Manager Customer Service
Resume:
Britni Lovell Krebs
**** *. ***** ***. #****, Greenwood Village, CO 80111
***********@*****.***
EDUCATION
Bachelor of Science in Environmental Sciences Aug 2006 - May 2010
University of Arizona, Tucson AZ
. Minor in Chemistry
EXPERIENCE
Hertz Local Edition March 2012 - Present
Branch Manager
. Currently Manage three Hertz locations and an agency (all of
Aurora, CO)
. Part of the Hertz Branch Manager Focus group to help continue
the growth of Hertz, and create groundbreaking visionary goals,
and ways to achieve those goals (30/1500 Branch Managers were
chosen from around the country) (even presented to the CEO)
. Completed Fast Track program in July 2012
. An average of 80% of customers for my locations give the high (9
out of 9) rating for customer service. 70% is the Hertz
standard.
. Consistently above 90% utilization for my fleet, maximizing
profitability
. Sales calls, and presenting my business are a daily part of my
job
. Regularly above sales goals
. Developed new training procedures, and now train all new
employees for the East Denver locations
G.E.I. Consultants May 2011 - Dec 2011
Laboratory Technician
. Retained and generated accurate records/data
. Conducted EPA toxicology tests on client water samples and
reference toxicants
Party City Inc. Sept 2010 - May 2011
Floor Manager
. Administered new standards which bumped the stores customer
service percentage up to 98%
. Trained with the General Manager on interviewing potential
employees
. Coached and trained employees
. Retained clean and presentable store
. Supervised and scheduled employees
. Prepared and sent paperwork (such as product audits) to
corporate offices
. Responsible for budgeting and ordering product
. Coordinated the movement of product to the floor, on schedule
The University of Arizona Functional Genomics Core May 2009 - June
2010
University of Arizona Undergraduate Researcher (internship)
. Consistently completed laboratory duties ahead of schedule
. Analyzed raw data in Excel and transferred information to the
laboratory online network
. Worked as a team member to accomplish assigned tasks while
meeting weekly deadlines for the public DNA testing on National
Geographic's Genographic Project and Family Tree DNA samples
. Entrusted with doing PCR reactions and chemistry preparation
(expensive if failure occurs)
. Kept a clean and organized work environment
Southwest Aquatics June 2007 - Sept 2009
Saltwater Specialist / Manager
. Coached and trained employees through various processes
. Resolved complex customer issues
. Helped store owner set and achieve sales goals
. Managed the store, responsible for opening, closing, budgeting,
and other employees
. Accurately tested and made chemical adjustments for all store
aquariums on a weekly basis
Various Restaurants July 2004 - Aug 2010
Server/Hostess
. Worked as a Server/Hostess through High School and also while
pursuing my degree
. Cultivated excellent multi-tasking skills
ADDITIONAL TRAINING
. Variety of Manager Training courses from the Hertz Corporation
. CPR and First Aid Certified (August 26, 2011)
. Experienced in all Microsoft Office & Apple applications
VOLUNTEER EXPERIENCE
Soil Water and Environmental Science Club, Tucson AZ Sept 2006 -
May 2010
Elected Vice President and Treasurer for the Soil, Water, and
Environmental Science (SWES) Club
. Coordinated multiple projects for student and public
involvement
. Involved in water harvesting around the city
. Responsible to upkeep of the club website (used JavaScript)
. Organized fundraisers and managed all club financial
transactions and records
. Achieved establishment of the annual environmental cleanup
event in Cholla Bay, Sonora, Mexico
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