Customer Service Sales
Resume:
Patricia A Robinson
*************@*****.***
SUMMARY: Over 10 years experience in the semiconductor industry. Known
among colleagues and customers for excellent customer service, strong listening skills and being detail oriented. I work cooperatively to resolve customer requests and maintain open lines of communication between all stakeholders. I have experience supporting large customers as well as sales teams and product distributors.
SKILLS:
Microsoft Excel Lotus Notes Sales Force
Microsoft Outlook Microsoft Word
PROFESSIONAL EXPERIENCE:
Revenue Collections Clerk 2012-2013
Various data entry projects to assist in collection of bills for Valley
Medical Center. Tasks included data entry into CUBS system and referral of
calls to collection staff.
Management Analyst B 2012
County of Santa Clara Department of Revenue
Worked on a wide variety of data analysis projects, including development
of a department seniority list; a study of the 57 California counties and
their methods of revenue collection, and a study of skip-tracing tools in
use by the department's collectors. Tasks included question development,
data collection, formatting and analysis. I issued final reports to
director on conclusions drawn. Assisted with payroll verification
Account Clerk II 2009-2010
County of Santa Clara Tax Collector's Office
Processed secured and supplemental property tax payments according to
established procedures. Balanced payments and coupons to assure proper
posting. Processed adjustments in Tax Roll Control department. Served two
tax seasons as Extra Help.
Channel Inside Sales Representative Semiconductor Group 1996-2009
Texas Instruments, Inc. Sunnyvale, CA
Direct customer service and support consisting of data entry of purchase
orders, scheduling, and follow-up. Used a variety of mainframe and web-
based systems to track and fulfill customer orders. Furnish information to
customers regarding pricing and availability of requested products.
Processed concise weekly reports detailing order activity.
I also served as Front Desk Coordinator for ten years, serving office of
100-150 employees; first contact for visitors and customers, providing
basic information and referrals as needed. Scheduled meetings,
appointments, rooms and training for staff and customers. Coordinated
billing and accounts payable, coding invoices for payment by corporate
office. I operated multi-line switchboard, handled mail distribution,
shipping and receiving, greeting and directing visitors as required. Took
and relayed messages for department personnel, returning calls and/or
referring to appropriate office. Composed routine correspondence.
Maintained technical library. Provided hard and soft copy data to
employees and distributors. Prioritized wide variety of tasks to optimize
efficiency and customer satisfaction. Created and maintained a database
for sales opportunity tracking, retrieved information and maintained
computer files. Extracted and analyzed technical and statistical data to
develop new business opportunities with contract manufacturers and
distributors.
Document Control Specialist 1992-1993
Integrated Device Technology, Santa Clara, CA
Responsible for creation, and maintenance of test process specifications,
assuring that the most current versions of documents are accessible.
Prepare documents for approval by originating departments. Create and
distribute approved documents according to established procedures. Review
and correct documents, records and forms for accuracy completeness and
conformance to rules and regulations.
MIS Coordinator 1989-1992
Integrated Device Technology Santa Clara, CA
Manage data entry for nine distinct product lines through the wafer
fabrication manufacturing and sales processes. Worked with data books and
engineers to assure accurate information is entered into all databases.
Automated system to effect a greater than 50% reduction in data entry
required. Responsible for clerical support of 25 department employees.
Conducted a study of computer use across the corporation, resulting in the
hiring of additional employees to meet needs of workers and save the
company money. Developed the MIS Help Desk to document department activity
and justify additional hiring.
Education: BA, University of California, Riverside, Riverside, CA[pic]
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