Customer Service Sap

Marilyn E. Ross

**** **** ***** ****

East Aurora, New York 14052

716-***-**** Cell 716-***-****

**************@*****.***

EXPERIENCE:

GMCH, New York Oct 2002-March 2013

(Formerly Delphi Automotive)

SAP Analyst-

. Collectively work with Engineering, Finance, Purchasing, reviewing

master data in MM, and SD,CO, PP modules to ensure proper set ups in

all fields are correct to guarantee full functionality of SAP

integration.

. Vendor EDI Coordinator, monitor EDI flow using WE05, WE02 and

troubleshoot EDI errors, pay on consumption issues, train vendors in

reading EDI, DELJIT/DELFOR 860/832 messages. Work closely with vendors

and Finance to resolve any payment issues.

. Site project lead ensuring smooth transition of PTP / OTC/ MM

functions relating to SAP Delphi client to GM client segregation

project, performed all UAT testing prior to go live and developed

"quiet time" process to continue

Business as usual while transitioning to new server.

. Site trainer for SAP, assist in training other Delphi/GM locations in

Sap functionality. Key presenter in monthly SAP Lunch and Learn

training sessions,

Document process flows and create presentations and assist all end

users.

. Site SAP security lead, investigate functional roles for conflict of

interest and assign securities as needed.

. Monitor SAP effectiveness, run monthly Metrics report, process error

reports daily, review batch files, identify system errors and provide

functional/technical resolution.

. Maintain integrity of inventory ledger by analyzing and processing

cycle counts where appropriate, retain monthly report documenting

reason for activity, in compliance with Sarbanes. Investigate, define

and correct all SAP issues causing any Inventory variance.

. API/SAP project lead, pre API clean up of SAP, set up and define

business process, post final physical count, provide follow up

analysis of variances and corrective actions to the Finance Group.

. Site owner of GMCC tool, (GM vendor Capacity tool) extract SAP data,

And update GMCC. Monthly report out of any foreseeable vendor capacity

issues.

Scheduler/ Material Analyst

. Master scheduler for primary parts groups within PTC Lockport

division: daily scheduling by model, posting production counts into

SAP, reconciling inventory.

. Coordinate and expedite flow of sub assemblies and purchased parts

between departments, resolve schedule conflicts.

. Responsible for purchasing components for primary parts groups and

finished goods group

. Submit weekly/monthly production forecast to finance for all primary

departments in PTC, assist in overtime planning and manpower moves.

. Monthly reporting vendor delivery performance.

. Manage daily production scheduling and shipments of products to Mexico

facility.

. Responsible for entire site daily raw material requirements, 12 week

forecasts to raw vendors, monthly inventory valuation forecasts,

monitoring EDI to vendors and processing ASNs

. Submit monthly inventory forecast per MRP controller, track inventory

dollars, report out weekly.

Buffalo Wire Works, New York

October 2000-May 2002

Material Control Manager / Purchasing

Managed Scheduling, Shipping, Inventory, staff of 3 administrative, 5 union

employees in addition to performing all purchasing functions.

2. Responsible for material requirements planning, forecasted shipments,

inventory logs, production planning, resource management planning,

scheduling of all raw goods in coordination with manufacturing,

forecasted efficient purchasing and stocking levels of all products.

Negotiating vendor contracts, purchased, received, approved vendor invoices

for all material requirements, including materials for production as well

as MRO, service contracts, office supplies.

Successfully implemented vendor stocking programs across the U.S. and

Internationally, thus improving cash flow and reducing on site inventory

levels.

Assisted CIS in maintaining and training all employees on MRP system,

including exclusively developing a manufacturing process flow plan to

ensure real time consumption of inventory.

Analyzed and consolidated customer POs data, order trends to successfully

schedule resources and materials to maintain on time delivery performance.

Worked with sales to update demand forecast projections.

Renegotiated tariffs, optimized transportations lanes, freight costs, and

warehouse layout.

Certified ISO auditor (12/01), member of ISO team.

Durameter Pump, Angola New York December 1999-

August 2000

Material Control / Purchasing

9. Responsible for all aspects of procurement including quotation

process, placement, expediting, receiving, approving invoices.

Decreased vendor base, to achieve savings on cost of goods sold.

Decreased inventory level from 1.2 mil to 860,000 in a six month period

while increasing turns and maintaining prudent safety stock levels.

12. Trained personnel in use of new MRP system, from order entry to cash,

responsible for maintaining database and system integrity.

13. Responsible for weekly/monthly reporting including material

requirements planning, forecasted shipments, inventory logs,

production planning, chaired weekly production meeting, updated

customer service reps., thereby improving customer satisfaction and

delivery performance.

APV Americas, Tonawanda New York February 1993-

Sept 1999

SAP Business Software Development Team

14. Site Materials Management representative working collectively with APV

sites across the Americas on integration of all legacy business

systems.

15. Tested and documented business process flow scenarios, in conjunction

with materials management, materials requirement planning, finance,

costing, project systems. Perform GAP analysis.

16. Assisted Core Team in writing scripts for each business transaction

within materials management.

Purchasing Agent/Project Buyer

Responsible for procurement of all components within the scope of a project

including but not limited to pressure vessels, automation equipment,

electrical panels, pumps, valves, piping, filters, gauges, heat exchangers,

skids etc...

Responsible for the procurement of office equipment, including capitol

expenditures.

17. Sourced vendors stateside and international, solicited quotation,

negotiated pricing and administered contracts with suppliers.

18. Analyzed prices, financial reports, and budgeted sales quotes to

maintain profit margins.

19. Evaluated vendor performance, set delivery schedules, expedited,

updated engineering staff.

20. Maintained inventory levels through weekly reporting.

21. Responsible for invoice verification, assisting A/P department.

22. Assisted in ISO procurement procedures, vendor evaluation procedure.

23. Member of Kaizen team, assisted Six Sigma team in implementing

procedures to sustain total quality control in manufacturing.

Draft/Designer/Project Lead

24. In conjunction with engineering, responsible for all aspects of

draft/design

including process flow, general equipment lay out, piping and

instrumentation diagrams to meet customer specifications while

maintaining profitability.

25. Routinely inspected progress of welding/assembly to ensure compliance

of design specs.

26. Responsible for electrical schematics, control panel assemblies design

for all technologies.

Draft/Design, Independent Contractor January

1992-February 1993

27. Electrical, mechanical draft design including but not limited to

puzzle piece CAD/CAM design, electrical diagram of NYS prison

systems, mechanical piping design.

Department of Commerce, Census Bureau September 1988-November

1991

28. Progressed from Census enumerator to Field Operations Supervisor,

responsible

for hiring, training, monitoring productivity and payroll for

enumerators and crew leaders.

29. Interviewed and compiled data for monthly CPI figures.

TECHNICAL SKILLS:

30. AutoCAD Release 12,13; Microstation/Intergraph design

31. Microsoft Word, Excel, Access, Powerpoint

32. REALTime, Quantel, SAP ECC 6.0, Navision, GMS, EDI

33. Hazmat Certified

34. Certified ISO Auditor

35. Beginner ABAP Programming

EDUCATION:

36. Attended Medaille College, Buffalo

1998

B.S. Liberal Studies - Accounting

37. University of Buffalo, Division of MicroComputer Education 1996

Certification in Microsoft Word, Excel, PowerPoint, Access

(Advanced)

38. Niagara Community College

1994

Certification Intergraph/Microstation 3D design

39. ECCB Technology /Women in Technology

1992

Certification Mechanical Draft/Design

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