Customer Service Manager
Resume:
ANDY CANTILLO
Los Angeles, Ca *****
Phone #: 323-***-****
****************@*****.***
Objective:
I am looking a Customer Service position with a company that can benefit
from my prior work experience and technical skills. I offer over 20 years
bilingual experience, able to meet demands under any circumstances. I am
very organized and precise with documented assignments and information.. I
am looking a position were I can maximize profits and create a positive
work environment in a company with expansion opportunity, self-starter,
always on time and hard work..
Customer Service Qualifications:
Offering over 20 years experience in customer service, sales by phone and
face to face, 7 years experience as a Loan Consultant Telemarketing, 8
years Loan Officer Manager, 8 years experience in Property Maintenance
Supervision and 10 years in Property Management, ensuring property
profitability and developing strong tenant relationship. Ability to train
clients and educate them on purchase, refinance, rent and property rules
and policies. Proficient in Section 8 and Tax Credit, HOA, regular tenant
and landlord/tenant law regulations. FHA, VA and Conventional, SBA Loans,
Refinance and Debt Consolidation, bilingual experience.
Skills:
> Proficient in mediation and negotiation of leasing, renting agreements
and processing mortgage loans and Marketing.
> Skilled in Computer Software of Yardi, Property Management Software,
MS Office, Internet, Points etc...
> Proficient in tenant qualification, budget projections, rent
collection, rent deposits
> Proficient in Real Estate Loan Processing.
> Proficient in Complete Building Maintenance.
> Skilled in Basic Electrical and Plumbing Repairs.
> Skilled in Photovoltaic Solar System Installation.
> Bilingual in English /Spanish.
Professional Experience:
Roscoe Canoga Apartment LLC:
02/01/2013-06/30/2013
Property Manager and Maintenance Supervisor
Duties consisted of collecting rent, maintenance and any other request form
from tenants of 150 Units. Supervised every unit to be in good condition
for lease, processed all bank deposits, evictions notices, rent control
and budgets. I was responsible for conducting and overseeing all the
property building maintenance repairs necessary for the upkeep of the
property all repairs including, electrical, plumbing, painting, water
damage, etc...
Curacao. LA. Store:
11/201212/2012
Credit Department.
Duties consisted in take costumer application and approved them for credit
on any item they will like to purchase in the store. Holliday Part Time.
Lending R Us FHA/VA Loan Financial
3/2012-9/2012
Loan Consultant
Duties consisted of call home owners and ask them if their interested in
Purchase, Refinance or Debt Consolidation. I also collected client
information processing the loan, look for the best interest and closed the
transaction.
Infinity Property Management Group Orange County, Ca
6/2011-1/2012
Property Manager
Duties consisted of collecting rent and maintenance request forms from
tenants of 202 units. Marketing for lease or rent vacant units. Processed
all bank deposits, eviction notices, rent control and budgets. I was also
responsible for conducting and overseeing all the property building
maintenance repairs necessary for the upkeep of the property and building,
all repairs including electrical, plumbing, painting, wall repairs, water
damage, flooring etc...
Sea Bright Solar, Inc. Redlands, Ca
4/2011-7/2011
Photovoltaic System Technician /Solar Panel Installer
Duties consisted of installing Photovoltaic Systems and Solar panel in both
residential and commercial structures. Duties also consisted of
troubleshooting and diagnosing solar systems, repairing and replacing
defective solar panels electrical components and wiring.
Triquest / Max Apartments Los Angeles, Ca
11/2009-2/2011
Property Manager
Duties consisted of rent or lease. collected rent and maintenance request
forms from tenants of 139 Units and brought it to the property owner. Also
responsible for conducting and overseeing all the property building
maintenance repairs necessary for the upkeep of the property and building,
all repairs including electrical, plumbing, painting, wall repairs, water
damage, flooring etc
Excel Funding Real Estate Loans Las Vegas, Nv.
03/2003-10/2009
Office Manager
Duties consisted of managing office of 35 employees, we had a loan company
in Las Vegas Nevada and we used to Rent, Buy, Sell, Refinance and Debt
Consolidation. We call home and business owners and offer them our
products. I was in charged of the operation, meaning I used to run credits
and look for the best interest rate for our client. Also if anybody were
looking to rent we had houses for rent.
Dalewood Properties Inc. Baldwin Park, Ca
9/1999-02/2003
Property Supervisor
Duties consisted to provide property supervision and management for 68
units the property located on 12920 Dalewood St. in Baldwin Park, Ca. I
oversaw tenant selection and lease management, directed maintenance, mayor
repairs and daily operations, managed utilities, collected and deposited
rents and conducted tours of the property for prospective tenants. I was
also responsible for collecting and depositing rents for another 50 units.
References: Available Upon Request.
Education: Teacher in Spanish Property & Maintenance Manager and Bilingual
Mortgage Loan Consultant
SUTECH School of Vocational & Technical Training Los Angeles, Ca
7/2011
Photovoltaic Solar System Installer / Building Maintenance, Certificate of
Completion
References: Available upon Request
ANDY CANTILLO
Los Angeles, Ca 90005
Phone #: 323-***-****
****************@*****.***
References:
Roscoe Canoga Apartment
Alma. Supervisor
Broker of Lending R Us
Bozy
Adrian, General Manager
Infinity Partners Group
Gabriel Acuna,
Supervisor
Triquest/Max Apartments
Victor Gutierrez,
Broker
Excel Funding Real Estate Loans
Hector Salazar, Career Specialist
SUTECH School of Vocational & Technical Training
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