Gershomia Z. Berring

**** ********** **.

Jacksonville, FL 32210

904-***-****

ab3xb7@r.postjobfree.com

Objective: To secure a position within a challenging, progressive work environment where

my organizational, analytical and interpersonal skills will be utilized.

Experiences

P.N.C Mortgage

10/ 01 / 2011 - 09/01/2012

Loss Mitigation

(S.P.O.C) Single Point of Contact

As a Single Point of Contact my primary responsibility is to assist borrowers with their

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financial hardship by revising the terms of their loan in order to maximize the chance of for

closer proceeding.

Document collection is needed and Consists of HUD 1 docs, Credit Reports, Most

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recent Bank Statements 30 days, Pay Stubs 30 days, Tax Returns most resent 2 years,

4506-t forms, Hard Ship letters signed and dated and BPO’s.

Contact Foreclosures Attorney’s to verify if home has gone to sale or postpone granted

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and to verify redemption time line for selected states.

Postponed requests were sent to the foreclosure dept and also updated data through

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As400 and LPS Systems on a daily.

Aerotek Staffing for Bank of America

08/26/2010-09/07/2011

Short Sales Negotiator

Review Mortgage loans per guidelines once review is complete the loan is Submit to

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investor and full approval is needed for short sale to proceed.

Ensure integrity of all data and process inputs is accurate.

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Order necessary documents items such as BPOs, additional signatures required and

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follow-up with vendors and third parties to obtain in timely manner.

Managed an maintain my personal pipeline which contained over 100 loans which were

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required to have performance standards for the welcome call, approval and status calls

while maintain a monthly performance measurements .

G.M.A.C

03/31/2008-03/2010

Collections Specialist

Home Loans Mortgage

Contacts customers to determine reason for payment delinquency of mortgage

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payment and obtain payment commitment by placing outbound calls which require

deviation from standard screens, scripts, and procedures.

Negotiates workouts and repayment plans. Handles most complex inquiries

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issues. Typically worked accounts 90 days past due

Contacts customers via telephone to inform them of delinquency determine

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reason, and determine arrangements that will satisfactorily resolve the delinquency

and any other outstanding issues.

Offer different alternatives with some authority in regards to adjustments in

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addition to explaining consequences of delinquency in the attempt of obtaining

payments.

AMERICA ONLINE

03/01/2002-05/06/2006

Customer Service Specialist

As a Customer Service specialist my responsibility was to assure help to new and

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existing members with assisting with questions or issues they may experience with

their internet dial up service needs.

Accepted payments by phone for existing customers either by credit card or check

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by phone.

Explain core values that America Online provides to for service for members

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seeking to discontinue their service.

(Computer Systems & Programs)

IMPACT

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SLIM

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Early Resolution

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LPS

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CSAD

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Equator • AS400

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IMAGE

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Fidelity

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Education:

First Coast Academy

High School Diploma

Jacksonville, FL

Certified Nursing Asst. License

Jacksonville, FL 03/2000

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