Project Manager Management

CHANDRA HARTMAN

Tel# 909-***-****(H) 714-***-****(C)

Email: ab3zes@r.postjobfree.com

Objective: Seeking senior system analyst or project management position

Core Expertise:

Project Management, Estimation & Budgeting,Client Coordination,Product

Delivery, Risk Management, Strategic Planning

Education:

. Masters in Applied Sciences

. Masters in Environmental Sciences

. Certification in Project Management

Areas of Expertise: SAP Enterprise Asset Management (PM, SCM, MM, EWM, EHS)

Excellent knowledge of Environmental sciences related to US EPA

regulations, OSHA, NIOSH, HAZMAT, Water and Air pollution, etc.

Summary: 20 YEARS of experience in Project management, Client/server, Web

testing, and supporting client/server applications in Utility, Healthcare,

Financial, Mortgage and Insurance industries.

. Assisted with enterprise implementation of various SAP modules, PM,

SCM, EHS, Extended warehouse Mgmt.

. Strong experience in configuration, implementation and support of SAP

PM /SCM Module

. Strong understanding of both functional capabilities and configuration

in EHS (Environmental Health and Safety Module)

. Worked on different phases of implementation from business requirement

collection, project analysis, process design, blue prints,

configuration, prototype, data loads, unit testing, integration

testing, and production support.

. Experienced in several ERP implementations and Customer management.

. Creating and updating of Master Data for SAP PM for Technical

Objects/Task lists/Maintenance plan, Service Notifications etc.

. Hands on experience in Scheduling of Preventive Maintenance orders,

creation of Notifications, and Work order for SAP PM

. Hands on experience in configuration of Fleet Management solution for

PM module

. Expert experience in creation of various types of FLOCs, Work centers

and Task lists, Measuring points and Counters, Warranties and Master

data loading through Winshuttle and experience in Upgrade Projects

from R/3 4.7 to ECC 5.0/ECC 6.0 (HRSP)

. Expert experience in creation of documentation for PM Module and also

had good experience in creating training material for end users.

. Experience in Creation of Unit testing, Integration testing and

Performance acceptance tests.

Project Management Skills & Lead multiple projects simultaneously

. Comprehensive understanding of System Development Life Cycle (SDLC)

and Project Management Life Cycle (PMLC).

. Excellent Working Knowledge of Six Sigma, other process improvement

techniques and change management procedures

PROFESSIONAL EXPERIENCE

Southern California Edison, CA June'2008 to Present

June 2008- Present

Systems Analyst/Project Manager - Enterprise Asset Management

. Supporting the CCI - Application Enterprise organization responsible

for maintaining and improving technical objects associated with work

management process for the Transmission and Distribution Business Unit

(TDBU), Information Technology, and Operations Support (Real

Properties and Transportation Services).

. Consulting with internal client

. Define system requirements, designing and prototyping, testing,

training, defining support procedures, and implementing practical

solutions

. Coordinating and tracking implementation of technical solutions that

ensure business continuity

. Work collaboratively with both process and technical team members to

identify, plan, prioritize, and coordinate production break-fix issues

and minor system improvements;

. Responsible for analysis of work, configuration of master data,

creating transports for Plant Maintenance In SAP.

. Responsible and involved in several implementations involving legacy

to SAP migration

. Report transactional activities, problem resolution, and disposition

of errors

. Work across relevant areas, develop the business and services to

enhance customer satisfaction and productivity, manage risks and

safety appropriately, develop and execute business plans, manage

information, and provide exceptional service to internal and external

customers.

. Perform review and analysis of functional and technical documentation,

review of test plans and test results

. Monitor batch jobs within the portfolio and identify potential

issues and/or improvements documenting and analyze overall portfolio

performance

. Create new Business Requirement Documentation to capture the

requirements from Business

. Interact with Business and consult with the Business on their project

requirements

. Create Functional Specifications (FDS) and modify FDS with respect to

Business requirements.

. Develop and update Winshuttle Scripts to update Master Data or SHDB

. Assist in development of Extended Warehouse Management.

. Develop mockup applications for new requirements using i-Rise tool

. Responsible for data integrity related to Fleet and Telecom assets

. Involved in all aspects of Project Preparation, Business Blueprint,

Realization, Final Preparation, Go Live & Support.

. Research, design, and develop technical solutions with various systems

software to support business needs focusing mainly on Enterprise Asset

Management and the integration with legacy and bolt-on

. Configure Work center, Object codes, Damage codes, for Notifications

and configure various types of Work Orders

. Make recommendations to project manager, management, or Senior

Management upon completion of reviews; conducting research, finding

answers, analyzing varied and complex data, draw conclusions and

develops solutions to problems and is held accountable for the

accuracy and integrity of findings and/or recommendations.

. Managed projects related to SAP PM module-specific implementation

projects integrating with Supply chain modules .

. Conducted meetings & workshops to gather business requirements.

. Act as a super user for work order processes. Help clients to manage

and create batch job for work order processing

. SAP Master data administration thus ensuring data integrity and

security

. Responsible for Testing and oversee testing activities.

. Test EHS module for spills and design forms for Capture, investigate

safety incidents and near misses

. Develop Master Data for Environmental Compliance activities

Environment: SAP NetWeaver 720,(ECC), Winshuttle 10.1, I-rise, MS Access,

Visio 2010, Microsoft Project 2010, Project Portfolio Management (PPM),

Logistics (Plant Maintenance -PM), Supply Chain (SCM), SnagIT, Design

Manager, Click Scheduler, SOLMAN, HP Quality Center, HP Service Manager,

Winshuttle, LSMW, SHDB

CallSource, Burbank, CA Jan'2008 to

June'2008

Systems Analyst

Callsource is an industry leader in call tracking and performance analysis.

They provide innovative solutions and services that enable companies to

increase marketing effectiveness, capture more sales opportunities and

improve customer service.

Responsibilities include:

. Define Test schedules and activities

. Design test plans and test cases

. Perform Cross- Browser testing

. Interface with project managers and developers.

. Overall responsible for testing all production software applications

for call tracking/data analytics

. Work with product management and developers to understand requirements

and development issues

. Write test plans, and procedures from requirements and executing test

procedures to meet desired test coverage goals and perform cross

browser testing.

. Overall responsible for defining quality matrix to the organization.

. Work to minimize risk by identifying, communicating and escalating

issues appropriately to management and manage the workflow of issues

and defects.

. Perform XML testing

Environment: Oracle 10 g, Asterisk, BEA Weblogic, JBOSS, Perforce,

Bugzilla 3.0.2, Oracle Enterprise Manager, IE, Firefox, Salesforce (CRM),

Watij, IE 7.0, FireFox

Connect3 Systems, Cerritos, CA October'06 to

November'07

Systems Analyst/Project Manager.

Responsibilities include:

. Gather Requirements by conducting user interviews & JAD sessions.

. Design/Prototype Solutions and Create Functional Specs

. Articulate and create user interface requirement documents for use by

internal and external stakeholders ( consultants, sales, development

teams)

. Conduct usability studies by creating prototypes and modify user

interface

. Maintain log of change management and work closely with QA

. Work closely with Sales & Marketing teams and develop user

documentation etc.

. Running SQL queries & stored procedures to manage data for both SQL

Server and Oracle Databases Create data structures, data models, and

Schema Diagrams

. Work with other internal company DBAs to developed strategy of

transferring data from the SQL Server DB to the another SQL Server DB.

. Conducting analysis (including Workflow, Feasibility, Cost/Benefit,

Trend and Cause-and-Effect Analysis

. Create and design reports using Crystal Reports

. Compare Databases and Synchronizing Databases using RedGate SQL

Compare Tool

. Updating the SQL Scripts using SQL Server Enterprise Manager

Environment :Oracle SQL Developer 1.0.0.15, .NET, C++, Microsoft SQL

Server 2000, Red Gate SQL Compare 5 version 5.2.0.32, Promotion Manager,

Windows XP, JAVA, TestTrack Pro 7.5.2 for windows (Seapine Software),

Rational Clear Quest 2003.06.13.402.000, Rational Robot 2003.06.13.402.000

(for Automation), Sharepoint, QuarkXpress, Adobe Indesign., Camtasia Studio

3, QUEST Toad Data Modeler 2.25, SnagIT 8, Visio, Power Point., Macromedia

Dreamweaver, AccessVia,(for Sign outputs), i-Flyer., Crystal ReportsXI

Client: Alliance Imaging, Anaheim, CA May'06 to

September '06

Sr. Consultant, Quality Assurance/Business Analyst for Contracts

Management.

Responsibilities:

. Created and managed business requirement packages including use cases,

process maps, stakeholder analysis, and abstract mock-ups of reports,

screens, GUIs and storyboards.

. Developed business requirements for custom built (coded) systems.

. Create Test plans, Test cases and matrix

. Created and designed crystal reports

. Create business rules and write user manuals

. Coordinate with User Acceptance Testing

. Perform Backend validations on the old and new database structures

. Validate the data for both Transactional and Memo fields in the UI

. Interface with the Development,Project management team and the

Business users

. Reporting to the management about the project status and analysis

. Test production related issues and apply defect management methodology

Environment: Windows XP, .NET Framework 2.0, C#, .NET NUKE, SQL Server

2000, Testlog 2.1 (testcase repository), mantis 0.19.0 (defect tracking),

SAP CRM, Great Plains, UML, Lombardi, Crystal Reports9

Client: Pacific Life, Newport Beach, CA. May' 05 to

April 06

Business Analyst for Multi-life Tracking and Workflow Project

Roles and Responsibilities:

. Gather business Requirements including definition of workflow steps

. Create Functional Specs using Department Templates

. Write user manuals

. Proactively initiated, developed, and maintained effective working

relationships with team members.

. Assisted in enforcement of project deadlines and schedules.

. Creating Business Rules.

. Work with team to design solution for each workflow

. Create user id's for both Development and Testing environments for

security groups in Active Directory structure based on roles and

access.

. Design the Test Matrix, Test approach and Test cases.

. Manage Installation procedures

. Interface effectively within organization and work with Customers

(Business Subject Matter Experts -SME's)

Environment: Windows XP, Visio, Visual Studio .Net, SQL Server 2005,

DART(Defect and Release tracker),T-SQL, Analysis Services, Reporting

Services, Crystal Reports XI, Share Point. RUP Methodology, Informatica, MS

Project., Excel, Crystal Reports 9, FileNET P8

Client: New Century Mortgage Corp, Irvine, CA. March'05 to

April '05

Business Analyst for Legal Automation project

Role and Responsibilities:

. Reviewed Business Requirements Document and designed test cases as per

BRD.

. Administered and Configured Law tool administrative functions and

created users in Law tool for Law Base with user privileges

/security level permissions and tested as per BRD.

. Integrated Law Base with Humming Bird Document Management system and

tested passing on same security level for document storage/retrieving.

. Designed and executed test cases for integration testing of Law

Base/MS outlook, Humming Bird-DM/MS office, Law Base/Humming Bird-DM,

Law Base/Data Warehouse, Law Base/Hot Docs, Law Base/Rave reports

through Citrix metaframe access.

. Documented, followed up on defects in defects tracker and communicated

with project configurator and manager.

. Participated in project team meetings for status update and Bug scrub.

Environment: Citrix-Metaframe, Windows 2000 professional, IE 6.0 SQL Server

2000, Extra View, Law Base, Law tool, Humming Bird-DM, MS office, Hot Docs,

Rave, Visio.

Client: Argent Mortgage Company, Irvine, CA Sept '04- February

'05

Integration Manager

Responsibilities:

. Responsible for interviewing and making hiring decisions for qualified

QA candidates.

. Requirements Gathering and story boarding

. Conduct JAD sessions

. Create Use cases, and use case diagrams.

. Train and mentor newly hired QA engineers in the area of testing best

practices and methodologies.

. Ensure the project teams are staffed with appropriate QA resources.

. Develop, execute and maintain test plans for the company web site

releases.

. Develop and author charter documents to avail Offshore-testing

services from Bangalore, India.

. Responsible for code promotion from Dev. to the Integration testing

environment.

. Support the code rollout efforts to production environment.

. Perform backend database validations using query tools.

Environment: EMPOWER, Calyx point, Loan Genius system, RUP, BEA Web Logic

8.1.1 J2EE, XML, UML, Delphi7.0, Test Director 8.0, Oracle 8i, PVCS VM,

PVCS Tracker, SQL Plus, PL-SQL Developer, Sharepoint, Visio, UML, Crystal

Reports 9

Client: FileNET Professional Services, Costa Mesa, CA March '04-

August'04

Business Analyst

Responsibilities:

. Gather Requirements

. Develop Use cases and Business Rules

. Create Functional specifications document

. Create Mockup screen and story boarding

. Facilitate JAD sessions.

. Involved in the design and implementation of business process

management solutions, process design (including scenario design, flow

mapping)

. Function as integrator between business needs and technology

solutions.

. Review, analyze technical and functional specifications to identify

and define test requirements to set up QA environment for customers

namely J.P.Morgan Chase-for processing loans through correspondent

process.

. Participated in full-life cycle Enterprise Application Integration

(EAI) implementation for the customer (starting from scoping and

planning requirements, through design, development, testing, through

go live).

. Work on requirements definition and elicitation techniques including

use case modeling and joint application development (JAD)

. Coordinated testing scenarios with the project members, identify and

execute manual and load Environment:

FileNET P8 2.0.1, JSP/JAVA, BEA Web Logic 8.1.1, UNIX, Web Sphere 5.1, Sun

Java SDK 1.4.1_02, SQL Server 2000, Oracle, XML, Microsoft IE 6.0,Web Load

6.02(RadView Software Inc), VMWare 4.0, Source Off Site (bug tracking) VM,

Test Track Pro 6.1.5(Seapine Software), FTP Voyager 11.1, UML, Visio.

Client: Washington Mutual Bank.

Vernon Hills, IL April 03- February 04

Responsibilities:

. Requirement Gathering and Use case document

. Created test plans and test cases using Test Director 7.6

. Data validation done using Toad for SQL queries.

. Interfacing with test personnel at all organizational levels by

supporting (organizing, administering, and reporting) the team

activities.

. Developing, scheduling and executing "hands-on" test activities by

developing test plans, test procedures, defect reporting (bug

logging/tracking) and resolution.

. Providing lessons learned and testing instructions to project

management.

. Providing interim test updates for management decision.

Environment: FileNET Panagon eProcess work flow, Panagon Web services,

TestDirector 7.6, WinRunner 7.5, Toad (Quest Software for Oracle

Application) 7.4.01, PVCS Tracker (bug tracking), SeeBeyond (EAI), Alltel &

ALSS (Mainframe applications), Sharepoint Portal Services, Crystal Reports.

Client: PacifiCare Health Systems, (United Health Care) Cypress, CA

October 99- March 03

Business Analyst

Responsibilities:

. Responsible for interfacing with project managers, end-users and

developers to gather and communicate system requirements and set up

testing environments.

. Created Functional specifications

. Created reports using Crystal Reports

. Assigned tasks and responsibilities to testers during System testing,

Regression testing, Integration testing and planned the UAT.

. Analyzed the system requirements and developed detailed test plan for

System Testing using Test Director 7.0 to incorporate all aspects of

the testing process i.e. requirements management, planning,

scheduling, running tests, defect tracking and project status

analysis.

. Defect Management was done using Test Director 7.0, which essentially

helps manager/team lead

. Trained the users and provided knowledge transfer and training during

HIPAA application deployment.

. Test EDI Components for HIPAA Compliance ANSI X12 276/277 (Health Care

Claim Status), 834(Benefit Enrollment), 837 (Health Care Claims), 835

(Health care claim payment) etc.

Environment: FileNET Panagon IDM Desktop 3.0, Panagon IDM Web Services

3.0, EDI ANSI X12 (4010) version, Test Director 7.0, Oracle 8i, Windows NT,

95, 2K, XP, SQL Server 7.0, SQL Server 2000, VAX, Microsoft VISIO, VITRIA,

NICE, RIMS, ILIAD, HCFA 1500, UB92., Visio, Crystal Reports 8.0

April 1991- Sept 1999 (Available on request)

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