Technical Support Management
Resume:
EDGAR IBARRA
Little Ferry, NJ 07643 E-mail:
*********@*****.***
WORK EXPERIENCE
* ****************, *** **** ****, NY
December 2008 - June 2013
Systems Administrator/Desktop Support
Participate in server installations, maintenance, upgrades and patch
configurations at client sites
Responsible for desktops, laptops, network and phone support to 20+ clients
with over 500 users onsite and remotely
Interact with customers that are primarily charter schools throughout New
York City
Create users in Active Directory and also email accounts in Exchange 2010.
Configure Outlook client programs
Work with third level support to implement and deploy web filtering
systems, scripts and group policy changes
Interface with vendors such as Dell, HP,Verizon, Brocade and Microsoft in
order to resolve technical issues
Selected by management to collaborate with field project managers from
point of initiation to complete installations;
involving scope definition, planning, executing, etc.
2 Dydacomp, Totowa, NJ September 2006 - December 2008
MOM Help Desk/Site Link Web Development Technician
Provided technical support to customers using Mail Order Management E-
commerce proprietary software
Setup, configured and upgraded Web Stores using IIS 5.0 and IIS 6.0
Worked with programmers and developers to create and test new web store
templates based on asp.net
Informed customers how to publish their MOM data to their SL Web Store
hosted by Dydacomp
Assisted developers in creating custom-work special projects for customers
using Dreamweaver
Worked with GoDaddy and Verisign to obtain SSL certificates on behalf of
Dydacomp's customers (web store owners)
Interfaced with supervisors and managers to better assist customers and
provide sales leads
3 Columbia Bank, Fairlawn, NJ
March 2005 - September 2006
Technology Operations Analyst
Provided PC technical support for 100+ users
Ran and printed end of month statements and notices
Troubleshot online banking software problems
Canon Business Solutions, New York, NY
February 2002 - March 2005
Digital Service Specialist
Provided technical support for IR 600, 5000 and 6000 copier machines
Configured copier machines on customer networks using static and DHCP IP
address
1 COMPUTER & NETWORK SKILLS
2
3 PC & Mac troubleshooting /MS Windows OS 3.1- 8 Mac OS
10.5, 10.6, 10.7 and 10.8
MS Office 2003/2007/2010 Network IP
scheme/MDF Cabling
Windows 2003-2008Server installs & deployment
AD/DNS/DHCP/VPN
Copier machines network configuration & troubleshooting
Hyper V/Virtual Box machines
Network troubleshooting/LAN segment additions
3Com NBX Phone Systems
1 Symantec Endpoint Management 11.0.x AV configuration
WAN/LAN Architectures IPhones, IPADs, Android & Blackberry
phones wireless network 3Com/H3C WAPs configurations
Initial setup and configuration of network devices:
Cisco 2500, 2600 routers Microsoft
Exchange Server 2010
H3C Wireless Controllers 3Com/Brocade
POE switches
1 CERTIFICATIONS & SKILLS
CompTIA A+ Certification
Fluent in Spanish
MCITP-Systems Administrator: Server 2008 Creative
Problem Solving
2 EDUCATION
DeVry Institute of Technology, Long Island City, New York
Bachelor of Professional Science in Computer Networking; Minor -
Management; February 2005
TCI - College of Technology, New York, NY
Associates in Networking Technology; October 2001
Contact this candidate