Customer Service Representative

Levvi Jones

** ******** ****** **** **. #**

Little Rock, AR. 72223

501-***-**** (Mobile)

*********@*****.***

OBJECTIVE

Seeking a position in a results-oriented company that will allow me to

build a solid career and that seeks an ambitious and career conscious

person, where my acquired training, skills, and education will be utilized

toward professional growth.

SUMMARY

. Outstanding insurance claims, administrative, and customer service

skills.

. Recognized for high ethical standards in all work performed.

. Multi-networked, information-related, and cross cultured.

. Reputation as a dependable, detail oriented, and accountable employee.

EXPERIENCE

USAble Life Insurance Company, Little Rock, AR. - August 2009-February 28,

2013

August 2009-May 2012, Customer Service Representative- duties included

handling heavy customer service inquiries from customers, brokers, and

groups via incoming phone calls, emails and fax correspondence.

Responsibilities also included working with various departments within the

company to resolve issues in a timely and efficient manner to insure

excellent service. This position allowed growth into a training role where

duties included training new customer service representatives and testing

new software to ensure proper functionality.

May 15, 2012-February 28, 2013, Claims Analyst I- duties include the review

and processing of Wellness, Gap Care, and Hospital Confinement claims.

This process requires gathering information from the employees and the

employer to ensure the timely and accurate processing of the claim. This

position also allowed growth into a training role where duties include

ongoing training of new claim representatives and reviewing claims for

accuracy and payment.

Special Finance Group, Pine Bluff, AR. - September 2006 - September 2008

Business and Training Manager- Responsibilities included ongoing training

of new employees on the special financing process, calling potential

customers in order to pre-qualify them for an auto loan, developing and

maintaining relationships with the loaning banks to ensure the customers

got the best auto loan possible, and explaining the auto loan documents to

customers that required their signature.

Alltel Wireless, Little Rock, AR. - September 2004- September 2006

Customer Service Representative- Responsibilities included handling heavy

customer service inquiries in a timely and accurate manner. This position

also required the use of multiple programs to properly assist the

customers. Duties included selling, activating, and troubleshooting

equipment.

Wireless Retail, Little Rock, AR. - July 2002- November 2004

Sales Associate- Responsibilities included educating customers on a variety

of wireless services and equipment, processing applications for wireless

services, activating the approved equipment, heavy cash handling and other

duties as assigned.

ADMINSTRATIVE SKILLS

. MS Word, MS Excel, MS Office, MS Outlook, PowerPoint, Compass,

LifePro, UltiPro, ICE, SALT, Dealer Track, and Reynolds Systems.

. Data Entry

. Strong typing skills

. 10 Key by touch

. Filing

. Customer service, insurance claims, and administration skills.

. Icd 9 and cpt codes

EDUCATION

. Hot Springs High School College Preparatory Diploma "98"

. University of Arkansas at Pine Bluff (1998-2000)

. University of Arkansas at Little Rock (2000-2002)

. Loma Certification 280/290

REFERENCES

Outstanding references are available upon your request.

Contact this candidate