Manager Software
Resume:
Peter Miqueli
Hackensack, NJ. *7601
************@*******.***
Employment:
Frontage Clinical Research Center, 241 Main Street.
Hackensack, NJ 07601
Network Administrator / Manager Help Desk
As the Network Administrator I am directly in charge of all IT
equipment, configuration, and maintenance, this also includes
the VOIP Phone System; configuration, installation, and
maintenance. I am also responsible for Camera Security Systems
and backups as well as the Alarms Systems. Another
responsibility is vendor equipment Purchasing, and Contract
Negotiation. Maintain all contracts for supply of hardware and
software, Install, configure and maintain computer hardware and
software. Validate computer systems. Create and administer user
accounts on file servers and e-mail server. Perform daily
backup of data and applications on server. Maintain routers and
switches for internet connectivity. Install, configure and
maintain firewall and VPN for internet security. Install anti-
virus software and updates. Install software updates and
patches. Trouble-shoot hardware, software, connectivity issues.
Trouble-shoot and maintain peripherals, including telephones,
fax machines, printers, copier and scanner. Security camera
system and maintain backups. Currently we are using Symantec
Backup Exec Version 12.5 and VERITAS Backup Version 9.1 to
backup our Servers. We are running Terminal Server using Thin
Clients as well as PC's, and Mac Notebooks. Lastly I do the
documentation of all current network architect and procedures
that must adhere to SOP's for Medical and Research field.
Bacchus Fresh International, 600 Sylvan Ave.
2005 - 2011
Englewood Cliffs, NJ 07632
Network Administrator / Help Desk
25 user environment I am the primary person providing network
and desktop support. Network configuration is basic 2003
Microsoft Server environment using TCPIP. Updated and installed
new patch panels, new data and voice lines. Updated switches,
routers, and installed new UPS's. Installed equipment and
updated all desktop and server hardware/software.
Responsibilities also included Printer support and maintenance,
trouble shooting network issues, Microsoft Office, and Sales /
Inventory software. Coordinated and purchased all computer
equipment, accessories and related supplies. Trained on
Telephone system AllWorx and did support, moves, changes, voice
mail setup.
1997 - 2005
Minolta Corporation, 100 Crossroads Corporate Center
Mahwah, NJ 07495 (Ramsey)
Senior System Support Engineer
Performed updates for equipment via bios upgrades from Minolta
Japan. Also installed and supported software used in
communication with Minolta copies as well as Konica copiers.
. Field and remote second tier support in Client/Server
environment, working with Vars/Resllers and System
Integrators in the field
. Troubleshooting Microsoft Servers and Novell Netware 3.x &
4.x configuration issues. Client environment were
reproduced using Win 95, Win 98, and NT workstation with
Servers in our lab.
. Worked with development teams in problem solving
strategies.
. Site visits included new installs as well as sites with
configuration difficulties.
. Managed and updated Technical Support Web Site for local
users as well as Resellers.
. Worked with department manager to create database,
procedures, and reports using Support Logical Customer
Service and Tracking Software.
Minolta Information System
Third Level Support Call Center
. Responsible for Imaging Software developed by Minolta.
. Telephone and site visit for configuration / problem
issues.
. East Coast Support as well as Latin America and Puerto
Rico.
. Also assisted the Network Administrator with Local Area
Network.
Database America Inc., Montvale, NJ. 07645
1986 - 1997
Network Administrator / Manager PC Help Desk
Created user, user groups, Security, file shares, file and
directory sharing, also created Exchange server users and
configuration. Cabling to all Networking devices, managed
company Hardware and Software Inventory. Managed 4 people
in department, assigned different responsibilities and
priorities to staff members. Supported software included
Microsoft Office, MS Word, MS Excel, Lotus 123, Norton Anti-
virus, and various others. Mainframe connectivity also
increased, 256 users connecting to 3270 controllers.
Also I implemented standard of all desktop hardware as well
as software throughout the company.
1992 - Novell Administrator education expanded received CNE
and began work with multiple servers with Novell 3.11 and
3.12. I was also responsible for all patches and anti-
virus updates. Learned
Microsoft NT 3.5 and 3.5.1, implemented backup procedure using NT
3.5.1 with 8 mm tape backup for Novell Network.
1990 - Cert. as Novell Network 3.11 Administrator.
1988 - Started PC Help Desk Department. I was responsible
for all hardware and software purchases. Installations of
PC's with connectivity to Mainframe using RS232 cabling.
OS for the PC's, at that time, included Windows 3.0 DOS 6,
5, 4 & 3.3, Word Perfect, PC Anywhere and Rcom.
1986 - Computer Operator first shift promoted to lead
operator within first year. I was the Employee of the
Month, August and November. I was responsible for
scheduling programmer's jobs and testing as well as
prioritizing daily Mainframe workflow.
William Morrow Publishing West Caldwell, NJ.
1984- 1986
Computer Operator
Second shift lead operator, duties included, backups,
printing daily invoices and other operator
responsibilities.
Skills:
. Server Operating Systems, Windows 2003 Small Business Server, Windows
XP, Vista, Windows 7, Windows 8
. Strong Analytical and problem solving skills
. Software Support, Tier 1, Tier 2, Tier 3 - Telephone and site visits
. Team Manager, assigning duties and daily objectives to staff.
. Backup / Restore procedures, documentation, and configurations for
Disaster / Recovery
. Experienced in Network Connectivity, TCP/IP configuration
. Break/Fix
. Working knowledge on Active Directory, firewalls, routers
. Performed upgrades, installation of hardware / software, drivers
. Desktop / Network troubleshooting / support
. Knowledge of VMWARE, Terminal Servers, SQL, Cloud Technologies
. Excellent communication and interpersonal skills
. VOIP Systems
Education: Bergen Community College, Paramus NJ
Introduction to UNIX Administration (2004)
ICM - 72 Eagle Rock Ave. East Hanover, NJ. 07936 (1997/98)
Administrating Microsoft Windows NT 4.0
Supporting Microsoft Windows NT 4.0 Core Technologies
Creating & Managing Web Server Using Microsoft IIS
OnTrack, Montvale, NJ.07645 (1992/93)
CNE Netware 3.x
St. Peter's College, Englewood Cliffs, NJ.
Computer Science
References available upon request.
Contact this candidate