Customer Service Sales
Resume:
Sadiqa "Sadie" Thornton
Philadelphia, PA *****
************@*****.***
www.linkedin.com/pub/sadiqa-thornton/a/910/135
"SADIE THE TECH LADY"
Helpdesk/Desktop Support Technician
Superior Technical Support Professional with a solid history of strong
customer service, management,
troubleshooting and repair skills. Proficient in on site, remote/telephone
delivery of service. Additional history of cellular sales and retail
management to provide smooth delivery to end users and business
professionals.
Core Competencies
HELP DESK/DESKTOP SUPPORT SOFTWARE TROUBLESHOOTING VIRUS/MALWARE REMOVAL
OS TROUBLESHOOTING/INSTALLS WIRED/WIRELESS NETWORK SUPPORT DATA
BACKUP/RESTORATION
PHONE/TABLET SUPPORT USER TRAINING PC DIAGNOSTICS PC TUNE-UP PRINTER
SUPPORT
IMAC BREAK/FIX LAPTOP SUPPORT ANTIVIRUS APPLICATION SUPPORT
ACTIVE DIRECTORY SCCM SERVER/CLIENT PROJECT MANAGEMENT SOFTWARE
REMOTE DESKTOP HELP DESK TICKETING SYSTEM SERVER
ADMINISTRATION/SCCM/VMWARE/CITRIX
Platforms
WINDOWS XP VISTA 7 8 SERVER 2003/2008 MAC OSX iOS ANDROID BLACKBERRY/RIM
WINDOWS PHONE
EXPERIENCE
Sullivan & Cogliano
June/July 2013
Compucom/American Water Software Deployment Project
Install Coordinator/Software Support Technician
Provided support for a team of 6 technicians over a five state upgrade of
field truck Toughbooks.
Toughbooks are a combination of three models running XP and Windows 7
totaling 700 end users.
Responsibilities included; supervision of technicians, use of logmein
remote control software to provide support (SCCM client issues), monitoring
site arrival and departure times by using a web based GPS tracking system
for the technicians, creation of ticketing system for project, use of web
based project management system(apptivo), point of escalation between
technicians and system admins of American Water. Assisted in the tracking
of asset upgrade completion. Involved in the training of technicians at
project launch. Co-leader of teleconference between project manager and
technicians. Weekend and late night on call technician. Worked with system
administrator to troubleshoot, configure and deploy VBS scripts and install
packages.
THORNTONTECH INC
President
NYC Metro Area 2011- 2013
Technical Support Company. On-site and Remote Service
Company Contracts
Fieldnation.com
http://www.fieldnation.com/thorntontech
NY/NJ 2012-Present
Per Diem/Project Contractor
Virus removal, hardware installs, software install/troubleshooting, windows
7 migration, POS repair, operating
system support, Mac support, data backup, router swap/setup, disk imaging,
desktop support.
Business Clients included: Morgan Stanley/Smith Barney, Kraft Foods, JP
Morgan Chase, BOA/Merrill Lynch, Verizon, Brookhaven Memorial Hospital,
Home Depot, Blockbuster, AMP, and Fossil.
Bartizan Connects
http://bartizan.com
Nationwide 2012-Present
Technical Support Representative/Lead Retrieval
Trade show equipment and software support
Proprietary hardware, iOS and Android Software Support.
Supportspace.com
http://www.supportspace.com/support/expert/sadie
http://support.geeksquad.com/support/expert/sadie
2011-2013
Remote Support Technician
Provided support to business and consumer end users for GeekSquad,
TrendMicro, Panda software, and Lavasoft.
Services Rendered: Virus Removal, Wireless Setup/Troubleshooting, Email
Support, Software Installation and Repair, PC Tuneup, Printer
Install/Troubleshooting, Mac OSX, Mobile Device Support, antivirus software
support.
Independent Contractor and W2
Peak Systems
http://www.peaksystemsinc.com/
NYC/CT 2012
Technical Support Technician
UBS and Citi Bank hardware support, Windows 7 Migration, Desktop Support.
Supportspace.com
http://corporate.supportspace.com/
Remote Support 2010-2011 (switched from 1099 to company contract)
Provided support to Business and Consumer end users for GeekSquad,
TrendMicro, Panda Software, Lavasoft and SupportSpace
Same Services as Company Contract.
Global Resources
http://www.glblresources.com/index.php
NYC/LI 2009-2011
On-site Repair Technician
Chase/Wamu Hardware and Software Conversion
Per Diem Assignments/Various Locations
Sales Experience/Mobile Support Experience
Wireless Direct(Premium Verizon Wireless
Retailer)
Brooklyn, NY 2008 R-Solutions (Radio Shack), Sprint
Sales Representative Medford, NY 2007
Contract Sales, Retail Operations, Sales Representative/Event Specialist
Customer Service, Contract Sales, Retail Operations, Customer
Inventory, Technical Support, Training of Service,
consumers on mobile devices. Inventory, Training consumers on mobile
2020 Companies devices.
Brooklyn, NY 2007-2008
Verizon Fios Door to Door CellVentures (Agent of Cingular Wireless)
Account Executive Massapequa Park, NY 2002
Contract Sales, Customer Service, Store Manager
Installation Scheduling, Contract Sales, Retail Operations, Customer
Technical Support. Service,
Cellfonzrus(Authorized T-Mobile Dealer) Inventory, Cash Management, Technical support,
Valley Stream, NY 2007 Training of consumers on mobile devices.
Store Manager
Contract Sales, Retail Operations,
Customer Service,
Inventory, Cash Management, Technical
Support, Training of consumers on mobile
devices.
Education
New Horizons Computer Learning Center
Commack, NY 2006
MCSA Windows 2000 Professional/Windows Server 2000 certificate classes
Suburban Technical School
Bohemia. NY 1997
Medical Assistant certificate course
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