Customer Service Sales

Sarina Nash

**** ******* ****** ********, ** 185**-***-*** 9412 *************@*****.***

Management

Dedicated and verbally skilled business professional with an adaptable approach at customer interaction.

Developed through experience in Customer Service.

Excelled in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Displaying communication skills that will enable me to implement consistent productivity in workflow and

customer satisfaction.

Key Skills

Proficient with all operating Observing, receiving, and otherwise Knowledge of the structure and

systems obtaining information from all relevant content of the English language

Win98, Vista, Win7 sources. including the meaning and

Outlook, MS Office, Data Entry Ability to work with people, and spelling of words, rules of

etc.. explain technical concepts quickly, composition, and grammar.

Electronic Spreadsheets; Data simply and thoroughly Inventory Management

Management; Word Processing Deductive and Inductive Reasoning Teambuilding & Supervision

Report & Document Preparation POS software Staff Development & Training

Familiar with PC's, Routers, Visual Merchandising Cold Calling

Modems, Printers and most devices

Experience

Blockbuster, Clarks Summit, PA 2012 to 2013

Manager

Utilizing Item Level Adjustments for variances identified during the prior week. Adjustments in POS for cycle

count process.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash and credit payment.

Loss prevention training.

I was given the opportunity to work with many demographics no particular target market.

Review and resolve employee/customer accounts. Keeping updated weekly reviews on performance, account

maintenance, retrieval request and cross store returns.

Opening, closing, bank deposits, safe verification, till counting and purchase card safety was all maintained by the

MOD.

Distribution, Receiving, Vendor invoices, transfer and destroy, rental and retail transfers.

Reconcile missing Item Audit within 7 days of completing inventory.

Increasing foot traffic with marketing and business to business communication.

Building a team of Customer service reps, Assistant managers, marketing managers and maintenance.

Responsible for leading a team of 15 employees.

.

New York Police Department, New York, NY 2005 to 2010

Traffic Enforcement Agent

Enter and retrieve information pertaining to vehicle registration, identification and status, using handheld ptd.

Patrolled assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.

Perform traffic control duties such as setting up barricades and temporary signs.

Prepare and maintain required records, including logs of activities and records of contested citations.

Train and evaluate numerous agents on protocol and vehicle violations code.

Being able to assess and reduce agitation in civilians experiencing trauma and or dissatisfaction.

2002to 2004

Ann Taylor Loft, New York, NY

Sales Associate, Cashier, Visual Merchandising

Maintain customer relationship management (CRM) database.

Work in association with sales manager to achieve and surpass sales goals.

Interpersonal and communication skills, acquiring knowledge of advertising and sales promotion techniques.

Having an in depth knowledge of all merchandise as well as the company's image and relating that to the clients

own style.

Perform accurate sales transactions including returns according to the cash control policies and procedures.

Education

Kingsborough Community College, Brooklyn, NY 2009 to 2011

Currently working on an A.A.S. in Business Administration – with Concentration in Entrepreneurial

Studies. Practical applications of management and marketing skills in small business, and in large

corporations, the profit motive as a key feature in the American free enterprise system, legal aspects of

operating a business, and the role of computers in business. The principle of writing effective business

communications has taught me how to write letters, reports, memorandum, directives. This has

emphasized my knowledge in organization, language, personal relations and application of business.

Katharine Gibbs, New York, NY 2003 to 2004

Majored in Fashion Design & Merchandising. I am trained in creative design, technical design, marketing and

visual merchandising. Gibbs has offered me the technical aspects of sketching, garment construction and sewing.

Learning the art of presenting merchandise to increase store traffic and volume, has given me a broad spectrum

into marketing. I have also learned about goods in respect to product development from concept to POS.

About Me

I have always enjoyed working with people. Every position that I have ever held in my life has revolved around

communication. Working in retail was always a personal joy of mine. I feel a great sense of accomplishment when

a consumer is satisfied. I always put forth the effort that makes me feel good about myself and my company. I

believe that pride is a personal commitment; it is an attitude that separates excellence from mediocrity. I accept the

tough challenges so I can feel the exhilaration of victory. I enjoy being a part of a team that takes pride in its work

and is willing to win. Currently I am continuing my education in hopes of one day owning my own businesses. I

am self motivated, determined, innovative and versatile. Every challenge is welcomed as I am constantly looking

for new ways to be a more diversified person.

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