HECTOR M. VARELA BAEZA

ab3y6t@r.postjobfree.com

Phone: 414-***-**** (cel)

SUMMARY

Advanced production and supply planning with a pro-active approach

in all aspects of production systems and within a large multi-product

environment. An exemplary record in the optimizing of performance

to plan, establishing materials’ control systems, minimizing production

down time and meeting company objectives within set budgets.

Experience

2012-June 2013 FIS Global Milwaukee,

WI

Bilingual Customer Service Associate.

Provide customer support by phone, email, or instant message to

customers.

Process and resolution of consumer inquiries of FIS products and

services Troubleshot customer problems by identifying the root cause

of the problem.

Follow up on escalated issues.

Track and document inbound support requests and ensure proper

notation of customer problems.

Regularly update customer information in the client database.

Met the quality standards and adhere or exceed the average handling

time.

Provide mentoring to less experienced peers.

2009-2011 Remax Premier S.A.C.V. Cd. Juarez, Chih.

Real Estate Agent.

Directed the company’s Real Estate Consultant Services.

Residential and Commercial Real Estate Brokerage:

Representation, Contracts, Sales.

Actively performed Real Estate Appraisal.

2006-2009 Werner Ladder Co. Cd. Juarez, Chih.

Production Planner.

Responsible for placing production orders to the Extrusion Department based

on weekly production plans.

Coordinated daily meetings with Extrusion and Assembly Departments.

Assigned to order the required raw materials.

Traced, received, and stocked incoming material.

Performed cycle counting of raw material.

Maintained the Bill of Materials and Parts Activity report.

Maintained supplier record files such as: Purchase Orders, Quality and

Delivery Performance, and Supply Contracts.

Coordinated daily shipments of aluminum scrap to the recycling plant and

defective goods to vendors.

Maintained raw materials’ inventory goals.

1999 2005 Delphi Rio Bravo Electricos, S.A. de C.V. Cd. Juarez, Chih.

Materials Planner.

Reviewed planned productive material orders for HVAC products.

Reviewed MRP runs and ensured the supplier’s accurate releases.

Formed a liaison between the company and suppliers for the purpose of

coordinating engineering changes as well as just in time shipments.

Maintained the components inventory within the company’s goals.

Reviewed and approved inventory cycle counts.

Coordinated kanban pulls from supermarket to the production floor

minimarket.

Assigned with the task of coordinating extraordinary shipments expedition

both inbound and outbound.

Assisted in the identification of appropriate ways to drive components with

emphasis on reduced lead times, costs and timely delivery.

1994 1999 Vestiduras Fronterizas S.A. de C.V. Cd. Juarez, Chih.

Production Control Planner.

Order materials to process received customers’ production orders.

Ensured the timely production and shipment of finished goods.

In charge of Production Scheduling and Planning processes.

Coordinated pilot runs and the implementation of engineering changes.

Obsolescence claims control.

Secured the on time shipment of finished goods.

Achievements:

Coordinated, from a Materials perspective, the initial production of new

assembly lines for Heat and air conditioner Modules (located in Shreveport LI.

and in Ramos Arizpe,Coah).

Responsible for the successful launch of several products including Heat and

Air conditioning Modules for one of the major customers.

Suggested and implemented controls to maintain product obsolescence, as well

as transportation expenses below media, that represented time and cost savings

and improved the control of the involved tasks.

Actively worked with the Plastic Injection molds transferred from New York to

the local company, representing a significant cost reduction.

Focused on accomplishing or exceeding inventory goals within companies’

policies.

education

1981-1985 Universidad Autonoma de Chihuahua.

Business Administration Bachelor Degree.

Bilingual English/Spanish

Personal References kindly available upon request.

Contact this candidate