Customer Service Quality Control

Daniel Vang

*** ****** *** ***** ****, MN *****

Telephone: 651-***-**** Email: ***************@*****.***

EDUCATION:

Century Community College, Lakeville, Minnesota

Associates Degree in Liberal Arts and Science, May of 2012

Southern Illinois University of Carbondale, Carbondale, Illinois

Bachelor of Science, Industrial Technology, May of 2013

• Dean’s List Summer of 2007

Related courses

•

• •

First Line Supervision Product & Inventory Control

• •

Industrial Safety Facilities Planning

• Quality Control I and II

• Lean Manufacturing

SUMMARY OF QUALIFICATIONS:

A highly talented Professional with central supply experience performing routing quality

assurance, quality control, additional supportive measures such as training and development,

building vendor relations and other duties as assigned; ordering materials, maintaining

inventory records, and verifying billing/inventory reports. Proven ability to train and motivate

team members to complete tasks, productivity, and increase profits in a professional manner.

PROFESSIONAL EXPERIENCE:

MATERIAL MANAGEMENT LINEN, Regions Hospital 2012-

Present

• Establishes a professional material management/linen function within the hospital.

• Maintain communication with clinics and the warehouse to ensure proper delivery of

supplies/linen.

• Main point of contact for linens to answer any questions, resolve conflicts, or shortages of

supply linens.

• Order and deliver linen on a daily basis to ensure proper function of hospitals day to day

activities.

• Keep inventory control up to par level, so there will be an efficient amount to sustain

the hospital in case of a shortage.

• Collect and return soiled linen to ensure a clean, hygienic, and sanitary place in the

hospital.

MEDICAL MATERIAL PURCHASING, United States Air Force

2005-2009

• Responsible for the entire medical and non-medical supply chain life cycle; including

acquisition, distribution, internal allocation, delivery, and final disposal of medical and non-

medical supplies.

• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages,

missed or late deliveries, and other problems.

• Respond to customer and supplier inquiries about order status, changes, or cancellations.

• Perform general administrative duties to support professional staff.

• Determine if inventory quantities are sufficient for needs, ordering more materials when

necessary.

• Prepare purchase orders and send copies to suppliers and to departments originating requests.

• Review requisition orders in order to verify accuracy, terminology, and specifications.

KEY SKILLS:

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• •

High Quality Customer Service Computer Skills (MS Word, Power

Point, Excel, Internet, Outlook,

• Training New Employees DMLSS)

• Vendor & Client Relations • Strong Attention to Details

• Inventory Control • Order Placement

• Effective Time Management • Bilingual Hmong/English

Contact this candidate