Customer Service Nurse Practitioner

FLORENCE ANYANWU (RNC, MSN,FNP BC.)

**** ****** **** **., ******** Texas 77469

Cell 832-***-**** E Mail Id: ********@**********.***

MSN,APRN,FNP BC.

PROFILE SYNOPSIS

Highly accomplished and effective ‘Director of Nursing, Administrator of Home Health Services’ involved in patient care functions that improves the

quality of life. Promotes and exhibits exceptional processes, systems development and implementation. Displays budget development and

administration, team building and leadership, and personnel management skills.Currently looking for a Nurse Practitioner job in a place I will be able

to utilize my skills and evidenced based practices in taking care of patients of all ages.

Comprehensive experience in critical care, cardiac telemetry, ER, PACU, and labor/ delivery.

Adept at inpatient and corporate case management functions, including discharge planning of insured and HMO members.

Well versed with JCAHO, DADS & OSHA regulations, AWHONN standards, Medicare and Medicaid rules and regulations.

Independent problem solver with ability to assist and resolve specific client concerns to everyone's satisfaction.

Skilled communicator who consistently motivates staff to provide total quality service to clients.

Key talents include:

• Pre Admission Screenings & Coordination • Medical Records Assembly & Maintenance

• Administrative & Clinical Procedures • Safety regulations & procedures

• Women & Infant Patient Care • Financial Records & Invoicing

• Staff Training & Leadership • Public Relations & Customer Service

• Commercial & Governmental Health Insurance • HIPPA adherence

PROFESSIONAL WORK HISTORY

Director of Nursing / Administrator Nov 2002 – Present

Emmaco Home Health Services Inc. Houston – Texas

Tasked with the responsibility to render expertise and provide nursing leadership and management for patient care operations in accordance with local,

state and federal standards. Effectively supervised staff of 200+ employees and monitored systems that ensure consistent delivery of quality services

and care. Imparted training to staff and improves clinical knowledge.

Periodically evaluated the licensed nurse staff skills and clinical competencies.

Scope of responsibilities includes monitoring clinical settings for effective and safe patient care, review and implementation of corrective

actions suggested by consultants, and formulation of policies and procedures.

Worked in close coordination with cross functional and management teams to improve revenue and promote clinical services.

Provisioned for treatments, medications and nursing services in accordance with the care plans and doctor's instructions.

Director of Women Services – Labor and Delivery Nov 2004 – Jun 2008

River Oaks Hospital – Houston, Texas

Oversaw and managed patient care for women in both inpatient and outpatient units, and accountable for all floors, administrative and clinical

operations, including performance of leadership, staff, services provided and patient outcomes. Supervised a staff of 100+ employees and involved in

scheduling tasks, training and addressing daily issues.

Orchestrated a wide range of activities including ensuring compliance readiness, conducting chart audits, and documentation.

Scope of responsibilities included initiating process improvements, performance improvements, and clinical quality services.

Bolstered unit evaluation procedures, ensured strict discipline and conducted new hire inductions.

Major accomplishments include:

Coordinated unit restoration and electronic charting documentation system upgrades.

Implemented streamlined chart documentation processes.

Initiated standardized order sets (in coordination with the Chief of Obstetrics and other staff physicians).

ADDITIONAL WORK HISTORY

Interim Director of Women Services and Relief House Supervisor 2003 2004

Twelve Oaks Hospital – Houston, Texas

Directed and steered efforts to manage a busy OR unit within Labor and delivery including 8 surgical assistants and 8 ORTS.

Scope of responsibilities included case management functions, coordinating discharges, attending Obstetrical and Pediatric section monthly

meetings, and participating in multi disciplinary committees.

Performed all duties including administering therapy, maintaining patient treatment records, and consulting with physicians.

Unit Coordinator Labor and Delivery May 1998 – Nov 1998

Twelve Oaks Hospital– Houston, Texas

Coordinated patient care & education for obstetrical patients, with an emphasis on intrapartum and ante partum, serving as a liaison between patients,

families, physicians, and other health care professionals.

Played an integral role in reporting changes in patient condition and symptoms to physicians.

Highly instrumental as relief nurse manager and mentor to new hires in the labor and delivery sections.

RN Staff Nurse – Labor and Delivery 1996 – 1998

MEMORIAL HERMANN SOUTHWEST– Houston, Texas

Tasked with the responsibility to manage patient care of obstetrical patients and provided medical care to those in need including, but not limited to

admissions, assessments, assist in procedures, patient teaching, and discharges.

Utilized assessment skills to identify changes in the patient's status and communicated observations to doctors.

Easily identified critical issues with sound knowledge of treatments and interventions.

RN Staff Nurse – Women’s Center 1992 – 1996

UTMB Galveston

Supervised and trained a staff of 10 15 nurses and provided medical assistance to obstetrical patients with regards to labor, delivery, ante partum, and

postpartum.

Seamlessly managed movements and transfers of patients, and coordinated staffing, assignments and scheduling.

Ensured compliance with all Medicare, Medicaid, and private insurance long term care regulations.

EDUCATION

Associate of Applied Science, Nursing 1982

Queen Elizabeth Hospital

Associate Degree in Midwifery, Nursing 1985

Aba General Hospital

BSN 2008

Chamberlain College of nursing

MSN

University of Cincinatti 2011

MSN, APRN, FNP BC

CERTIFICATIONS AND ACCREDITATIONS

Critical Care OB – UTMB, 1993 Critical Care Collaborative Program – Houston, 1993 Certified in inpatient Obstetrics since 1996 Perinatal

Continuing Education Program (PCEP), 2010 ACLS Certified, 1996 current NRP Certification renewed, 2010

Houston Area Collaborative Perinatal Program, 1994.FNP BC.

ORGANIZATIONAL AFFILIATIONS

AWHONN and TNA membership Member: The Honor Society of Nursing, Sigma Theta Tan International

REFERENCES AVAILABLE UPON REQUEST.

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