Customer Service Manager

**** ***** ******** **** ***** 770-***-****

D acula, GA 30019 Cell 770-

***-****

R ick Barnett

Objective To find long term employment with a company that can utilize my skills in

t he area of

i nventory management and quality control.

Experience 2009 – 2012 Home Depot RDC 5047 B raselton, GA

Q uality Assurance Supervisor

Monitored t racking of all products from time product was received

u ntil i t is shipped to the retail stores.

Audit pallets for correct UCC 128 bar code

Audit shipping lanes to make sure product are correctly and validate

against packing list

Called vendors on miss-shipped product and controlled returning cost

of product going back to the vendor.

Monitored and controlled all of the aging product and aging pallets to

meet the Gate to Gate goal of product in and out in 72 hours.

R eceiving Supervisor

Prioritizing loads by FIFO (First in First out).

Monitored receiving teams progress on inducting product to make sure

t rucks are being received in a timely manner.

Monitored loads from new vendors for accurate product specification

i nformation correct Bar codes and IT 14 Bar codes.

2005 – 2009 Fuji Film Graphics Systems USA Suwanee, GA

Inventory, Quality Control and T raining Supervisor

Monitored and controlled physical inventory of 20,000 finished good

S KUs.

Monitored all products quality on outbound deliveries.

Trained all new warehouse employees on forklift operation, product

r ecognition, picking, checking and receiving inventory.

Monitored teams progress on all return claims for customers.

2004 Jet Thurst Lawrenceville, GA

Inventory and Parts Manager

Controlled all parts inventory, maintaining a defined dollar value

w hile being able to service the customer’s needs.

Responsible for customer service in parts department.

2003 – 2004 Rick Barnett Distr ibutor Dacula, GA

I ndependent Distributor, Mu r ray Biscuit Company

Responsible for delivery of products purchased from Mu r ray Biscuit

Company to customers on the route

Responsible for profitabili ty of individually owned business

2001 – 2002 JOA Lake Lanier Boating Center Buford, GA

Parts Manager

Responsible for parts inventory, maintaining a defined dollar value

w hile being able to service the customers need

Responsible for customer service in parts department

2000 – 2001 Schwans Athens, GA

Route Manager

Responsible for customer service and delivery of product to customers

customers informed of new product and deleted product as well as

sale i tems

1991 – 2000 Rick Barnett Distributor Dacula, GA

I ndependent Distributor, Flowers Baking Company

Responsible for delivery of products purchased from Flowers Baking

Company to customers on the route

Responsible for profitability of individually owned business

1978 – 1991 Scientific Atlanta Norcross, GA

Materials Coordinator and Planner

Responsible for planning finished goods inventory based on a forecast

as well as unexpected customer orders

Responsible for planning materials needed for finished goods

p roduction by running MRP

E ducation 1972 – 1976 Berkmar H igh School Lilburn, GA

H igh School Diploma

Tools

SAP Materials Management

Fork Lif t Certified

Hazmat Certified

Excel

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