Customer Service Maintenance

WYNTON RAYMOND

**** **** ********* ****, ******, NC 28110

ab3yy2@r.postjobfree.com

Cell 704-***-****

A self-motivated individual with extensive experience in production and maintenance,

offering a proven track record of success in coordinating projects and operational

strategies, ability to develop innovative, pro-active solutions to complex problems, recruit

and train staff members, possess excellent communication and organizational skills,

proficient in cultivating lasting relationships and customer rapport. Ability to control

costs to maximize profits and minimize downtime. Diplomatic and effective in

negotiation, detail oriented and committed to cooperative teamwork and adhering to

company policy.

EXPERIENCE

Production Operations Maintenance Technician 04/09/2012- present Darnel Inc.

Providing daily maintenance repair service for production and facility in a fast pace operation.

Daily task consist of Electrical, Mechanical, Hydraulic and Pnematic repair,machine setup,

analysis and programming. Administator of PM system and Inventory control using people

soft format.

IT and Maintenance support technician (contractor) 05/10-07/11 Field Nation

Inc.

• Field and help desk tech support. Routing, switching and end user support by

phone and POS. Install hardware and program software peripherals, while

utilizing professional customer service and problem solving skills throughput to

escalation process. Installation and diagnostic repair of various commercial,

industrial, manufacturing equipment. PBX, Printers, Scanners, Data Cable run

• A sound knowledge of computers, modems, routers, wireless and satellite

installation. Working knowledge of DOS, & Windows with Linux exposure.

Maintenance support Technician 01/ 08-04/10 Kellogg’s Snacks Bakery

Charlotte, NC

• Performed diagnostic duties using electrical and mechanical skills and/or test

equipment. Performed of scheduled repairs

• Repaired/replaced, baggers, ovens, mixers, boilers, adhesive machines, shrink

raps, freezers, AC & DC drive motors, exhaust fans etc. programmed and /or

manipulated PLC’s VFD’s relays and diverters .Created work orders and input

daily logs into computer SAP system. Also wrote procedures and guidelines for

department.

• Performed Welding fabrication & HVAC as needed

Production Machine Setup/Repair Tech, 03/04 -01/08 Tyco Electronics

Fort Mill, SC

• Operate, repair & Setup various equipment/machinery; i.e. Extruders, CNC,

Grinders,

• Perform daily preventive maintenance on specified machines or automated

equipment

• Using an Oracle base program to document daily logs and Create work orders

• Maintain up to date knowledge of automation machinery and safety procedures

Maintenance/Production Supervisor, 10/99 -10/03 Alcoa Engineered

Products Lafayette, IN

• Managed daily operations of Planner/Supervisor in maintenance & production

Supervise 60+ skilled and unskilled labor employees in fast pace production facility

which entails instructing, assigning and reviewing work performance issues, employee

problems, and adhering to company policy on discipline actions

Production Supervisor/ 11/03-03/04 Navistar International Indianapolis IN.

Provided daily production management on an assembly line. facilitated employee

relations and schedulling. Managed production curve and collaborated with other

managers and maintenence to help emprove operations throughput.

Schedule material handling; process orders; perform safety audits

• Oversee quality control inspections to ensure accuracy of quality

• Managed several departments i.e. Heat treat, Molding, CNC & Maintenance

• Strategically collaborate with customers/suppliers to promote product awareness

• Used MS Spreadsheet to create work orders & plan reliability performances

EDUCATION and CERTIFICATIONS:

University of Phoenix, (Attending) BS Degree – Organizational Management

Advanced manufacturing/Mecha Tronics, Vocational Training Cert. SPCC. 2011

Canterbury University, BS Information Technology

Project Management training Wakefield INT College, Certificate, 1999 Atlanta School of

Supervisors and Managers, Certificate, 1998 Atlanta Area Tech

Allen Bradley School of Program Logic Controls, Certification, 1994/1996

Gwinnett Technical School, Electro/Mechanical skills Certification, 1994/1995

Berge Group of Dealership, Sales Training/Certification, 1994

Phelps School of Business, AS Business Management 1991-1993

Silver Career Readiness Certificates SPCC fall 2010

Building Trades, Planning Assessment, Advanced Manufacturing, Computer A+ repair

SOFTWARE: Microsoft Word, Excel, PowerPoint, PageMaker, Outlook, Internet,

Publisher.

OTHER SKILLS: CMMS, Maximo, MMT2, MP2, MP5, Oracle ProTL, PLC2,

PLC5, APICS, SAP, RS logics 500 Lean Manufacturing, TPS, 5s, APICS and People soft

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