WILLIAM MURPHY

** **** **** ******

Deer Park, New York 11729

ab43fm@r.postjobfree.com

Home 631-***-**** Cell 516-***-****

OBJECTIVE A+ Certified IT professional looking to obtain a

position in an organization where I can utilize my

education and experience to enhance company growth and

personal skills.

Skills

Software Familiar with the following: Move Magic, Windows

Updates, Norton Antivirus,

SMS, PC Anywhere, Microsoft Office 2000, 2007, 2010, VPN,

JD Edwards, Citrix,

Exchange 2003, Various operating systems, Lotus Notes,

Blackberry Server,

Active Directory, VNC.

Hardware Familiar with the following: Tape

Backup, Phone Systems, Cell phones,

Blackberries, Palm Pilots, Ipads.

Networking Familiar with the following: Switches, Hubs,

Wireless Routers, Cabling.

EXPERIENCE

Molloy Brothers, Old Bethpage,

N.Y

08/07 -Present IT Assistant Manager

o Responsible for helpdesk issues via phone calls and

emails.

o Troubleshoot Move Magic issues for moving and storage.

o Check backup logs that are emailed to IT department

everyday.

o Maintain Email Exchange 2003 Server, administer users,

setup groups, troubleshoot issues.

o Update Windows services via the internet.

o Firewalls - setup filters and filter exceptions for SMTP

traffic.

o Security Maintenance for Norton Antivirus, Bright Mail,

Surf control.

o Monitor CCTV for theft, vehicle accidents and other

incidents.

o Nortel Phone System and Voice Mail configure remotely

by using Norton Remote Utilities and Voice Mail Access

Tools.

o Use Active Directory to create user accounts, give

permission to folders and share drives and reset

passwords.

o Re-image computers using Dell restore disk.

Country Life Vitamins, Hauppauge, N.Y

10/06- 8/07 Helpdesk Support Technician

o Responsible for tape backups of servers.

o Configure new computers for new employees.

o Use VNC to remote control into computers.

o Troubleshoot desktop and laptop problems.

o Install various software, trouble shoot problems Word,

Excel, Power Point, Outlook.

o Provide support to 350 users and field reps.

o Support operating systems WIN 98, WIN 2000, WIN XP.

o Setup phones and voice mail for all new employees.

VODA Networks, Hicksville, NY

5/06- 8/06 Customer Provisioning and Support

? Broad Band trouble shooting of networks.

? Web Hosting for Data Centers Internet sites.

? Hardware for network device and peripherals.

? Filtering Services Email Anti -Spam, Email Anti -Virus,

URL Filtering, Instant

Messenger Filtering.

Olympus America, Melville, NY

12/99 - 3/06 Lead IT Support Specialist

o Provide users with laptop desktop support and software

on site and offsite locations for 1000+ users.

o Promote, troubleshoot, support, configure and upgrade

desktop OS, peripherals, drivers, desktop applications

and Novell Networks, NT.

o Install and configure Virtual Private Network via Novell

networks.

o Knowledge of a wide variety of Windows Software, Lotus

Notes, JDE Edwards, Microsoft Office and Internet

Explorer, SMS remote control version 2.0, CITRIX,

GroupWise, Outlook Express.

o To support resolutions to computer problems when systems

go down and to get them back up in a timely fashion.

o Ensure prompt customer service and satisfaction in a

timely fashion.

o Setup and troubleshoot Blackberry and Palm Pilots for

email and connectivity.

o Provide new customers how to use Olympus applications

and computers .

o Use Active Directory to create user accounts, give

permission to folders and share drives and reset

passwords.

o Resolved 50 % of trouble tickets over the phone.

o Shipping and receiving via UPS, FED EX, DHL of Olympus

products back to field clients and other Olympus

branches.

o Re-image computer using Norton Ghost Disk.

Flexible Business Systems, Melville, NY

8/95-12/99 Computer Technician

o Responsible for both field service repair in Nassau,

Suffolk, NYC and in-house trouble shooting.

o Troubleshoot and diagnose computers, printers and

peripherals.

o Upgrade and install hard disks, system boards, modems,

video cards, etc.

o Ensure prompt customer service and satisfaction.

o Certifications include: A +.

MCG Electronics, Deer Park, NY

7/88-8/95 Assemble and Solder

o To assemble and solder pc boards for lightning storms.

o Do quality assurance of all work done to pc boards.

o To assemble finish products in cases and label them.

o To do rework on damaged components from customers

products.

o Operate auto insertion machine to assemble boards.

EDUCATION

INET Solutions, Melville, NY

9/99- 1/00 Microsoft Certified Systems Engineer

Suburban Technical School, East Islip, NY

6/94 -7/95 Digital Computer Technology

REFERENCES Furnished Upon Request

CERTIFICATIONS

A+ Certified

Lotus Notes R5

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