Manager Customer Service

KIMBERLEY L. CLAYTON

**** ******** ******* ***** ********* NV 89052 • 973-***-**** • **********@*****.***

Accomplished Self-Storage Executive with Demonstrated Ability to Deliver Mission-Critical Results

Key Competencies & Expertise

• Revenue and Market Expansion

• Budget Development & Control

• Team Building & Leadership

• Marketing Management

• Strategic Planning

• Process Improvement

•

Professional Experience

Core Accomplishments

• Facilitated expansion and growth of a five store portfolio with revenues under six million to a portfolio of nineteen

stores with annual revenues of over sixteen million dollars with commensurate growth in net earnings

• Opened seven storage facilities by leading construction, acquisition, operation and marketing teams

• Acquired direct management of seven self-storage facilities

• Orchestrated the turnaround of the company’s poorest- performing region by developing and executing a solid business

plan and creating a market leadership position through building brand recognition of “Tereke”. The increase in

occupancy resulted in a 65% increase in revenue year over year.

Professional Experience

CBRE ASSET SERVICES/HAMPSHIRE COMPANIES 2008-2012

Director of Hampshire Self Storage (formerly Raia Self Storage), 2008-2012

Successfully operating the self-storage division for Hampshire Companies, a Real Estate company; by executing the

business strategy, effective sales and marketing initiatives and outperforming the competition by delivering “Best in

Class” customer service

• Full management and P&L responsibility for nineteen storage facilities in NY, NJ and Puerto Rico (delivering

over sixteen million in annual revenue)

• Direct all marketing and e-business activities

• Human resource liaison with parent company

• Guide owners, management companies and executive teams

• Lead acquisition teams

• Oversee third-party management for properties in Virginia and St. Croix

RAIA PROPERTIES

Regional Manager – Raia Self Storage (1997-2008)

Promoted to manage multiple storage facilities

• Successfully leased-up and operated five storage facilities

• Defined strategy, business and marketing plans for each property

• Recruited, hired and developed the entire self-storage team

• Managed budget process and P&L’s delivering over 4 million in revenues

• Fueled growth and development of store managers and district managers

KIMBERLEY L. CLAYTON

Page 2

Manager- Raia Self Storage (1997-1999)

Hired to open and lease-up the first storage facility for Raia Properties, a real estate company

• Guided ownership in unit mix, building and site plan layout, marketing plans and daily operations

• Successfully set up the entire business from scratch

• Developed strategies and marketing plans including pre-leasing

• Exceeded lease-up and revenue projections therefore allowing the expansion of the building to include a

second phase

• Started up U-Haul dealership within the company

• Led the conversion process from a warehouse, to opening a second storage facility

SHURGARD STORAGE 1995-1997

Manager/Team Leader

• Exceeded revenue goals through rate management

• Increased overall occupancy

• Executed marketing strategies

• Provided training and leadership to peers and subordinates

• Led auction processes

Affiliations and Activities

Member of and former trustee for NJSSA, NYSSA and SSA

Active in local Chambers of Commerce

Volunteer Newark Renaissance Center

Education

90 Hours Nevada Real Estate

Essex Community College - Baltimore, Maryland

General Studies

Leadership and Management Training-Various Courses

Sales Training- Various Courses

Contact this candidate