IT Professional
Resume:
WILLIAM MURPHY
Deer Park, New York 11729
**********@***.***
Home 631-***-**** Cell 516-***-****
OBJECTIVE A+ Certified IT professional looking to obtain a
position in an organization where I can utilize my
education and experience to enhance company growth and
personal skills.
Skills
Software Familiar with the following: Move Magic, Windows
Updates, Norton Antivirus,
SMS, PC Anywhere, Microsoft Office 2000, 2007, 2010, VPN,
JD Edwards, Citrix,
Exchange 2003, Various operating systems, Lotus Notes,
Blackberry Server,
Active Directory, VNC.
Hardware Familiar with the following: Tape
Backup, Phone Systems, Cell phones,
Blackberries, Palm Pilots, Ipads.
Networking Familiar with the following: Switches, Hubs,
Wireless Routers, Cabling.
EXPERIENCE
Molloy Brothers, Old Bethpage,
N.Y
08/07 -Present IT Assistant Manager
o Responsible for helpdesk issues via phone calls and
emails.
o Troubleshoot Move Magic issues for moving and storage.
o Check backup logs that are emailed to IT department
everyday.
o Maintain Email Exchange 2003 Server, administer users,
setup groups, troubleshoot issues.
o Update Windows services via the internet.
o Firewalls - setup filters and filter exceptions for SMTP
traffic.
o Security Maintenance for Norton Antivirus, Bright Mail,
Surf control.
o Monitor CCTV for theft, vehicle accidents and other
incidents.
o Nortel Phone System and Voice Mail configure remotely
by using Norton Remote Utilities and Voice Mail Access
Tools.
o Use Active Directory to create user accounts, give
permission to folders and share drives and reset
passwords.
o Re-image computers using Dell restore disk.
Country Life Vitamins, Hauppauge, N.Y
10/06- 8/07 Helpdesk Support Technician
o Responsible for tape backups of servers.
o Configure new computers for new employees.
o Use VNC to remote control into computers.
o Troubleshoot desktop and laptop problems.
o Install various software, trouble shoot problems Word,
Excel, Power Point, Outlook.
o Provide support to 350 users and field reps.
o Support operating systems WIN 98, WIN 2000, WIN XP.
o Setup phones and voice mail for all new employees.
VODA Networks, Hicksville, NY
5/06- 8/06 Customer Provisioning and Support
? Broad Band trouble shooting of networks.
? Web Hosting for Data Centers Internet sites.
? Hardware for network device and peripherals.
? Filtering Services Email Anti -Spam, Email Anti -Virus,
URL Filtering, Instant
Messenger Filtering.
Olympus America, Melville, NY
12/99 - 3/06 Lead IT Support Specialist
o Provide users with laptop desktop support and software
on site and offsite locations for 1000+ users.
o Promote, troubleshoot, support, configure and upgrade
desktop OS, peripherals, drivers, desktop applications
and Novell Networks, NT.
o Install and configure Virtual Private Network via Novell
networks.
o Knowledge of a wide variety of Windows Software, Lotus
Notes, JDE Edwards, Microsoft Office and Internet
Explorer, SMS remote control version 2.0, CITRIX,
GroupWise, Outlook Express.
o To support resolutions to computer problems when systems
go down and to get them back up in a timely fashion.
o Ensure prompt customer service and satisfaction in a
timely fashion.
o Setup and troubleshoot Blackberry and Palm Pilots for
email and connectivity.
o Provide new customers how to use Olympus applications
and computers .
o Use Active Directory to create user accounts, give
permission to folders and share drives and reset
passwords.
o Resolved 50 % of trouble tickets over the phone.
o Shipping and receiving via UPS, FED EX, DHL of Olympus
products back to field clients and other Olympus
branches.
o Re-image computer using Norton Ghost Disk.
Flexible Business Systems, Melville, NY
8/95-12/99 Computer Technician
o Responsible for both field service repair in Nassau,
Suffolk, NYC and in-house trouble shooting.
o Troubleshoot and diagnose computers, printers and
peripherals.
o Upgrade and install hard disks, system boards, modems,
video cards, etc.
o Ensure prompt customer service and satisfaction.
o Certifications include: A +.
MCG Electronics, Deer Park, NY
7/88-8/95 Assemble and Solder
o To assemble and solder pc boards for lightning storms.
o Do quality assurance of all work done to pc boards.
o To assemble finish products in cases and label them.
o To do rework on damaged components from customers
products.
o Operate auto insertion machine to assemble boards.
EDUCATION
INET Solutions, Melville, NY
9/99- 1/00 Microsoft Certified Systems Engineer
Suburban Technical School, East Islip, NY
6/94 -7/95 Digital Computer Technology
REFERENCES Furnished Upon Request
CERTIFICATIONS
A+ Certified
Lotus Notes R5
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