Management Human Resources

v WORK HISTORY

Birmingham Veterans Affairs Medical Center

Birmingham, AL

**/**- **/** ******* Support Assistant (Outpatient) GS-0303-5

** *****/****

Supervisor: Mary Mitchell, Acting Assistant Director

Email: ab3y1o@r.postjobfree.com

Phone: 205-***-**** ext. 6194

. Ensured that the patient reminder calls are completed daily

during the regular business hours to decrease missed

opportunity rates in outpatient clinics

. Acted in the capacity of liaison/expeditor between patients

and other Team members, as well as to other services such

as Primary Care, other specialty services, and ancillary

services

. Coordinated the scheduling of outpatient appointments for

Primary Care Service providers

. Provided day to day instruction, orientation, training and

work assignments for the medical support assistants,

students, and volunteers

. Assisted with providing of patient information to regarding

available primary care services

. Responded politely and respectfully to the calls of

veterans, family members and stakeholders.

. Handles crisis calls according to protocol.

. Acted in as a scheduler in the absence of other medical

support assistants. Performs all required medical support

duties during this time.

. Functioned as designated timekeeper for payroll purposes

for nursing component of the Blind Rehabilitation Center

. Performed other clinic, administrative, and scheduling

related duties as assigned.

07/01 -01/10 Patient Services Assistant (Inpatient)

GS-0303-5 40 hours/week

Supervisor: Stephanie Hendrix, Chief Nurse

Email: ab3y1o@r.postjobfree.com

Phone: 205-***-**** ext. 4386

. Coordinated the administrative and clerical support for

planning, organization, development, direction, and

evaluation of inpatient ward processes.

. Performed duties involving coordinating staff

administrative services, but does not involve substantial

line responsibility for establishing and implementing

overall medical/surgery policies and priorities.

. Assisted with providing day-to-day instruction and work

assignment and evaluation of inpatient quality management

. Coordinated patient follow-up scheduling and clinic

management after inpatient stays

. Assisted with discharge planning initiatives and goals for

decrease in length of inpatient stays

. Received and screened visitors and incoming calls, handles

routine matters on own initiative and referred other

inquiries to appropriate personnel.

. Schedules appointments and/or assisted with coordinating

meetings

v UNION WORK HISTORY

02/07- present American Federation of Government Employees (AFGE

Local 2207) Birmingham, AL

Local President (100% Official Time Official)

. Labor Relation Educator and Trainer, teaching and educating

union officials, supervisors, managers and employees about

labor related policies, contractual agreements, programs,

mandates, and federal statutes.

. Experienced and proficient in organizational strategic

planning and organizing for labor organizations and

cooperative planning with joint labor/management strategic

plans.

. Providing Senior Management and Staff with objective

information for making decisions on labor issues related

aspects of operations and management from labor

perspective.

. Negotiating through interest-based bargaining (IBB) to

facilitate amicable resolutions between labor and

management regarding changes affecting bargaining unit

employees.

. Acting as labor's chief negotiator on labor matters.

. Providing recommendations and guidance to throughout the

organization consistent with applicable labor laws,

contractual agreements and federal statutes.

. Providing a broad range of administrative management

services essential to daily operations of managing a labor

organization.

. Providing effective and appropriate methods of comparing

and analyzing data for determining impact on the employee

workforce.

. Conducting thorough investigations to determine validity of

agency's information and to determine Union's position on

matters such as adverse actions, negotiability proposals,

administrative board of investigations, etc.

. Developing procedures and systems for establishing,

operating and assessing effectiveness of administrative and

operating programs within the labor organization.

. Analyzing and evaluating, through quantitative and

qualitative methods, the effectiveness of programs and

operational managerial proposals for concurrence or

counterproposals.

. Providing oversight to other staff union officials in

performance of representational duties

. Completing and submitting required financial functions and

reports, including but not limited, developing an annual

financial budget consistent with the annual strategic goals, upholding fiduciary responsibility by providing required

financial reports to the Department of Labor, and managing

an annual budget of $140,000.

. Providing representation for bargaining unit containing

1566 employees (496 union members).

. Providing representation for a 24-hour medical facility,

nine community based outpatient clinics in close proximity

and remote locations, an employee education resource center

and a national cemetery.

. Participating with task groups, committees as boards or

appointing a designee to ensure compliance with contractual

agreement and satisfaction of labor requirements.

. Researching, collecting, analyzing and comparing

data/information to determine Union's position on

managerial changes or workplace practices.

. Providing representation to employees with EEO complaints,

Merit System appeals, arbitrations, grievance matters and

charges before the Federal Labor Relations Authority.

. Lobbying elected congressional leaders regarding issues

affecting federal employees

. Serving as a national trainer on the collective bargaining

agreement for the DVA/AFGE Training Committee

. Functioning as lead official on items related to workplace

safety, employee work/life, and employee satisfaction.

. Organizing and recruiting new union members and new retiree

members.

. Conducting periodic training and refresher classes for

current and new union officials.

10/05 - 02/07 Chief Steward (20% Official Time

Official)

. Issued and managed all employee/union grievances through

the grievance process for adjudication

. Assisted with negotiations on employee labor matters

. Provided representation in EEO complaints, Merit System

appeals, arbitrations and grievance matters

. Lead union official on employee Office of Work's

Compensation Program (OWCP) claims

. Educated employees regarding employee rights, labor laws

and VA policy and procedures

. Functioned as team member during mid-term bargaining

sessions

. Provided representation during Weingarten investigations

10/05 -12/04 Fair Practice Coordinator/Steward (10% Official Time

Official)

. Acted as employee representative in EEO discovery process

and developed legal positions based on discovery items

. Educated union officials, managers and employees on EEO

laws and case law

. Appointed designated union official on facility EEO and

workforce development committees

. Reviewed local VA management diversity plans and

recruitment data for opportunities for negotiation

. Attended alternative dispute resolution sessions with

employees to provide neutral mediation of workplace issues

v EDUCATION

08/98 - 05/00 Faulkner University

Birmingham, AL

Bachelor of Science in Human Resources

Management

08/00 - 12/01 Faulkner Unversity

Montgomery, AL

Master of Science in Management

v TECHNICAL SKILLS & ACCOMPLISHMENTS

. COMPUTER: MSWord, MSPowerPoint, MSExcel, MSOutlook,

MSAccess, Internet Explorer, Netscape, WordPerfect,

MSWorks, Typing: 50 WPM - Data Entry: 10,000 KS

. Basic bookkeeping and financial reporting skills

. Formal & Informal presentation skills with small and large

groups of diverse backgrounds

. Technical and legal writing skills

. Extensive negotiation and conflict resolution skills

. Certified training skills - AFGE National Trainer (4/09 -

4/11)

. School At Work (SAW) Facilitator (8/12 - present)

(School at work is a program to enhance desirable job

skills and abilities, develop time management skills,

inspire long and short-term career goal objectives, etc.

for employees in lower graded positions for long-term

career growth and development.)

o PERSONAL & PROFESSIONAL REFERENCES

Jerald Norris, MBA Dr. Cynthia

Cleveland, DNP, RN, NE-BC

5th National Representative Associate Director,

Patient/Nursing Service

American Federation of Government Employees Dept. Veteran

Affairs, Birmingham, AL

Contact Number: 205-***-**** Contact Number:

205-***-**** ext. 4386

Email: ab3y1o@r.postjobfree.com Email:

ab3y1o@r.postjobfree.com

Rica Lewis-Payton, MHA, FACHE Dr. Kimberly

Froelich, PhD, RN

Network Director, VISN 16 Chief Nurse,

Patient Care Service/Outpatient & Staff Dev.

Dept. Veteran Affairs, Jackson, MS Dept. Veteran

Affairs, Birmingham, AL

Contact Number: 601-***-**** Contact Number:

205-***-**** ext. 6811

Email Address: ab3y1o@r.postjobfree.com Email Address:

ab3y1o@r.postjobfree.com

Jacqueline Caron, MBA Dr. Stephanie Hendrix

Chief of Human Resources Chief Nurse,

Inpatient Surgical Services Dept. Veteran Affairs,

Birmingham, AL Dept. Veteran Affairs, Birmingham, AL

Contact Number: 205-***-**** ext. 3957 Contact

Number: 205-***-**** ext. 1009

Email Address: ab3y1o@r.postjobfree.com Email Address:

ab3y1o@r.postjobfree.com

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