Customer Service Quality Assurance

Mary M. Schweitzer

P.O. Box ***

*** ******** **.

Amherst, WI 54406

Phone: 715-***-****

E-mail: **********@*******.***

PROFESSIONAL SKILLS:

Management of 100+ employee’s in the healthcare management field

10+ years of sales and marketing experience

Distinguished customer service skills, communication, and miscellaneous

administrative duties

Fluent in Microsoft Outlook, Word, Excel, MDS Healthcare Program, and Census

Building techniques

Very organized, Self-Starter, requires minimal Supervision when given a task

Strong work ethic, rarely missed work

W elcomes challenges and embraces change

PROFESSIONAL WORK EXPERIENCE:

Barista June 2012-Present

Landmark Coffee Shop Amherst, WI

January 2009 – October 2012

Nursing Home Administrator

Strawberry Lane Medical & Rehabilitation Center W isconsin Rapids, WI

Survey compliance and overall operation of a 120 bed facility

Staff management and development for 100+ employee’s

Accurately managed the financial responsibilities and quality assurance

Correlated and completed the sales and marketing goals of the facility

Managed and maintained the admission and discharge planning of residents

Effectively communicated with employee’s, residents, and families of the

residents on a regular basis

July 2003 – January 2009

Medical Records Director

Strawberry Lane Medical and Rehabilitation Center W isconsin Rapids, WI

Assisted with scheduling Physician visits for residents

Completed daily tasks of auditing medical charts, answering phones, and entered

data into medical electronic files

Pre-screened and interviewed candidates for the nursing facility

Responsible for assisting the Director of Nursing and the Nursing Administrator

with miscellaneous duties

Managed the day-to-day tasks of the facility pertaining to residents and

employee’s

EDUCATIONAL EXPERIENCE:

University of Wisconsin-Madison

Nursing Home Administration

Marian College

Bachelor of Science in Operations Management

VOLUNTEER EXPERIENCE:

Blood Donor

Hospice

Visiting with the Elderly engaging them in conversation and assisting with

tasks

Contact this candidate