District Operations Manager
Resume:
Cole Di Giandomenico
Ottawa, Ontario K1S 3N1
********@*******.***
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OBJECTIVE
Seeking a position in operations or administration where my skills in day-
to-day management can be optimized.
I'm an active and self-motivated individual that can work with minimum
supervision. I take control of a situation when it's needed. I take
initiative and will see the task at hand to completion. I will always step
up to the challenge when needed. I can follow directives and be a great
team player.
Specific Strengths include:
. Strong communication skills
. Time management and problem solving
. Capacity to work under pressure
. Dexterity and precision
. Team spirit
. Persuasion and negotiation skills
. Strong Sales skills
EXPERIENCE:
Operations Manager, 2012-Present
Cloture Bel-Air, Division of Master Halco (Montreal)
Cloture Bel-Air's goal is to retake there place as the number one leader
and distributer of fencing in Quebec.
A goal that can be easily achieved with the right attitude and marketing
strategy, as of December 2012 Cloture Bel-Air was in second place in the
Quebec market we are ahead of schedule in retaking the number one spot.
Cloture Bel-Air projected that we would retake are place at the number one
spot by the end of 2015, but with such a great start to 2013 withy a
preseason orders of more then 5million we are ahead of the competition and
project to take are place as number one by the end of 2013.
Responsibilities include:
Driving operational improvements, maximizing the value of the asset base
while ensuring a tight control on operational costs. Responsible for
monitoring and continually improving standards of performance and quality
within the operation
. Manage annual sales of 12.4million
. Decreased annual expenses by 12%
. Operations Manager for 2 Distribution Centers in Montreal and Quebec
. Managing a team of approximately 40 employees in a busy work
environment.
. Negotiating contracts, ensuring that they balance value and risk.
. Establish and implement departmental policies, goals, objectives, and
procedures.
. Creating, managing and analyzing performance data and other
information.
. Ensuring that capacity and capability are continually planned.
. Encouraging, identifying and developing best practice strategy.
. Ensuring compliance to all Health & Safety goals & objectives.
. Producing Operations manuals which define how the business is to be
run.
. Working closely with the Facilities Manager and Sales Manager.
. Inventory Control
. Transportation Planning and Logistics
. Warehousing and Distribution
. Recruiting, Training, and Staff Management
. Client and Vendor Relations/Sales
. Product Tracking Systems
(Business Operations)
District Manager, 2007 - 2012
Les Nettoyeur Daoust Forget (Montreal-Ottawa)
Les Nettoyeur Daoust Forget is the biggest leader in the dry-cleaning
industry in all of Canada with over a 174 location in Quebec and Ontario
there goal is to become the first dry-cleaning company to do it all. They
don't just want to clean your clothes; they want to clean your carpets,
your windows, your cars and even your house.
Responsibilities include:
. Managed sales from 750k to 1.6million
. Managing and Over seeing the day-today operations of 15 locations
. Managing a staff of 110+ employees
. Decreased annul expenses in the first year by 8% and by year five
decreased them by 15%
. Setting the goals and targets of the individuals and stores,
. Interviewing and hiring of new staff. Provide training and development
sessions to the staff.
. Plan the strategies and policies for the increase of the sales.
. Opening of new stores and initialization of the set-up of the stores.
. Cost control and inventory control.
. Support and advise the management on customer services, loss
prevention, functions and communications.
. Analyze the strategies and policies of the competitors to better
understand different marketing and advertising approaches.
. Overseeing the property management, maintenance, leasing agreements
and construction of all fifteen locations.
. Assisting with the annual budget and capital projects.
. Scheduling of preventative maintenance program, and mechanical repairs.
. Completed repairs to all health and safety issues and keeping up to
code on all issues.
. Overseeing and assisting contractor with building renovation.
. Ensuring that all company policies and procedures were being met and
followed at all times.
General Manager, 2006 to 2007
Pasta Tutti Giorni (Blainville Qc. and Vaudreuil-Dorion)
Responsibilities include:
. Increased revenue by more than 35% within the first year
. Managing the day-today operations of 2 restaurants
. Managing a staff of 65+ employees
. Managed total restaurant operations in areas of staff management,
customer relations, vendor relations, budgets, inventory control, and
purchasing of food, beverages and small wares.
. Managed the overall performance of food service facility and kitchen
operations.
. Directed the recruitment, interviewing, hiring, training, motivation and
evaluation of crews.
. Oversaw the quality of recipes, service standards, and sanitation
practices.
. Controlled fiscal aspects of business operations and met financial goals.
. Coordinated work schedules, ordered food and supplies, and developed
restaurant team.
. Supervised the preventative maintenance and upkeep of equipment,
facility, and grounds.
. Ensured a safe workplace and pleasant customer service experience.
. Prepare and track sales budgets, consistently meeting are weekly sales
targets.
. Hold P&L accountability; manage sales analysis, forecasting, and
reporting activities.
. Attract, retain, and promote new business through proactive community
service efforts
. Ensure the integrity of restaurant operations through excellence in
customer relations.
Warehouse Supervisor, 2005 to 2006
Leon's Furniture (Dorval)
Responsibilities included:
. Coordinate all phases of shipping/receiving, purchasing, storage,
maintenance, inventory control.
. Develop strategic approaches and creative solutions to cost effectively
ship product.
. Proven track record for strong leadership qualities over a period of 8
years.
. Interact well with staff members; resolve problematic situations in a
diplomatic manner
. Promoted from warehouse clerk to warehouse supervisor within the first
three months of work.
. Supervised a full-service department of 20 staff members encompassing
Shipping & Receiving, Production, Assembly, Pickers and Packers;
monitored production equipment operations.
. Interviewed, hired, trained and dismissed personnel; performed
evaluations and decided on salary increases and promotions; Reprimanded
by enforcing policy as necessary
COMPUTERS SKILLS: Microsoft Excel, Microsoft PowerPoint, Microsoft Word,
Spreadsheet.
LANGUAGES: English and French (Written and Spoken)
CIVIC /VOLUNTEER EXPERIENCE:
. Participated in various programs at St. Thomas a Becket Church;
. Participated in the Terry Fox Run for the past 5 years.
EDUCATION: Beaconsfield High School, High School leaving certificate
TRAVEL/ RELOCATION: Able and Willing.
REFERENCES available upon request.
Contact this candidate