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Management Customer Service

Location:
Loganville, GA, 30052
Salary:
55,000
Posted:
August 19, 2013

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Resume:

Stephen A. McGiboney

*** *** **** ***

Loganville, Georgia 30052

770-***-****

ab43pb@r.postjobfree.com

Skill Summary

Over eight (8) years experience in management and supervision. Solid

experience in developing, planning, organization and conducting training.

Over eight (8) years of planning, organizing and overseeing projects. Over

fifteen (15) years of providing customer service. Proven skills in working

and coordinating emergency events including natural, hazardous, fatalities

and other special events. Experience in various inspections and

investigations. Over six (6) years experience on various types of

equipment. Experienced in multiple facets of office operations.

Proficient in various databases and computer software. Proven ability to

respond to unexpected events both during and after normal work hours.

Qualifications

Management

Managed and supervised over 30 people. Managed a fleet of over 100 various

motor vehicles and equipment. Managed and coordinated all maintenance and

permit (including residential, commercial and utility) activities for two

counties in metro Atlanta. Coordinated all emergency activities for two

counties in metro Atlanta. Reviewed and ensured the completion of reports,

forms, records, purchasing and other documentation prior to submittal.

Also, served as the District Safety Officer in six counties in Metro

Atlanta for the GA DOT.

Interpersonal Skills & Technical Ability

Created and implemented various manuals and training material including

safety manual for managers and supervisors as well as power point for First-

aid & CPR training program. Conducted legal research, data analysis and

met with various agencies, departments and organizations to generate

proposals for upper management which included the unsecured load law,

Workers' Compensation Return-to-Work program, file retention, emergency

vehicle lighting laws and regulations as well as various others. Led in

facilitating one of the single largest State property damage cost recovery

in the State's history totaling nearly $1.5 million by working with law

enforcement, upper management, the State Attorney General's office and

numerous other departments. Served as back-up fatality investigator for

the State Department of Transportation. Operated dispatch communications

for the State Transportation Management Center Highway Emergency Response

Operators. Conducted numerous inspections of work zones and facilities.

Volunteer Activities

Walton County Fire Department - NPQ101 Certification

< Volunteer of the year in 2000

Georgia Department of Transportation Engineers Association - Metro Chapter

< President - serving 2 consecutive years

Education

1988-1991 Lexington High School Lexington, South Carolina

< Diploma

1991-1992 Trident Tech College Charleston, South Carolina

< Academic Focus: Criminal Justice, Communications & Finance

Work History

McGiboney Consulting Company (Engineering Assistant)

SCM Construction (Director of Field Operations)

S&W Services of Atlanta (Heavy Duty Operator)

Southern Traffic Services (Senior Tech)

Georgia Department of Transportation (Assistant Area Engineer, District

Safety and Risk Management Officer)

Food Lion (Perishable Manager)

Stephen A. McGiboney Page1 of 2

Training & Certification

State of Georgia

< Commercial Drivers License -Class A

Georgia Soil and Water Conservation Commission (GSWCC)

< Level 1A certified personnel

National Safety Council

< Defensive Driving Instructor

< First Aid and CPR Instructor

< AED Instructor

Federal Emergency Management Agency

< Awareness for initial response to hazardous material incidents

Georgia Public Safety Training Center

< Hazardous Materials 1st Responder Operations

Georgia Emergency Management Agency

< Crash Victim Extraction

< Infection Control: A street sense approach

North Central Georgia Law Enforcement Academy

< Railroad Grade Crossing Incident Management

CSX

< Operation Lifesaver Railroad Police Training

Det Norske Veritas

< Modern Safety Management

New Horizons Computer Learning Center

< Acrobat 6.0 Standard

Georgia Department of Transportation

< Georgia Performance Management Process

< Supervisor Reasonable Suspicion Drug & Alcohol

< Managing the troubled employee

< Increasing the effectiveness of workplace teams

< Incident response management

< Preventive Maintenance

< Basic auto mechanics

< Radio/Telephone protocol

< Public relations

< Incident management principles

< Traffic management principles

< Tort liability & Traffic control

< Basic work zone traffic control

< Human factors and traffic control

Equipment Experience

Tractor Trailer

Loader - Rubber tire & tracks

Dozer

Excavator

Stinger

Backhoe

Tractor

Skid Steer / Bobcat

Motor grader

Arial Truck - Bucket & Basket

Steel Wheel Roller

Fork lift

Street Sweeper

Stephen A. McGiboney Page 2 of 2



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