BLESSON JAMES CHARLES E
D.O.B : 18-06-198*-***, Zonal Railway
Training Institute,
E-mail : ************@*****.*** Ponnagar,
Mobile : +91-951******* Trichy - 620001
Web : www.hesperostechnologies.com
1 CAREER OBJECTIVE
To exert in a globally viable and exigent ambiance where I can throw
in my finest to the organization by keeping abreast with preeminent
practices, updating my skills and by working with unrelenting ardor thereby
pursuing a satisfying livelihood in the organization.
Professional Strengths
> Detail-oriented
> Strong team player
> Creative problem solver
> Solution-oriented
> Great innovative/creative ideas
Professional EXPERIENCE
* Worked as Voice & Accent Trainer for Transworks, From Oct 2006 till Dec
2009
> Trained new hires in English grammar.
> Guide them through to take calls through mock call sessions.
> Conduct assessments to check the knowledge gained from training
that was imparted.
> Assisting the human resource department in conducting the voice
and accent round.
> Track the knowledge of the new hire from the day they joined
till the time they are handed over to the process trainers
through various tests.
> Continuously gave the associates updates as per the business
requirements and monitor if the same has been implemented within
the given timeframe.
> Prepare reports about the team's and the individual's
performance on a daily basis and collate it to the upper
management.
> Tracked the team's performance in order to appreciate and
motivate them to excel.
> Developed contents as and when required by the management.
> Coach associates on the parameters that they must follow on all
calls.
> Constantly monitor and let the associate know the areas where
there are opportunities to improve.
> Track the team's performance in order to appreciate and motivate
them to excel.
EDUCATIONAL QUALIFICATION
B.A.ENG.LIT (Bachelor Annamalai University
2007 - 2010
of Arts (Distance Education)
in English) pursuing
Diploma in Jennys Academy Of Hotel Management,
2006 - 2007
Hotel
Administration
S.S.L.C M.T.C .
2005 - 2006
Hr.Sec.School
LANGUAGE SKILLS
> Able to Read, Write and Converse Fluently in English.
> Converse in, Hindi, Tamil, Malayalam, Kannada, Espaniol,& French
DECLARATION
I hereby declare that all the above given information is true to the
best of my knowledge.
Place: Trichy
(Blesson James Charles E)