Management Customer Service
Resume:
Stephen A. McGiboney
Loganville, Georgia 30052
**********@*****.***
Skill Summary
Over eight (8) years experience in management and supervision. Solid
experience in developing, planning, organization and conducting training.
Over eight (8) years of planning, organizing and overseeing projects. Over
fifteen (15) years of providing customer service. Proven skills in working
and coordinating emergency events including natural, hazardous, fatalities
and other special events. Experience in various inspections and
investigations. Over six (6) years experience on various types of
equipment. Experienced in multiple facets of office operations.
Proficient in various databases and computer software. Proven ability to
respond to unexpected events both during and after normal work hours.
Qualifications
Management
Managed and supervised over 30 people. Managed a fleet of over 100 various
motor vehicles and equipment. Managed and coordinated all maintenance and
permit (including residential, commercial and utility) activities for two
counties in metro Atlanta. Coordinated all emergency activities for two
counties in metro Atlanta. Reviewed and ensured the completion of reports,
forms, records, purchasing and other documentation prior to submittal.
Also, served as the District Safety Officer in six counties in Metro
Atlanta for the GA DOT.
Interpersonal Skills & Technical Ability
Created and implemented various manuals and training material including
safety manual for managers and supervisors as well as power point for First-
aid & CPR training program. Conducted legal research, data analysis and
met with various agencies, departments and organizations to generate
proposals for upper management which included the unsecured load law,
Workers' Compensation Return-to-Work program, file retention, emergency
vehicle lighting laws and regulations as well as various others. Led in
facilitating one of the single largest State property damage cost recovery
in the State's history totaling nearly $1.5 million by working with law
enforcement, upper management, the State Attorney General's office and
numerous other departments. Served as back-up fatality investigator for
the State Department of Transportation. Operated dispatch communications
for the State Transportation Management Center Highway Emergency Response
Operators. Conducted numerous inspections of work zones and facilities.
Volunteer Activities
Walton County Fire Department - NPQ101 Certification
< Volunteer of the year in 2000
Georgia Department of Transportation Engineers Association - Metro Chapter
< President - serving 2 consecutive years
Education
1988-1991 Lexington High School Lexington, South Carolina
< Diploma
1991-1992 Trident Tech College Charleston, South Carolina
< Academic Focus: Criminal Justice, Communications & Finance
Work History
McGiboney Consulting Company (Engineering Assistant)
SCM Construction (Director of Field Operations)
S&W Services of Atlanta (Heavy Duty Operator)
Southern Traffic Services (Senior Tech)
Georgia Department of Transportation (Assistant Area Engineer, District
Safety and Risk Management Officer)
Food Lion (Perishable Manager)
Stephen A. McGiboney Page1 of 2
Training & Certification
State of Georgia
< Commercial Drivers License -Class A
Georgia Soil and Water Conservation Commission (GSWCC)
< Level 1A certified personnel
National Safety Council
< Defensive Driving Instructor
< First Aid and CPR Instructor
< AED Instructor
Federal Emergency Management Agency
< Awareness for initial response to hazardous material incidents
Georgia Public Safety Training Center
< Hazardous Materials 1st Responder Operations
Georgia Emergency Management Agency
< Crash Victim Extraction
< Infection Control: A street sense approach
North Central Georgia Law Enforcement Academy
< Railroad Grade Crossing Incident Management
CSX
< Operation Lifesaver Railroad Police Training
Det Norske Veritas
< Modern Safety Management
New Horizons Computer Learning Center
< Acrobat 6.0 Standard
Georgia Department of Transportation
< Georgia Performance Management Process
< Supervisor Reasonable Suspicion Drug & Alcohol
< Managing the troubled employee
< Increasing the effectiveness of workplace teams
< Incident response management
< Preventive Maintenance
< Basic auto mechanics
< Radio/Telephone protocol
< Public relations
< Incident management principles
< Traffic management principles
< Tort liability & Traffic control
< Basic work zone traffic control
< Human factors and traffic control
Equipment Experience
Tractor Trailer
Loader - Rubber tire & tracks
Dozer
Excavator
Stinger
Backhoe
Tractor
Skid Steer / Bobcat
Motor grader
Arial Truck - Bucket & Basket
Steel Wheel Roller
Fork lift
Street Sweeper
Stephen A. McGiboney Page 2 of 2
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