Customer Service Security
Resume:
DARRYL BULLUCK
**** * ****** **, **********, DC *0036
*********@*****.***
DIRECTOR OF LOSS PREVENTION
PROFILE
At multiple jobs, manage the day-to-day functions of multiple employees
involved with daily safety / security operations. Responsible for managing
/ providing a safe and secure environments for customers, hotel guests,
visitors, associates, students, staff, faculty, and property. Develops and
implements programs, practices and procedures to reduce accidental loss in
the area of worker's compensation, general liability and property. Remain
calm and work well in high-pressure situations, processing interpersonal
skills that mesh well with achieving maximum productivity from every
situation and responsibility. By delivering superior customer service leads
to financial profitability.
CORE COMPETENCIES
Performance Management . Computer Proficiency . Process Emergency Disaster
Preparedness
Health / Safety Committee . Staff / Risk Management . Leadership .
Superior Customer Service
Project / Operation Management . Budget / Contract Management
Loss Prevention Investigations . Facility / Hospitality Security .
OSHA Regulatory Compliance
PROFESSIONAL EXPERIENCE
Tiffany & Co., Vienna, VA
2011 - Present
Branch Security Head
Responsible for all physical security applications, training, and emergency
response programs for the location ensuring employee and customer safety /
security. Manage and maintain store facilities and systems. Establish and
maintain rapports between internal and external resources. Work cross-
functionally as needed to support the store in exceeding sales plan and
profitability expectations.
. Provide overall leadership and management of the security operations
. Ensure a safe and secure environment for customers and staff members
. Responsible for planning, organizing, directing and leading overall
operations of security services in accordance with federal, state, local
laws and company standards
Four Seasons Hotel, Washington, DC
2003 - 2010
Assistant Director of Security
Provided security operations for five star and five diamond high-level
property; developed and implemented effective policies, updated Standard
Operating Procedures, developed preventive safety and security programs,
and created strategies for aligning with external law enforcement and
government entities, including D.C. government personnel, Secret Service,
and the State Department; provided technical guidance to management
regarding security issues and equipment.
. Scheduled, trained and supervised security officers according to
corporate procedures
. VIP escort, assisted with planning and organizing VIP events (i.e.,
Kennedy Center Honors, Helen Hayes Awards, etc and managed vendor
contracts
Montgomery College, Takoma Park/Silver Spring, MD
1995 - 2005
Acting Security Director / Supervisor
Assisted Facilities Director with managing day-to-day operations of the
safety and security department; served as Acting Director for one year.
Developed and implemented safety and security plans and strategies;
enforced established policies and procedures. Developed and maintained
emergency campus evacuation plans for a range of incidents, including fire,
biohazard, bomb, utility outages, floods, storms and lock down situations.
. Assisted in planning for 100 thru.500-seat music and theatre
Performing Arts Center
EDUCATION
Coursework in Business Management American University Washington, D.C.
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