Customer Service Sales

LAURA DONNELLAN

** ******** **** *****, ******* MA 02081 C: 774-***-**** ******@*****.***

SUMMARY

Reliable and punctual Sales Associate who possesses an excellent work ethic and more

than seven years in retail. Areas of expertise include supervising, cash management and

exceptional customer service.

HIGHLIGHTS

• Cash Handling • Positive outlook

• Organized • Resolution-oriented

• Time Management • Team player

• Detail-Oriented • Reliable

• Excellent Multi-tasker • Friendly

• Strong communication skills • Energetic

• Flexible Schedule • Approachable

• Exceptional customer service • Strong work ethic

ACCOMPLISHMENTS

Effectively handle customer complaints and concerns, complete all assigned work in a

timely manner, solve employee problems and make sure everyone is doing what they are

supposed to be doing.

EXPERIENCE

11/2007 TO Current ACSDH, Service Desk Clerk, Cash Office Experience.

Stop and Shop Plainville, MA

Answer customers’ questions and address problems and complaints in person and via

phone. Help customers select products that best fit their personal needs. Able to balance

the needs of multiple customers simultaneously in a fast-paced retail environment.

Process all sales transactions accurately and in a timely fashion. Balance, drawers, count

lottery, input sales figures.

EDUCATION

2009 High School Diploma: General Studies

Walpole High School – Walpole, MA, 02081

2014 Associate of Arts: Liberal Arts

Massachusetts Bay Community College – Wellesley Hills, MA

Classes such as Business, Communications (Media & Oral), History,

Nutrition, Environmental Science, Literature, Psychology, and Math.

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