Customer Service Sales

Shanta Williams

**** ********* **.

Gary, IN ****4

Phone: 773-***-****

*********@*****.***

CAREER OBJECTIVE

To obtain a challenging position as a medical assistant with a progressive,

modern medical facility.

EDUCATION

Brown Mackie College Merrillville, IN

Certificate: Graduation: August 2013

Medical Assisting, GPA: 3.45/4.0

EMPLOYMENT SKILLS

. Proficient in Microsoft Office Programs

. Management skills

. Sorted inventory

. Excellent telephone etiquette

. Experienced with customer service

. Data entry

. Reception

. Made change

. Proven ability to multitask

EDUCATIONAL COURSE HISTORY

. Clinical Procedures I and II

. Medical Terminology

. Anatomy & Physiology I and II

. Phlebotomy and Hematology

. Pharmacy I

. Medical Administrative Practices

. Word Processing I

. Urinalysis and Microbiology

WORK EXPERIENCE

Best Buy Chicago, IL

Customer-Specialist/Sales Lead 2009-2012

. Greeted customers and efficiently processed transactions within a busy

fast-paced retail environment

. Developed and managed new customer accounts

. Organized computer displays to increase sales volume

. Maintained records of monthly sales and ensured monthly targets were

reached

. Conducted sales of computers and accessories to perspective customers

. Handled customer inbound calls

. Trained new employees

Best Buy Chicago, IL

Cashier 2007-2009

. Provided customer service within a specialized retail store

. Responsible for cash drawer

. Handled money and made change

. Maintained store frontage

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