Customer Service Technician
Resume:
Jessica E. Ray, CPhT
***** ******** ***, ************, ** 46235
Cell: 317-***-****
***********@*****.***
CAREER OBJECTIVE: Pharmacy Technician
Motivated service professional seeking a position in a reputable company in the healthcare industry. Strong planner
and problem solver who readily adapts to change, works independently and exceeds expectations with a goal to become
a Certified Pharmacy Technician. I have successfully completed a Certified Pharmacy Technician Course, hold an
active license in the State of Indiana and have passed the Pharmacy Technician Certification Board (PTCB) Exam.
EXPERIENCE
Current – 2005 Panera Bread, Indianapolis
Bakery Trainer
• Job Duties: Conduct individual, hands-on training for apprentice bakers. Demonstrate the general baking process
while emphasizing my multitasking skills and independent work ethic. Conduct training evaluations for consistency and
standards.
Certified Baker
• Job Duties: Independent, general baking to fulfill required orders in a specified time period. Production of all
products utilizing standardized baking recipes, procedure and portion control standards. Planning and identification of food
and supplies for upcoming orders. Responsible for basic food safety and sanitation using FIFO (first in, first out)
procedures for rotation and storage of perishable and nonperishable goods. Basic computer skills and knowledge relative to
job responsibilities.
2010-2001 Terratecture, LLC
Part time Administrative Support
• Job Duties: Handled multifaceted clerical tasks (e.g., answering phones, data entry, filing, records management) at a small
landscape design firm. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to
customers. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
2004-2002 Einstein Bagels
General Customer Service
• Job Duties: Independent, general food preparation and counter sales
HIGHLIGHTS
• Earned excellent marks on performance reviews, with citations for excellence in areas including customer service,
work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing
unsurpassed service.
CERTIFICATION
Certified Pharmacy Technician, CPhT
LICENSE
Active State of Indiana Pharmacy Technician License
EDUCATION
Pharmacytrainer Schools, LLC, Avon Park, FL 33825 863-***-****
Indiana State University, Terre Haute, IN
Attended: 2001 to 2004, General Studies
Hamilton Southeastern High School, Fishers, IN
Core 40 Diploma
Panera Bread Training Course
COMPUTER SKILLS
MS Word, MS Excel, MS Outlook
REFERENCES:
Bobbie Jo Hensley, Assistant Manager Trish Hill, PMP, CPCU, ARe, AAM, Manager – Special Projects
Panera Bread Terratecture and Liberty Mutual Insurance Company
Mindy Stearns, RPh Carol Nekvasil, LPN
CVS IU Behavioral Health
Angela Teckenbrock, LPN Sylvia Hernandez, Histology Tech II
HCR ManorCare Indiana University Hospital
Lauren Lazzell, Phlebotomist Julie Wilson, LPN
CSL Plasma Novia Care Clinics
Contact this candidate