BLESSON JAMES CHARLES E

D.O.B : 18-06-198*-***, Zonal Railway

Training Institute,

E-mail : ab45ey@r.postjobfree.com Ponnagar,

Mobile : +91-951******* Trichy - 620001

Web : www.hesperostechnologies.com

1 CAREER OBJECTIVE

To exert in a globally viable and exigent ambiance where I can throw

in my finest to the organization by keeping abreast with preeminent

practices, updating my skills and by working with unrelenting ardor thereby

pursuing a satisfying livelihood in the organization.

Professional Strengths

> Detail-oriented

> Strong team player

> Creative problem solver

> Solution-oriented

> Great innovative/creative ideas

Professional EXPERIENCE

* Worked as Voice & Accent Trainer for Transworks, From Oct 2006 till Dec

2009

> Trained new hires in English grammar.

> Guide them through to take calls through mock call sessions.

> Conduct assessments to check the knowledge gained from training

that was imparted.

> Assisting the human resource department in conducting the voice

and accent round.

> Track the knowledge of the new hire from the day they joined

till the time they are handed over to the process trainers

through various tests.

> Continuously gave the associates updates as per the business

requirements and monitor if the same has been implemented within

the given timeframe.

> Prepare reports about the team's and the individual's

performance on a daily basis and collate it to the upper

management.

> Tracked the team's performance in order to appreciate and

motivate them to excel.

> Developed contents as and when required by the management.

> Coach associates on the parameters that they must follow on all

calls.

> Constantly monitor and let the associate know the areas where

there are opportunities to improve.

> Track the team's performance in order to appreciate and motivate

them to excel.

EDUCATIONAL QUALIFICATION

B.A.ENG.LIT (Bachelor Annamalai University

2007 - 2010

of Arts (Distance Education)

in English) pursuing

Diploma in Jennys Academy Of Hotel Management,

2006 - 2007

Hotel

Administration

S.S.L.C M.T.C .

2005 - 2006

Hr.Sec.School

LANGUAGE SKILLS

> Able to Read, Write and Converse Fluently in English.

> Converse in, Hindi, Tamil, Malayalam, Kannada, Espaniol,& French

DECLARATION

I hereby declare that all the above given information is true to the

best of my knowledge.

Place: Trichy

(Blesson James Charles E)

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