Customer Service High School
Resume:
Cecilia J. Arenas
Houston, TX 77044
**********@*****.***
Career Summary
The combined years of clerical experience has personally shown me the importance and
value of accuracy, organization, and communication which has allowed me to improve
my work ethic and skills. The accomplishments I have obtained through my education
and work experience has broadened my overall desire to accomplish my goals of
contributing to an organization and making an impact.
Work History
MODA Flying Fox Trucking, January 2012 - July 2013, Office/Personal Assistant
Billing/Invoicing drivers’ daily loads on the QuickBooks software (Accounts
Receivable). Completed drivers’ trip sheets – calculated commissions, mileage, and any
discrepancies. General office duties such as Xerox, typing 40-100 invoices weekly,
calculations, and filing. Responsible for appointment dates, ran errands, received mail
and sent priority mail. Updated commission spreadsheets on Microsoft Excel 2012.
Entered gas receipts, scale tickets, and business receipts (Accounts payable). Reviewed
drivers’ daily logs. Received and reconciled checks.
ExxonMobil, June 2005 - July 2006, Sales/Customer Service Associate
Provided pleasant customer service on a daily basis, executed proper procedures that
were obtained in safety courses, maintained cash register, closed out the daily receipts.
Introduced new products and pitched products on sale. Had the sole responsibility of
running the store.
HISD Administration, August 2000 - April 2001, Support Clerk
Answered calls of 50-100 calls per day which consisted of the 22 employees in the
department, learned the WAN/LAN terminology and concepts. General office duties such
as typing, filing, Xerox, and mail. Organized company parties. Assisted other
technology department with e-mail applications (data entry).
Sterling Bank, August 1999 - December 1999, File Clerk
Maintained file room where I filed, replaced damaged/old files, put outdated files in
storage, created new files.
T. R. Moore & Co., June 1998 - June 1999, File Clerk
Reorganized the whole filing system up to company’s standards (color coded files),
refurbished old files, cleaned and kept kitchen stocked. General office duties such as
shredded paper, Xerox, typed, distributed and sent out mail. Assisted with the order of
Income Tax documents.
Education
Stephen F. Austin High School, 1998 Diploma, Top 10% of Class.
San Jacinto Community College, currently attending for Associates Degree in
Accounting.
**During the period of unemployment in 2009-2011 I volunteered my time at Monahan
Elementary and Cravens Early Childhood Academy, assisting with the distribution of
newsletters and staff mail, dye-cuts, assisting teacher with projects.
Computer Software and Clerical Skills
• QuickBooks 2012 – used on a daily basis at my last position
• Microsoft Office 2010 – took a class and used on a daily basis at my last position
• Type - 55 wpm
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