Customer Service Management

Jaleesa R. Murray

Professional summary

Enthusiastic, resourceful graduate with an academic and professional background in business, project management, and customer

service. Ability to establish priorities and meet challenges head-on. Strong project management knowledge and skills.

skills

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Critical thinking Excellent communication skills

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Project planning Well organized

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Attention to detail Outstanding interpersonal skills

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Meeting minutes PowerPoint knowledge

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Team building Microsoft Office proficiency

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Filing and data archiving Quick learner

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Executive presentation development Verbal communication skills

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Report development Team leadership skills

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Computer proficient Creative thinker

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Organizational skills Strong quality management skills

• Problem solving and analytical skills

Work experience

Environmental Health & Safety Coordinator October 5, 2011 – Present

LabCorp, RTP, NC

• Assist in the development of specialized education and training materials.

• Conduct orientation for new employees on the environmental health and safety program

• Oversee over 800 employees training within the Research Triangle Park Region

• Analyze and enter safety, hazardous, and bio-hazard waste information in Access & Excel

• Responsible for the overall administration, such as filing, data entry, faxing, mailing, and organization for the environmental,

health, and safety program

Sales Associate September 2007 – January 2011

American Eagle Outfitters, Goldsboro, NC

• Met daily goals given to by supervisor.

• Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and

acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Maintained an awareness of all promotions and advertisements.

• Assisted in floor moves, merchandising, display maintenance, and housekeeping.

• Assisted in ringing up sales at registers and bagging merchandise.

Marketing Intern May 2009 – July 2009

Self-Help Credit Union, Wilmington, NC

• Performed general clerical duties such as: photocopying, faxing, mailing, and filing.

• Oversaw all aspects of general office coordination

• Evaluated and copied business proposals to make sure all of the needed information were written.

• Created effective messaging using language, graphics and marketing collateral

• Assisted in market research

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• education

North Carolina Wesleyan College – Rocky Mount, NC 2010

B.S. Degree in Business Administration & Computer Information Systems

Coursework in Economics, HTML format, Visual Basics, Accounting, Database Projects, Research Analysis, Microsoft Project, Written

Case Analysis, Product and Brand Marketing Strategies

Strayer University – Raleigh, NC 2012

Masters of Business Administration concentration in Project Management

Organizational Behavior, Financial Accounting, Financial Management, Marketing Management, Qualitative Methods, Risk Management,

Strategic Management

Strayer University – Raleigh, NC 2012

Graduate Certification in Acquisitions

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