Customer Service High School
Resume:
Gershomia Z. Berring
Jacksonville, FL 32210
*********@*****.***
Objective: To secure a position within a challenging, progressive work environment where
my organizational, analytical and interpersonal skills will be utilized.
Experiences
P.N.C Mortgage
10/ 01 / 2011 - 09/01/2012
Loss Mitigation
(S.P.O.C) Single Point of Contact
As a Single Point of Contact my primary responsibility is to assist borrowers with their
•
financial hardship by revising the terms of their loan in order to maximize the chance of for
closer proceeding.
Document collection is needed and Consists of HUD 1 docs, Credit Reports, Most
•
recent Bank Statements 30 days, Pay Stubs 30 days, Tax Returns most resent 2 years,
4506-t forms, Hard Ship letters signed and dated and BPO’s.
Contact Foreclosures Attorney’s to verify if home has gone to sale or postpone granted
•
and to verify redemption time line for selected states.
Postponed requests were sent to the foreclosure dept and also updated data through
•
As400 and LPS Systems on a daily.
Aerotek Staffing for Bank of America
08/26/2010-09/07/2011
Short Sales Negotiator
Review Mortgage loans per guidelines once review is complete the loan is Submit to
•
investor and full approval is needed for short sale to proceed.
Ensure integrity of all data and process inputs is accurate.
•
Order necessary documents items such as BPOs, additional signatures required and
•
follow-up with vendors and third parties to obtain in timely manner.
Managed an maintain my personal pipeline which contained over 100 loans which were
•
required to have performance standards for the welcome call, approval and status calls
while maintain a monthly performance measurements .
G.M.A.C
03/31/2008-03/2010
Collections Specialist
Home Loans Mortgage
Contacts customers to determine reason for payment delinquency of mortgage
•
payment and obtain payment commitment by placing outbound calls which require
deviation from standard screens, scripts, and procedures.
Negotiates workouts and repayment plans. Handles most complex inquiries
•
issues. Typically worked accounts 90 days past due
Contacts customers via telephone to inform them of delinquency determine
•
reason, and determine arrangements that will satisfactorily resolve the delinquency
and any other outstanding issues.
Offer different alternatives with some authority in regards to adjustments in
•
addition to explaining consequences of delinquency in the attempt of obtaining
payments.
AMERICA ONLINE
03/01/2002-05/06/2006
Customer Service Specialist
As a Customer Service specialist my responsibility was to assure help to new and
•
existing members with assisting with questions or issues they may experience with
their internet dial up service needs.
Accepted payments by phone for existing customers either by credit card or check
•
by phone.
Explain core values that America Online provides to for service for members
•
seeking to discontinue their service.
(Computer Systems & Programs)
IMPACT
•
SLIM
•
Early Resolution
•
LPS
•
CSAD
•
Equator • AS400
•
IMAGE
•
Fidelity
•
Education:
First Coast Academy
High School Diploma
Jacksonville, FL
Certified Nursing Asst. License
Jacksonville, FL 03/2000
Contact this candidate