Customer Service Administrative Assistant Call Center, warehouse

Leeanne Messina Nguyen

Summary:

. Over ** years of experience in different roles as a Customer Service,

Office Manager, Call Center Representative, Administrative Assistant,

District Planner and Order Fulfillment

. Experience in resolving issues, custormer service, accounts

payable/receivables, reception/scheduling

. Proficient in all office equipment, ordering supplies, inventory,

customer service account management

Skills

. Window 97/98, 2000, Microsoft; Word, Excel, Outlook, Power point, Access

. Quick Books Pro, Type 30-40 wpm, Lotus, que, cesis, SAP, M3000, BFC,

Smart

Professional Experience:

Premium Retail, Salem, NH Nov 2012 - Dec

2012

Customer Service/ Demonstrator/ Sales

. Worked a kibosh for App-finity, and Air Hog products showing demos on how

the product works

. Provided Customer service, handled inventory and sales

. Used Quick Books 2012 for all sale inquires and registered inputs daily

Paul's Pub Methuen, MA Nov 2010 - Present

Office Manager (Part Time)

. Responsible for book keeping, daily ordering

. Worked directly with employee's to ensure work is done properly

. Handled bar tending, and supervised employee's daily activities to ensure

over all performances are for filled during work hours

. Scheduled Employee hours, Promoted and booked entertainment for this club

Meditation Gardens, Haverhill, MA May 2010 -

May 2011

Office Manager

. Responsible for book keeping, accounts payable receivable, collections,

and bill pay

. Worked directly with customers, received payments, entered payments into

quick books along with billing, creating invoices, balancing check books

threw Quick books, Excel and MS Word Documents, and weekly payroll

Express Pros, Chelmsford, MA Dec 2009 - Mar

2010

Call Center Representative

. Handed over 300 calls per day taking applications and customer inquiries

. Responsible for resolving problem calls and finding a solutions meeting

both customer and company goals

. Performed customer call backs to make sure that they have received there

service

. Daily used online portals for csr data entry

Got Books, Lawrence, MA Jul 2008 - Jun

2009

Book Sorter

. Sorting over 100,00 books per day into various titled bins.

Labor Ready, Alabama and Lawrence, MA Jun 2006 - Present

(On Call)

Laborer

. Held several Positons from warehouse to housekeeping, office functions

and bartending and waitressing.

Nation Grid Utility Company, N. Andover, MA Jun 2005 - May

2006

Administrative Assistant

. Answered multi line phone system, provided excellent customer service,

problem resolution

. Handled data entry, accounts payable, receivable

. Worked closely with the field technicians

. Maintained all daily reports, and scheduled the next day work agenda,

short hand and prepared vouchers, collections, and requisitions

. Daily used Ames, excel, Ms word systems

Qual Serv, Formally Known as Wang Lab, Tewksbury, MA Jun 2000 -

May 2005

District Planner

. Responsible for the effective planning of service calls performed within

contractual obligations

. Acted as an In - charge of several regions of the country that contained

over 80 technicians, averaging over 300 service calls per day

. Worked directly with District Manager and District Operations

. Took incoming priority work orders and contacted technicians to make

aware of the sites, contact information, and the problem description for

what need to be done

. Performed daily data input, used excel, MS Word, also used cesis, que,

systems

Hewlett Packard, Andover, MA Apr 1996 - Sep

2000

Order Fulfillment, Administrative Assistant

. Held several positions from assembly of products to Material Handler and

Order fulfillment, inventory, data entry, and cycle counts

. Promoted to Administration, where I handled customer service requests,

accounts payable, receivable, collections, customer complaints,

spreadsheets, reports, and collections

. Worked with SAP, Box flow control systems for daily entry's

Wal-Mart, Lynn, MA Jun 1994 - Dec

1997

Accounting Clerk, Administrative Assistant

. Handled large cash & check deposits

. Kept track of the amount of money coming in and out of the store

. Pulled registers hourly, entered the amount of cash, checks, credit

cards, and debit cards collected in that time frame into the computer

. Also handled all billing issues

Education:

Greater Lawrence Vocational Technical School, Andover, MA Sep

1983 - May 1987

General Studies

Ins Online Schooling Dos Systems 1992

Other Qualifications & Awards

Sturats Department store, Chelsea, Ma

Loss Prevention award 1991

Aubon Pain Catering

Top Up seller 1998

Contact this candidate