Sales Customer Service

MARVIN C. SANTOS

OBJECTIVE

To become part of a company where my superior analytical, interpersonal, organizational, and sales skills may be utilized to make very positive contributions towards its goals and expectations.

EXPERIENCE

Dec. 2010–Oct. 2012 Bernie Robbins/Borgata Jewels Atlantic City, NJ

Luxury Sales Consultant

- Sold branded fine jewelry & timepieces increasing annual earnings up $450,000.

- Consistently met and exceeded sales goals and profitability marks.

- Key Holder, POS/Cash management. Tagged new stock, handled transfers.

May 2006–May 2007 Gottfried Diamond Inc. Miami, FL

Office Manager/ Executive Assistant/ Sales

- Managed day to day Wholesale operations incl. inventory control, A/R and sales.

- Created memos, invoices and reports for the president of the company.

- Shipping, receiving & transport of merchandise. Supervised & trained all new hires.

May 2005–July 2006 Verizon Wireless Aventura, FL

Retail Sales Consultant

- Accelerated retail sales up to 225% of quota. Performance Indicators over 300%.

- Build clientele thru referrals and excellent customer care. Key holder.

May 2004–May 2005 Mace Security International Fort Lauderdale, FL

Regional Account Executive

- Managed over 100 dealers in 11 states. Increased regional sales by 65%.

- Won most new accounts opened for 3 consecutive months.

- Chosen to represent Manufacturers’ products in trade shows.

EDUCATION

1999–2002 St. John’s University Jamaica, NY

B.S., Telecommunications with a minor in Business. GPA 3.4/4.0 ; Major 3.8/4.0

SKILLS

Trained in Microsoft NT, Word, Excel, Outlook, and PowerPoint. Mac OS, Photoshop, and Social Media. LAN & Wireless Support. Programming in C++ and Java. Highly proficient in various sales processes and techniques with customer service excellence.

E-MAIL: *******@*****.*** • TEL: 609-***-****

ADDRESS: 10 MATTIX RUN • GALLOWAY, NJ 08205

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