Quality Assurance Sales

Candace Hiatt

**** ****** **, ********, ** ***** 708-***-**** ***********@******.***

Summary of Qualifications

Business/Project Management: Organized professional with the exceptional

follow-

through abilities and detail orientation; oversee projects from concept to

successful completion.

Effectively prioritize a broad range of responsibilities to consistently

meet tight deadlines.

Leadership/Team building: Combine strong analysis, planning, organization,

with

effective problem-resolution and relationship-management skills. Recognized

as a resource person

and a problem solver.

Communication/Interpersonal Skills: Highly articulate and effective

communicator.

Possess strong interpersonal skills; works effectively with individuals on

all levels. Respect cultural differences in business practices. Listen

attentively, assess situations, question assumptions, and propose well-

considered solutions.

Analytical Skills: Review, audit and evaluate statistical data and drive

performance improvements.

Flexible & Adaptable: Assimilate quickly in transitions, switching roles as

needed to maintain productivity. Embrace new concepts and methods.

EXPERIENCE

Apex Systems

Capital One, Richmond, VA

June 2011 - Present

Business Systems Analyst (Contract Position)

Supporting internal data compliance audit efforts within an Agile

environment, by remediating confidential and critical system data, as well

as identifying the appropriate system access levels associated.

Participating in the design of the audit project completion strategy and

working collaboratively with other assigned audit personnel and key members

of management to achieve team objectives.

Kforce Professional Staffing

JPMorgan Chase, Chicago, IL

October 2011 - May 2013

Business Process Analyst/Lead Technical Writer (Contract Position)

Lead Documentation Specialist responsible for the design, implementation

and management of

Electronic Document Process Repository. Manages documentation projects from

the analysis and design phases through production and delivery. Captures

and organizes detailed information necessary to develop the procedures for

manual and systematic processes from Subject Matter Experts; while also

providing documentation consulting to a variety of internal clients and

partners. Researches, writes, edits and proofreads technical data for use

in documents or sections of documents such as manuals, procedures and

specifications.Ensures technical documentation is accurate, complete, meets

editorial specifications and adheres to corporate standards for quality,

graphics, coverage, format, and style. Establishes style guidelines and

standards for documentation repository. Actively acquiring subject

knowledge by interviewing subject matter experts, observing performance of

production methods, referring to technical specifications, Visio process

diagrams, and trade journals.

Johnson & Johnson October 2005 -

September 2011

Global Pharmaceutical Supply Group, Titusville, NJ

Associate Technical Writer, Quality Assurance

Scientific writer of technical annual stability reports as part of Food &

Drug Administration submissions and Annual Product Reviews for Regulatory

Affairs and quality operating sites for both marketed and developmental

stability reports. Met 100% of both internal and FDA required deadlines and

department schedules. Ensured that all stability data is properly

documented and submitted to both CMC sections of the FDA annual report and

Quality annual product reviews (APRs) in order to make certain

departmental/company compliance with requirements. Created,

product transfer procedures. Monitored, organized, audited and evaluated

information retrieved from the LIMS (E-Lab) system as well as various

departments; from the raw data created into the development of accurate

workflow reports, protocols, change controls and annual reports. Created

and managed change controls and laboratory events using the Trackwise

application. Developed materials and provided training to new employees in

the customer care call center.

Kelly Services

Global Pharmaceutical Supply Group, Titusville, NJ September

2004 - October 2005

Documentation Coordinator

Created data tables by interpreting the protocol and product

specifications. Managed specified controlled data tables using an

electronic document management system. Created, edited, and formatted text

and tables utilizing advanced document processing capabilities and other

software applications as required to produce Marketed Stability Reports and

Annual Product Reports for Regulatory submissions.

Hilton Hotels Corporation

Hilton East Brunswick, East Brunswick, NJ February 2004 -

September 2004

Sales Coordinator

Assisted the Director of Sales administratively with monthly reporting of

departmental financial expenses, advertising development, and public

relations as well as correspondence on behalf of the General Manager.

Hilton New York, New York, NY August 2002 -

February 2004

Assistant to the Vice President of Sales & Marketing, Northeast Region

Coordinated advertising, marketing and public relations programs and

promotions for Hilton and

And Doubletree brand hotels - consisting of 24 properties - in the

Northeast region of the

United States.

EDUCATION

PhD, International Psychology- Organizational Leadership, Expected

Graduation May 2014,

The Chicago School of Professional Psychology, Chicago, IL

Masters of Business Administration-Global Perspective, May 2011, Arcadia

University, Glenside, PA

Bachelor of Liberal Arts, May 2002, The College of New Rochelle, New

Rochelle, NY

SPECIAL SKILLS: Microsoft Word, Excel, PowerPoint, Publisher, Outlook,

ERIS, SharePoint, Trackwise, GRIPS, LIMS, MINITAB 14, Documentum, SAP,

OneSource, DocSource, Acquire, Visio and Adobe Acrobat.

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