Customer Service Medical

Truemelia Norton

**** *. ******* ******, *****, FL 33610

813-***-****

***************@*******.***

EDUCATION

Everest University – Tampa, FL February 2013

Diploma – Medical Assisting

RELEVANT COURSEWORK: Patient Care and Communication, Clinical Assisting and

Pharmacology, Medical Insurance, Bookkeeping and Health Sciences, Cardiopulmonary and

Electrocardiography, Laboratory Procedures, Endocrinology and Reproduction and Medical Law,

Ethics and Psychology

WORK EXPERIENCE

Genesis Medical Center / Pain Management February 2013

• Vital Signs

• Clean and prepare patients rooms

• EMR

• Lab/UDS testing

• EKG

• injections

• Create & print prescriptions for the physician

• Secretarial duties

Kotila Chiropractic – Brandon, FL

Medical Assistant Externship 200 hours January-February 2013

• Scheduled & confirmed patient’s appointments

• Triaged patients

• Verified insurance / Collected Co-pays & payments

• Performed ultrasound treatments

• Handled incoming/outgoing mail

• Took patient vitals and entered into EMR (Rapid)

• Interacted with third party payers providing needed information

Wal-Mart - Tampa, FL October 2012- Present

Cashier

• Operate cash register for store

• Provide great customer service

• Answer customer’s questions and provide information on procedures or policies

Kmart – Brandon, FL November 2011- August 2012

Cashier

• Demonstrated skills as a leader, delegate and communicator

• Performed opening / closing procedures ensuring that all tasks were completed accurately

• Developed constructive and cooperative working relationships with others

CERTIFICATIONS: HIPAA, OSHA, and CPR

RELEVANT SKILLS: Medisoft and Microsoft Office 2007

HONORS & AWARDS: Academic Honors and Perfect Attendance

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