Customer Service Medical Assistant

GRICEL ORELLANA

***** ********** **** . *****, ******* 33625

Cell 813-***-****

********@*****.***

PROFESSIONAL PROFILE

Hands-on, detail-oriented professional with the customer service skills

necessary to interface with patients, co-worker, and physicians. Familiar

with working in hospital environments. Quick to offer assistance and

encouragement. Bilingual - Fluent in Spanish.

TRANSFERABLE SKILLS

Ability to function independently, identify problems and implement

resolutions with minimal direction and guidance.

Able to multi-task and prioritize in fast-paced environments.

Organizational skills sufficient to keep records and handle confidential

information.

Strong verbal, written and interpersonal communication skills.

KEY QUALIFICATIONS

Medical Assistant (MA) . Clinical Lab Assistant . Patient Care . Allied

Healthcare . Pediatrics

CPR/BLS/AED . HIV/AIDS . First Aid . EKG/ECG . Vital Signs . Glucose . HGB

. Triage

Medical Terminology . Anatomy and Physiology . Pharmacology .

Clinical/Laboratory Procedures

Clinical Techniques . Specimen Collection and Handling . Urinalysis . Minor

Surgical Prep

HIPAA Compliance . OSHA . Blood Borne Pathogens (BBP) . Suture Removal

Injections (IM, ID, SQ) . Wound Care . Phlebotomy/Venipuncture (100+

Sticks) . Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) . Medical Office Skills . Front/Back

Office

Computer Skills . Data Entry . Typing Skills . Integrity EMR Software

ACADEMIC BACKGROUND

Ultimate Medical Academy, Tampa, FL

Medical/Clinical Lab Assistant, 2013 (GPA 3.14)

CERTIFICATIONS

Pursuing National Clinical/Medical Assistant Certification (CCMA), Expected

09/2013

Pursuing National Phlebotomy Technician Certification (CPT), Expected

09/2013

EXTERNSHIP EXPERIENCE

The Kid's Doctor, Pediatrics, Tampa, FL 2013-2013

Medical Assistant - 180 Hours

Performed direct and indirect patient care tasks under the direction and

supervision of the Registered Nurse or Physician.

Worked with pediatric and adolescent patients.

Prepared patient for exam and treatment by taking and recording vital

signs, symptoms, and recording chief complaint.

Assisted physician with exams and carried-out a variety of office-based

testing and treatments including urinalysis, CBCs, vision and hearing

tests, drew blood, and administered injections.

Collected and prepared specimens for laboratory testing.

Handled front desk duties, answered phones, scheduled and confirmed

appointments, called in prescriptions and handled patient check-out.

WORK EXPERIENCE

Tampa Auto Source Car Dealership, Inc., Tampa, FL 2010-2013

Supervisor/Customer Service

Supervised 2 employees.

Supported company commitment to quality and integrity.

Oversaw day-to-day activities to ensure customer satisfaction.

Morton Plant Hospital, Clearwater, FL 2010-2010

Environmental Services Technician I

Cleaned patient rooms, nursing stations, ancillary areas and any other

areas assigned in accordance with hospital objectives.

Worked independently with minimal supervision.

Promoted and engaged in proper safety and infection control practices.

Tampa International Airport, Tampa, FL 2004-2008

Security Officer/Customer Service

Acted to protect property by maintaining a high visibility presence to

deter illegal and inappropriate actions.

Observed for signs of crime, fire or disorder and took action and reported

any incidents to the client and emergency services as appropriate.

BPS Direct Mail, Holyday, FL 2001-2004

Mail Sorter

Accepted and checked containers of mail.

Checked items to ensure that addresses were legible and correct and that

sufficient postage had been paid or appropriate documentation was attached.

Separated items that required special handling.

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