Customer Service Manager
Resume:
William D Wilburn
Gold River,CA 95670
Objective
A challenging position in a fast paced environment that will allow for personal growth and career
advancement.
Summary of Qualifications
• Manager with experience with a major department store chain as well as the Real Estate and Food industry.
Skilled at planning and budgeting; employee training; adherence to company standards; and customer
relations.
Notable Achievements
Serve Safe Certification
CPR Certified
Most Professional Student Award
Perfect Attendance Award
Dean’s List
• Redesigned Sears’s floor layout, resulting in a more attractive store and a 300% increase in customer traffic.
• Averaged 17% year to year sales increase.
Maintained 88%+ Occupancy highest in district.
Kept Accounts Receivables below 1% consistently.
Experience:
Embassy Suites Sacramento
Externship/Intern September October2012
Worked sauté, grill and pantry stations as well as prep. Plated for banquet service and worked the banquet
line.
Spiegel Development Commercial Real Estate/ Superior Self Storage
District Manager, 2007 – Present
Oversee all operations for multiple properties. Recruiting, coaching, team building and motivation.
Increased rental volume in less than one year. Designed a more attractive merchandise presentation,
strategies and special marketing campaigns, resulting in increased property traffic and profits. Hired and
trained leasing staff. Responsibilities included purchasing, merchandising, customer service, and all facets of
running a commercial property. P&L reports, budget control. Conducts all audits, reviews.
Comet Marketing
Merchandising/Marketing
Independent Contractor
2011 Present
Schedule meetings with business owners, store and district managers, get approvals to set up and distribute
displays and merchandise set up for our clients. Weekly reporting, taking pictures of displays and reporting.
Also set up and execute demonstrations on a part time basis
Sears Roebuck Inc.
Soft lines Area Manager, 2005 2007
Promoted from hourly position. Responsible for increased sales through use of aggressive city wide marketing
campaign and more attractive department layout. Daily operations included cash deposits and inventory
control. Multi site operations.
The Banana Tree Bar & Grill/ K W’s Place
Beverage Manager/Front of the House/Prep Cook 2000 2005
Managed three multi unit operations. Managed the bar, dining room, and wait staff. Ordering, inventory.
Customer Service.
Education
Robert E. Lee High School Tyler, TX
Tyler Junior College Business Tyler, TX
The Institute of Technology-Culinary Arts Hospitality-2012
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