
Senior Class President Alonzo A. Crim High School
Honor's Table Fall 1997 Semester
Volunteer for local elementary school
COMPUTER
SKILLS
Microsoft Word, Excel, Access and PowerPoint
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